Absolutely gutted with this company Like others I ordered goods in Nov ‘23, and never received them. I mailed them and they sent a generic reply saying they were busy ect. After the second mail... Voir plus
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My Christmas decorations were ordered just past the ‘last delivery before Christmas’ guaranteed date…..but came within days! Brilliantly packaged to ensure no breakages of the two glass baubles, and f... Voir plus
L'entreprise a répondu
Recently bought two beautiful lamps! Both were of a very high quality and look stunning in our home. I have made several orders also in the past including cushions, throws, glassware etc. Have always... Voir plus
L'entreprise a répondu
Product arrived damaged in transit 3 days before Christmas - they were Christmas gifts. Was very unfortunate as they would have been lovely stocking fillers. Customer services were very swift at rep... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
• Your Home, Your Vibe • A wondrous collection of stylish homeware, beautiful textiles, unique accessories and delicious home fragrances.
Coordonnées de contact
3,7
Moyen
69 avis
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Excellent and professional company! With a great environmental ethos!
Recently bought two beautiful lamps! Both were of a very high quality and look stunning in our home. I have made several orders also in the past including cushions, throws, glassware etc. Have always received excellent service with quick responses and fast delivery. Products also smelt gorgeous and were beautifully wrapped making them great to send as gifts straight to the recipient. I particularly like that this company have an amazing eco ethos with packaging being environmental friendly and recyclable! Hopefully more companies will follow by example! Will be sure to purchase again! Thanks
17 février 2022
Réponse de Ashton + Barrow
Thank you so much for your 5 star review Benjamin! Your kind words mean a lot to us and we look forward to welcoming you back to store soon!
Love my candles and room sprays!
Great website to navigate! My products arrived quickly and really well packaged. The candles smelt great too. I would definitely order from them again!
13 février 2022
Avis spontané
Réponse de Ashton + Barrow
Thank you so much and we're pleased you love your items!
Fabulous - thank you!
I ordered Christmas decorations (2 separate lots in fact). On both occasions the packages arrived quickly and as the decorations were glass they were securely packaged in bubble wrap so there was no breakages. Great service and gorgeous decorations. Thank you.
13 février 2022
Réponse de Ashton + Barrow
Thank you so much for your kind words Sara. Glad you loved your products and everything arrived safe!
Dan | A:B
unprofessional company no customer skills very defensive and sarcastic
not a professional company would not use again or reccomend..when a paid for delivery took so long to arrive that the actual event l wanted them for has passed their response was "we dont work for royal mail" what kind of response is that! these were only light plastic baskets and the delivery they chaged was more expensive than the item. l send several parcels out a week and know the cost. when a company gets very defensive on the attack and sarcastic it shows unprofessionalism and lack of belief in their own product and how it was dealt with. lve just done a quick google search and found a similar product at a lower price and next day delivery.
13 février 2022
Réponse de Ashton + Barrow
Hi Julia, thank you for your valued feedback. I’m extremely sorry the £3.00 plastic serving baskets you ordered weren’t up to standard. Had you contacted us with your issue at all, we would have happily refunded you right away.
It’s a such shame you’ve decided to leave a one star review without giving us the opportunity to rectify the situation for you.
I can also confirm that your order was posted to you the day after you ordered with us. You paid for standard delivery but it was unfortunate at this time on the 4th of January, just after the Christmas period that Royal Mail we’re still extremely busy with a backlog. We are unable to guarantee delivery times as we don’t work for Royal Mail but we do offer an Express Delivery option too.
Lovely blanket but website said 100%…
Lovely blanket but website said 100% cotton but it’s 100% polyester
11 février 2022
Réponse de Ashton + Barrow
Hi Claire, thank you for your feedback. I have already emailed you separately to try to solve the issue for you.
This was a genuine mistake on site and we will happily refund you entirely if you no longer want the item.
If you’d like to respond to my email we can try to get this sorted for you.
Kind regards,
Dan | A:B
Christmas decorations
My Christmas decorations were ordered just past the ‘last delivery before Christmas’ guaranteed date…..but came within days! Brilliantly packaged to ensure no breakages of the two glass baubles, and fabulous unique decorations which made the perfect out of the ordinary gifts. The dinosaur bauble was a huge hit as was the embroidered black cab for my son who moved to London last year. I will definitely buy again.
7 février 2022
Réponse de Ashton + Barrow
We are so pleased you loved your items and that they arrived quickly. Thank you for your kind 5 star review and we look forward to welcoming you back soon!
Helpful and swift customer services
Product arrived damaged in transit 3 days before Christmas - they were Christmas gifts. Was very unfortunate as they would have been lovely stocking fillers.
Customer services were very swift at replying by email and offered a refund for damaged goods.
6 février 2022
Réponse de Ashton + Barrow
Thank you for your kind review Tania and apologies for the damaged items. I’m pleased we were able to resolve this for you and have already taken steps to avoid damages in future. We look forward to you shopping with us again soon. Dan | A:B
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