Ashveil Avis 11

I fell for the sob story on a Facebook advert how a girl was having to close this “business” down and was having a sale. I bought items and thought nothing of it until I seen a Regal Rose ad on Instagram and my heart sank as the ad was for a ring is just bought from Ashveil. Contacted them the next day asking to cancel my order and was told it was “already shipped” but they could arrange a refund for me as soon as I got the items. The said items that had been shipped the “same day” officially got shipped four days later and was via air china or something, clearly not a London based business. Items arrived and they’re just cheap, nasty tat, legit shien or temu quality. I then reached out about a refund to be told three days later that because it was “heavily discounted” I couldn’t get a refund, despite being told a week prior they could. I contacted my bank and they refunded me almost instantly. I wish I looked them up on trust-pilot myself but I’d fallen for the fake reviews.

Its a scam all the items are very cheap knockoffs and poorly made and the site has fake trustpilot reviews all over

Do not order its a scam the pieces are cheap and not silver. I messed up. Run far away and buy from Regal Rose instead!!!!

When I purchased two necklaces on the 3rd April they were both advertised as silver on the website when I received both of them they are definitely not silver, when looking at the website again it’s changed to state they are stainless steel.

One necklace arrived broken, not as described and the 2nd is just not as described.

The company state on the website it’s UK based but the items were shipped from china.

I would not recommend purchasing from here.

I wish I came here earlier...
I'm totally disappointed of products. On site they write "Each piece at Ashveil is carefully selected and crafted from 925 sterling silver" and then I'm finding out all of them are stainless steel. If I knew I wouldn't buy it,but I suggested what they wrote in "what's included". It's false advertisement.

Don't buy from here, they have stolen pictures from another website. The necklace I ordered is nothing like the photograph.

Scam. Pics stolen. Items not as described (supposed to be sterling silver) and are basically cheap tat you'd find in a Christmas cracker

Wish I had read reviews.. absolute scam, not a spec of silver was used to make the jewelery it is all cheap mass produced tatt from China. AVOID

Would give no stars if I could. Absolute scam

This is a scam, jewelry from china, badly packaged and not silver.. do not buy from hete

It’s a scam!! All images of items on the website has been stolen from other websites. ALL items can all be found on Temu for under £5. They claimed to be in London yet all of their shipments come from China… when you receive the jewellery it comes in a clear plastic bag with a Chinese sticker label on there just like when you buy things like n Temu. The jewellery doesn’t even last for two days before you have issues and it starts to turn your skin green and when you contact customer services they give you a load of bullshit excuses so that they don’t have to give you money back or accept the return item. They claim they are selling all items that cheaper prices as they are closing down, they are not closing down. They’re simply scamming you. Multiple people on Facebook have had the same experience and have given reviews on their Facebook page too.
I wish I could give them zero stars, but unfortunately that’s not an option.

Update: after several days of going back and and forth with customer services, the company refused to allow me to return the broken jewellery and give me my money back, (even though it clearly stated on their returns that I was able to) because it “wasn’t fair to other customers”. I went to PayPal and reported that they were selling counterfeit items and they gave me my money back. I’ve also reported the company as a scam, would recommend you do the same!!