ASKO APPLIANCES AB Avis 4

Asko washers :
Excellent concept, a true European style washing machine 230 Volt , does not need a water heater, energy and water efficient, compact.
BUT : A horrible quality. Their control panels do not last, repair is very expensive. Last time I had a technician replace the panel he told me that 90% of his repairs of Asko washers are these panels and that they last about 3-4 years , which is my experience. Considered the continuous repair costs Asko washers are the most expensive on the market. Another reason I decided not to do another repair is the significant rust. Cheap steel. The company is aware of these problems way over a decade and does nothing.

Before this was a high quality brand! Now they have completely ruined this! But they have kept the high prices!? Our 3-year-old dishwasher was destroyed due to damage to the lid, so we got a new one through the insurance. We found something similar when the one we had was out of production. But the new one makes so much noise... They have removed the old insulation and replaced it with a loose felt. This results in a lot of sound coming into the room when the water hits the walls inside. It is stated at 42 dB, the same as the old one was, but when I measure it, it is all the way up to 63.5. I contacted customer service, but they think this is perfectly fine and have not responded to my last inquiry. In any case, we will make use of the 60-day right of return via Power Norway, because this is out of the question considering the price! We might as well have bought one for far less than half the price. Here the manufacturer needs to get their act together, because here they are saving money in the wrong place!. We use the kitchen quite a lot, as it is kitchen and dining room in one, and in the TV room on the opposite side of the house, we hear the machine, so it is unacceptable to keep it!

Broken after 3 days use. Would be happy to share a picture... safety concerns!

No one in Canada, perhaps even in the United States as well, should buy an Asko appliance, at least not a dishwasher. Here is why.

Asko's systems are designed so that a call to Asko in Canada is directed to Distinctive Appliances, which is a central part of the problem. Distinctive does not offer solutions, only complications.

Meanwhile, a call to Asko in the US is directed to Distinctive in Canada. In other words, there is no one at Asko to deal with, either in Canada or the United States. I am sure these people exist, but they are hidden from sight and, therefore, from accountability.

I have sent countless emails, including to Asko headquarters in Sweden, that have not even been acknowledged, let alone responded to.
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> I purchased my dishwasher, model DFI663XXL.U, in January 2021 in Toronto where we live. In July 2023, some six months after the warranty expired, there was a problem with opening and closing the door. It was difficult to do so and was accompanied by loud creaking noises.
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> I called in Express Appliance Repair who, as it turns out, is an Asko-approved service provider. The serviceman who came to our house said the door needed new hinges and after doing a computer search, said the required parts were unavailable. He said that the only thing I could do was to continue to use the dishwasher until the door finally fell off.
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> Finding that answer peculiar, I reached out by phone to Distinctive, Asko's representative in Canada. Contradicting Express, Distinctive said the parts did, in fact, exist and provided the numbers. I called Express and provided them with that information so that they could order the parts. After a few days, they replied that Distinctive was wrong and that the part numbers they provided were for other parts, not for the needed hinges.
I called Distinctive back and when, days later, I finally got someone to address the discrepancy, they reiterated that the numbers they had provided me for the hinges were correct, despite what Express said. I called back Express and spoke to a supervisor who promised to get to the bottom of the discrepancy. She, as so many, ignored her promises to call me back within 48 hours. But when I reached her a couple of days later, she said that she called Express's Asko contact, and that he told her that the part numbers provided by Distinctive were incorrect, despite Distinctive's claims to the contrary. Express maintained the parts did not exist.
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> Who to believe, Distinctive or Express, both authorized by Asko? Were Distinctive's numbers for the hinge parts, which Express said did not exist, correct? Or were they, as Express claimed, for other parts?
> The Express supervisor went on to tell me that I was free to order the parts directly and that they would install them, if they were the correct parts, but that Express could not warrant them since I was placing the order as an individual. Totally confused, I was willing to take the gamble and spent several days trying to reach someone at Distinctive who would take that order. Several people I was referred to, when I finally got through to someone, said they were not the person who took orders and referred me to someone else, who also was not the right person.
> Finally, I got someone who agreed to take my order, on August 8, a month after this ordeal began. However, he said that the parts were out of stock and would have to be shipped from Europe. Expected delivery date: END OF NOVEMBER! That is, nearly three months after the order was placed.
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> I then went online and searched Asko dishwasher parts dealers in North America and found someone in the US who said he had the hinges I was looking for, but the numbers I had provided were incorrect. His numbers differed from Distinctive's. However, I hoped that if they were, in fact, correct, I could get the parts in days, rather than months, and if they were, indeed, correct, I could soon get my dishwasher running smoothly again, well before the end of November.
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> I left a voice mail on August 9 with the Distinctive person I placed the parts order with, asking him for help in clarifying the discrepancy with the US part numbers. Not hearing back, I sent him an email on August 11. As I write this on September 19, I am still waiting for a reply.
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> But now it's too late. We have decided that it would not be prudent to wait until the end of November, or later, to receive parts that MAY OR MAY NOT address the problem. Instead, we have purchased a new Bosch.
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> Clearly, Asko, itself unreachable, has designated a company to handle its lines in Canada that is, to put it mildly, simply not up to the job. And Asko seems to have a supply chain system that takes three months to deliver.