The Pantry Avis 

Awful experience from start to finish. First they refused to agree I was within the M25 for delivery, despite the fact I sent a picture of the map showing my house next to the M25; second, the cake was sent a month early; third, when it was finally correctly delivered it looked NOTHING like the picture and the buttercream has split and melted off the side. I tried to contact them regarding this but have had no response. Stay away.

Ordered a cake for my daughter’s birthday. When I went to collect it, it wasn’t the same as I had ordered, colour was not what I ordered. Buttercream had split on the sides and was sweating, there were droplets of blue colouring all over the cake. Explained my dismay to the sale assistant, she was apologetic and agreed it didn’t look what I’d ordered but she has no authority to do anything. Cake had been paid in full, nothing I could do. I sent an email with photographic evidence of my complaint to their email address and this bounced back, email address doesn’t exist?? Sent an enquiry message on their website site asking how I make a complaint, it’s been a week, still nothing. Not a professional company or business. Wish I could give 0 stars.

I initially wanted to give 0 because I never received order confirmation even though the cake was charged to my credit card. The cake did come. Aside from the message on the cake that looked off, the cake itself was light and fluffy. My only issue is that for a vanilla cake it tasted very bland, as if no vanilla extract had been used. I LOVE the cream and frosting, it is perfect. I'd be willing to try another cake to see if there are more pronounced flavours

Cake was fresh and so delicious cake

I always order my cake from here for all occasions, everything is on point and the cake is delicious.
Customer service is excellent too.

Order from them twice and twice they messed up my cake don’t even bother going to them as they don’t even care if u are not happy and just offer 50% off to mess up your cake again and still make money off you

Excellent ingredients used. They are very friendly , and competitive prices. We have enjoyed their products for a while now, and would recommend to others.

1 Star (Would give 0 if I could)
Honestly, this place doesn’t even deserve one star. I got this cake for my birthday it honestly tasted like it had been sitting out for days — it was dry, hard, and clearly not fresh. When I cut into it, I found a long black hair baked into the cake. No one in my family even has hair that colour or length, so it was definitely not ours.

To make matters worse, everyone in my family who tried it ended up feeling sick and spending the next day in the bathroom. It was an awful experience from start to finish. I would definitely not recommend Cake Pantry to anyone — save your money and go somewhere that actually cares about hygiene and freshness.

I got this cake for my birthday . It was fantastic
Me and my whole family enjoyed it
Thanks the pantry

The cakes taste really good. It doesn’t taste sickening even if you eat a lot. The icing is really nice and the cake is really moist. It just melts in the mouth. Definitely give this a try because once you try it, you’ll never go back. 100% recommend

The cake is so moist and stays like that for days!! The flavours are so tasty. After having cakes from here, we never went back to cake box again!! We come here for every birthday and every event, try it once and you will keep coming back.

This cake was lovely! I loved the flavour of it and the design was amazing! Never went to cake box ever again!!

Very fresh and soft cakes! Perfect sweetness. Tried it once and never went back to any other place. Its worth it.

Best cakes in town!

Excellent food and good value for money I carnt believe how busy it is and the staff all do an amazing job keep it up thankyou

"I had such a great experience at this cake shop! The staff was incredibly courteous, making me feel welcome right away. Their cakes, especially the milk cake, were absolutely delicious—fresh, flavourful, and perfectly balanced. I’d highly recommend stopping by if you're in the area. You won’t be disappointed!"

I recommend you guys this bakery is so good I got the cake from this bakery on my birthday and the cake is so tasty and delicious my friends love the cake
And the service is good 🤗🤗

Cupcake was really fresh and tasty

I have ordered a cake from askthepantry. the taste of the cake is really very delightful.

I ordered online, but the store said they never received it. nightmare