Patience and professionalism
I very much appreciated the patience and professionalism of James and Mat and also the Saturday receptionist who was most helpful. I would not hesitate to use Aspire again.
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I very much appreciated the patience and professionalism of James and Mat and also the Saturday receptionist who was most helpful. I would not hesitate to use Aspire again.
Ria has always been excellent when dealing with all aspects of lettings. She is a great asset to any team she is part of and is extremely trustworthy. More than happy to recommend her to friends
Ria helped us with our move and can’t thank her enough. Really knowledgeable and nice to have her on our ‘team’. Highly recommend.
Finding a property to rent is tough, Ria made it feel easy.
Ria was professional, punctual for the reviewing and kept me updated through the whole process. I really appreciated her help and nothing was too much trouble. Thank you Ria :)
Ria Lawrence is the Oracle of Lettings knowledge. Fountain of information and wise advice. If ever in doubt, as a tenant or landlord, she is the 'go-to' woman.
Really poor service by the Fulham branch. Was selling my flat and provided false and misleading information by the Sales Agents Eliza and Katie Quartermine which led to the buyers withdrawing. I have now logged a complaint and hopefully will get some resolution. I know the market is weaker but come on guys! Maintain some integrity!
I don't know how they work with the locals, however, as an international buyer I wish I never came across this establishment (Clapham High Street branch).
I bought a flat that was previously managed by this branch and when I moved in I found the following damages despite some of them being reported prior to the purchase:
- Underfloor heating pump broken
- Gas boiler not working
- Shower/bath tap broken
- Kitchen fan extractor broken
- A sliding door from the bedroom wardrobe was missing
- Blinds in the living room were broken
- Toilet flush broken
- Nails and cracks in the walls at the entrance and in the living room
- The property was briefly clean just with a spray and a mop
They were in a management agreement with the previous landlord and yet they totally failed to check that the apartment was returned in the same state it was found by the tenants.
The service was inadequate, unprofessional, careless and full of attitude.
The managers are opinionated, manipulative, arrogant and entitled, rather than resolving the issues (which is what they are paid for) they just play the old blame game.
If you are an International or an EU individual/business, I don't recommend Aspire at all, the standard of the service is way below the Continent. For your peace of mind STAY AWAY from this establishment, they are not value for money!
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