Aspray Avis 263

The Aspray assessor initially agreed with the insurance that there was minimal damage and a very low price was offered. Luckily I didn't sign to accept, and in a subsequent visit by contractors to assess works, they pointed out much more extensive damage. Aspray then did write a counter report to the insurers but then there was no movement for almost 10 months. I ended up taking back control, contacting the insurance company and submitting a formal complaint to the insurance company, and I was then offered more than six times the initial payment offer. The inhouse insurer expressed in his decision that the initial assessment was extremely low. I asked Aspray to check the final offer, and had to chase this for a month (reason given was that they had 'big jobs'). They then wrote another report, but at this point it had been a year so I got a second opinion on the offer and accepted it and paid off Aspray. For the smaller jobs I'd recommend just getting a second and third opinion on the damage and coordinating with the insurer yourself. The reports they wrote were useful in the end, and the initial service good before it petered out, hence two stars, but i think my job was just not big enough for them.

Amazing honest people. Would totally recommend Aspray they handled everything and limited my stress. Until I got in touch with Aspray and met Bill my insurance company gave me such a hard time and I was not getting anywhere with them. Thank you for all your help Bill.

All aspects of our claim were handled in a professional, thoughtful and efficient manner with the exception of Easy Storage removal services. Here the process was inefficient, unprofessional and led to damage of our property which the Aspray team are helping us resolve.

From the initial contact with Iain Speedie at Asprays to the work being completed on my apartment, I have been incredibly impressed by the high level of customer service provided. Ian's attention to detail is such that the apartment is now at a standard higher than the specification it was before. He went above and beyond to source specific flooring types and a particular style of wallpaper which I had from many years ago. At all times he kept me up to date with the progress of the work. He was also on call constantly to allay any of my worries regarding some of the damage that had taken place and how it would be rectified. Moreover, he is a thoroughly pleasant guy to deal with given the stress I was under after the extensive water damage that had occurred to my home. I can't thank him enough for the fantastic service.

Aspray were really helpful in helping me navigate through an escape of water claim. They removed all the hassle and stress of dealing with my insurers. Would highly recommend them.

After an underground water leak in our utility room Mark proved to be invaluable in managing a very unhelpful insurance company and contracting for the subsequent room removal, drying and refitting.
He had his finger on the pulse throughout the claim with timely and prompt interactions.
Again, many thanks to Mark at Aspray.

If you are in the position of needing the services of Mark at Aspray, then do not think about it, just contact him. You will not be disappointed, actually you will be totally delighted, as we are. Mark was contacted due to our property flooding with sewerage, due to negligence at Thames Water. A horrible position to be in. After contacting Mark, we were able to then relax, stand back and leave it in Marks capable hands. He handled every thing from there and ensured that the work was carried out to the best of standards. Best of all, this is a free service.

I called and spoke to Sarah who asked me to send all of the details via email which I did. She didn't return my call on 3 occasions and said she needed time to look at my case and then said she couldn't help me as we were claiming through our builders insurance and they could only help with policy holder claims. This is completely misleading on your website. We are now back to square one. Terrible communication

Following a leak being identified I got in touch with Bill from Aspray to help guide me through this really worrying time. I was given details for a company to help identify the leak and they guided me through the process with my insurance company. From start to end they were on hand taking all the hassle of progressing the matter, even attending our home to liaise with the Halifax assessor. Superb service and definitely recommend them.

Asprey have been a complete god send since a leak from the flat above left our entire ceiling collapsed and damage to walls and floors. The flat had just been prepped to go on the market and thousands of pounds spent getting it ready.

Nicky took the reigns on everything and bought had the work carried out with no need for us to get involved at all. It cost us nothing and definitely saved us time and a whole lot of hassle having to deal with insurers and labourers etc.

Cannot recommend them enough it’s a brilliant service and if I’m unfortunate enough to need them again I wouldn’t hesitate to get in touch with Nicky.

Aspray's have been handling my claim in a very proactive and efficient manner and I am very happy with the work so far.

The work is not yet completed but given the progress to date, I have every confidence that I will be delighted with the reinstatement of my bathroom after a very destructive leak.

Immediately after our house fire we felt lost and overwhelmed. Thank goodness we found a link to Aspray and Mario. Mario project managed the whole process, battled with the insurance company on our behalf and made the whole process a thousand times less stressful. If you’re having to make an insurance claim call Mario, he is amazing.

After my home was flooded from a burst pipe, I contacted Aspray for help with my insurance claim. Bill immediately arranged an appointment within a short time. He inspected the damage and was very helpful with his advice and guidance, giving me an accurate assessment of the figure I should expect from my insurers (he was right too!). Bill was more than happy to answer further queries for me via the phone afterwards too. He also kindly recommended some building contactors, one of which I selected to complete the restorations works. I would highly recommend Aspray.

After a vehicle severely damaged my tenant's house I was struggling to even get started with the claim and had never heard of a loss assessor. The (big) insurance company just passed it off to loss adjusters who were impossible to get hold of. I felt I was at a huge disadvantage and heading for a disaster. I found Aspray and they just took over the same day. George simply told me to leave it to him. So I did. He was local and assessed the damage, dealt with the loss adjuster and insurance company, agreed the claim, arranged the work which included everything from relaying the wall to painting the hallway. He liaised with the tenants and supervised the work to the end keeping me and my tenants informed every step of the way. I felt completely reassured and very relieved. It was far quicker than I'd anticipated and the cost was covered in the claim. George, and Aspray, really fought my corner and they're very good at it.

Contacted Asprey a few months ago regarding my insurance claim and Satinder has been brilliant, he has been extremely professional and thorough and I am extremely satisfied with the service . He helped achieve what I had thought was going to be impossible.

Many thanks Satinder and Asprey. Highly recommended.

Aspray gave us an outstanding service . They were knowledgable , professional and empathetic and helped us through a very difficult claim process and without their help I really don’t believe we would have got the same positive outcome.

Excellent service from Aspray. Their customer service is fantastic and they are always available to discuss any aspect of a project 7 days a week. Communications were always swift, accurate and friendly. Their attention to detail is perfect and they managed the project smoothly and efficiently. It was pretty much hands off for us (which is exactly what we wanted).

A very positive experience - Aspray helped us navigate through the complexities of our insurance claim to deliver a positive outcome. Many thanks

Having suffered a significant fire in my garage, Aspray and in particular Andre Van der Walt were exceptional in dealing with the repairs including a new roof and door. I admit to being somewhat sceptical at first about the value that Apray could bring, especially without any cost to myself, but once signed up the service from Aspray and Andre was fantastic. They dealt with every element of the repair and the liaison with my insurance company. This is something that I am sure would have taken me many painful hours if I had been forced to do it myself, which was frankly the only option suggested by my insurer. This was all done at my convenience despite me having a busy job and not being available on frequent occasions. A huge thanks to Andre and the Aspray team for doing such a wonderful job.

Fantastic service that took away the hassle and worry associated with our insurance claim. Would not hesitate to recommend.