Assistancedogregistry Avis 20

TrustScore 4 sur 5

4,1

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

À propos de l'entreprise

Écrit par l'entreprise

For any issue with your order, please contact us first at hello@assistancedogregistry.co.uk before leaving feedback. We are a small independent organisation and genuinely care about resolving problems quickly and fairly. If there is a delay, printing error, damaged item, or missing parcel, we will always do our best to make it right. We receive a very high volume of emails daily, so if your matter is urgent, please include URGENT in the subject line of your email so we can prioritise it appropriately. At Assistance Dog Registry, we provide a voluntary registration platform for owner-trained assistance dogs and their handlers in the United Kingdom. Our goal is to support accessibility and awareness by offering a simple, trusted way for handlers to create a digital profile linked to an NFC-enabled ID card and QR code for instant verification. We are committed to educating the public and businesses about assistance dog rights, helping reduce misunderstandings and ensuring smoother public access. Our high-quality identification products, including ID cards, tags, and lanyards, help handlers confidently navigate daily life. With thousands of happy customers, we take pride in offering a reliable, user-friendly service that empowers dog handlers while promoting awareness, inclusion, and accessibility.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

20 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Wait forever for your items

Registered 18 days ago. Was told registry welcome package with ID tags etc was being posted on 8th May but it was not posted. Contacted them again today as still not received this - was informed it was on the way and a tracking number included. Reply also stated “tracking number will not become active until 5-7pm today”. At 9pm I checked the tracking number only to read it was not active yet and to check with seller! They took my money on 27th April immediately - but don’t seem to want to send out my items!

Update:
Have now had communication from Assistance Dogs Registry and package finally posted and received now. Really happy with registration pack and that it has finally arrived.

15 mai 2026
Avis spontané
Logo de Assistancedogregistry

Réponse de Assistancedogregistry

We sincerely apologise for the delay and frustration caused.

Your package has now been dispatched and is currently progressing through the Royal Mail network with live tracking.

We completely understand your concerns regarding the previous delays and communication, and we appreciate your patience while we worked to resolve this.

We hope your package arrives safely on Monday as scheduled, and if there are any further issues please contact us directly and we will be happy to assist.

Noté 5 sur 5 étoiles

Excellent Service

The information regarding the legal rights of an assistance dog are extremely helpful. The website is easy to use and very informative.

8 avril 2026
Noté 1 sur 5 étoiles

AVOID! Scam site

Applied weeks ago & I have not received anything.
They deducted £60 from my bank immediately but have not responded to any emails. Unable to talk to a human.
Sadly, it looks like I have been scammed.

10 avril 2026
Avis spontané
Logo de Assistancedogregistry

Réponse de Assistancedogregistry

We are sorry to hear you feel this way.

We would like to reassure you that we are a genuine UK business and not a scam. Your order is currently in progress and being prepared.

During the spring season we experience a very high volume of registrations and customised orders, which can occasionally cause short delays of around one week.

We always aim to complete every order as quickly as possible and appreciate your patience during busy periods.

Please contact us directly at hello@assistancedogregistry.co.uk with your full name or order details so we can locate your order immediately and provide you with a personal update.

Thank you for your patience and understanding.

Assistance Dog Registry Team

Noté 5 sur 5 étoiles

Excellent, thank you.

I have received my lifelong package and am really delighted with the contents. The ID cards are brilliant and I love the option to use the QR code to access the database with information about me and my dog. This will be super helpful if anyone needs further verification of my dog’s role. Communication with the company has been excellent. A great service. Thank you.

23 avril 2026
Avis spontané
Logo de Assistancedogregistry

Réponse de Assistancedogregistry

We are sorry to hear you felt concerned.

We have now checked your order and can confirm that your welcome pack was successfully delivered on 27/04/2026 via Royal Mail Tracked service.

We also apologise if there was any delay in communication while we worked through a high volume of seasonal orders and enquiries.

We are a genuine UK business and always ensure customer orders are completed and dispatched.

As your parcel has now been delivered, we would be grateful if you would consider updating your review to reflect the successful delivery and resolution.

If there is anything further you need, please contact us directly at hello@assistancedogregistry.co.uk and we will be happy to assist.

Kind regards,
Assistance Dog Registry Team

Noté 5 sur 5 étoiles

Supportive and responsive.

Very clear website, easy to understand all elements.
Application process very straightforward and response is very prompt.
It would be ideal if the vests for the dogs were of a breathable mesh-type rather than full nylon; it’s been very warm today and the dogs don’t need an unventilated vest in this heat. Not a criticism, just a constructive suggestion!

1 avril 2026
Noté 3 sur 5 étoiles
Logo de Assistancedogregistry

Réponse de Assistancedogregistry

Thank you for taking the time to leave a review we’re really pleased to hear you were happy with the identity cards and visibility of the colours.

Regarding the working dog coat sizing, we understand that fit can vary depending on breed and body shape, particularly with smaller dogs such as Boston Terriers. Our size guide is designed to help customers choose the best option, but we appreciate feedback as it helps other handlers make informed decisions.

If you ever need advice on sizing or have questions before ordering, we’re always happy to help.

Thank you again for your feedback and support.

Noté 3 sur 5 étoiles

Seems scammy

I’ve been signed up for over 2 weeks on the premium plan and still yet to receive the ID cards and other stuff that they said was included. Tried emailing numerous times no answer and also tried the chat which doesn’t seem to have any humans on. The number provided in the payment email just goes to voicemail. Feels like a scam

19 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Easy to upload photos and information…

Easy to upload photos and information required. All info that I required was given. Even though the cards etc aren't a legal requirement, it's amazing how much easier it is to go in ships, hospitals etc. Just need to educate the odd ignorant person and the cars help with this, also order the card that explains the law on service dogs. Recommend this to anyone that asks how I got him registered

16 novembre 2025
Noté 5 sur 5 étoiles

Assistance Dogs

To me Assistance dog registration is apart of
My daily life. And the staff who work daily and are as friendly and willing to work with you.
Are a big part of my life
So thank you for all your support

Naill Moffett

8 novembre 2025
Noté 5 sur 5 étoiles

Very friendly & helpful

Very friendly & helpful
Good company to do business with they went above &beyond to put right my silly mistake.
I would definitely recommend this site to anyone

25 juin 2025
Noté 5 sur 5 étoiles

Excellent ŕesources and support.

Signed up to a monthly plan, ordered an id card and high vis vest...got another id card with vest (would have been better to have a different card) and vest size is a little off..so had to adjust it.. but otherwise..impressed with the resources and support articles.

23 juin 2025

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus