Aster Group Avis 

I have just been and visited a elderly lady in my street she is suffering constant abuse noise and intimidating behaviour from her neighbours who think she makes noise and her floors are shaking these people can't be approached by her because of their attitude yet Aster do not address this problem with passing the buck to everyone to off set coming to their responsibility ASBO non existing independent living officer non existent phone up either off sick or annual leave this is the biggest non existent backbone useless mob I have ever come across this doesn't help a frail elderly lady who all her life has done no harm to anyone who can't rest or get help from ASTER who never reply

We neighboured an Aster property for over twenty years. We experienced nastiness. Aster's response was evasive and scandalous. Ultimately, for us, the only solution was relocation. As a private owner, there are no agencies who will fight your corner. With the benefit of hindsight, I would never trust Aster at any level.

Electrian James came out put a new light fitting at bottom of my stairs and bathroom was a days work as he had to put new cable in downstairs ...what a nice man went above and beyond to help and was really nice and friendly ...so pleased with all what he done thankyou James can't praise you enough

Where do I start ? such an unprofessional company they have never given my family support and they have the time to answer calls and emails when it’s to do with money and rent but never available when there’s a problem or emergency I will definitely not ever recommend this company I’ve lived there 5 months and have had nothing but trouble and can’t even feel safe in my own home !!!

What went wrong? Well everything! Awful communication especially very abrupt and no care about tenants feelings or understanding they have difficulties in life. All they want is money, money and more money. No support! My housing officer is never in and when any problems are reported they do nothing but charge the whole building instead of investigating. Can never feel relaxed at home due to constantly nagged for other peoples problems that they cause or the fact all they want is all your money no matter the circumstances.

Aster Gr. shadowed all activities happened in the buying process and gave immediate support as and when needed. Good team to work with. I am grateful to start my shared ownership with them.

About three weeks ago I received an email from Aster Group about a property visit which was clearly intended for someone else with a similar name (I've never had any dealings with Aster). This other person must have supplied an incorrect email address, or Aster themselves had got it wrong.

I immediately contacted Aster via their website to let them know that their customer wouldn't have got their email, and provided their name and the job number quoted. They replied apologetically and said they'd address the issue.

Since then, I've had four more emails misaddressed in exactly the same way, including two regarding appointment dates scheduled for the next day and the same day. Despite two further emails and a phone call from me explaining the situation, the emails are still coming. Utterly hopeless. I've done my best, and from now on I'm binning anything they send me.

In response to Aster's response, 5/11/2024: -
'We would like to investigate this further and resolve this promptly.' Well, you had your chances. I first notified you via your website on 18th October, the day the first email arrived, providing all the necessary details, which you acknowledged via email on the same day. I used that email to reply, letting you know that I'd received the second misdirected email when it arrived, on 29th October, and you again acknowledged receiving it on the same day. When the third one arrived yesterday, I phoned your Customer Support just after 3 pm in a final effort to let you know that your customer wasn't getting your messages because they were coming to me instead.

'Can you please contact us by completing our enquiry form on our website or calling us on 0333 400 8222.' That'd be a 'No' - I've already done both things, providing all the necessary details (customer's name and your job reference number) each time.

'We can then pass this to our relevant team and ask they contact you.' For the love of God, WHY?! Don't you think you've already contacted me enough?! I don't NEED you to contact me; I'm not your customer, and there is nothing you can do for me other than STOP sending me this other person's emails!

If i could leave 0 stars i would.this company is all about profit and not customer focused.i have a shared ownership property,with fees of £200 per month.just had a bill for £1000.00 to paint internal walls .it worked out to £700 to paint 1 wall and banister, £170 was also added for admin fee.
avoid synergy/aster shared ownership ,they will bleed you dry

Sick to death of complaining to this company!
They dont liaise with one another, read your portal or bother to look at the history.
Ive just been informed by “Melissa” that bricklayers cannot do repointing/mortar. Honestly need to train their staff better!!
Ive been an escalated complaint with them on multiple occasions due to the incompetency of advisors and call centre staff.
Its highly frustrating having to explain yourself over & over. And even more embarrassing when your actually teaching them things!!!
If your role is a repair scheduler.. DO BETTER!

Nearly 3 years of this hell.
Its hasnt changed and it probably wont at this point.

Only positive thing i could say is there is a wonderful lady called Sarah who works there. Normally have crossed paths when booking larger works and she is so helpful and actually listens!

Please issue your independent living officers with body cams to stop them acting however they please when they visit your customers properties.It is unacceptable for Aster to employ staff who have zero people skills who visit customers homes and insult and belittle them when the staff have no idea what the customer has achieved in their lifetime.I myself do not and will not allow your staff back into my home after I have been treated disrespectfully by them.

I live in a 1 bed assisted living accommodation, and have just become a foster carer for my great nephew who has the bedroom and I'm living sleeping and eating in the living room my bed is a recliner chair I aswell as social services have asked for a move IF POSSIBLE to a more suitable property, have not heard or seen housing officer around here for a few months,I'm on homefinder somerset due to lacking a bedroom that was in January but still not moved so now this is why I'm writing on here so they can see what I've been trying to talk to them about
CAN I PLESE BE CONTACTED REGARDING THE ISSUE/DILEMMA I AM IN
My contact telephone number has not changed or at least have the respect as not only a customer who without your customers you wouldn't have a job

Awful company, They never do anything about anti social behaviour. Happy to rent out properties to drug addicts who party night after night with loud music night after night while openly taking drugs.

Hi,I am a tenant of Aster living in North Baddesley.
I have had numerous repairs undertaken by Aster,all excellent.
Today i rang about a bunged up guttering .
The receptionist took the call and said I would be contacted soon.Half an hour later received a call from them informing me repairs would be done that afternoon.
The guy turned up and not only cleaned out and hoovered the guttering, but also realigned it.
This is above and beyond service from Asters sub contractors.
How can you expect better service.
Well done Aster. 5 Stars plus.

Aster group are very pushy with demanding money on purchasing a shared ownership home and putting threats of you’ll lose the property if you don’t pay up even when funds are taking a few days to be withdrawn from the bank. I would steer people away from using this company as much as possible. As soon as they get the money, they no longer care about you.

I have declined to talk to them after my last review my housing knows how to find me but doesn't its a poor situation which is forcing me to look else where

What a waste of time they are. I've never ever met such a company that care less about their clients...

Purchased a house under shared ownership. Purchas was fine except 3/4years later when you start to question things or ask for repair on the estate.

Trees and shrubs and other areas poorly maintained. This is managed by Aster who use a third party. Logged issues eith trees and areas 6 months ago and still not been touched. Emails to Aster do not make a difference. All issues logged via the app. It's ridiculous. Once they have your money they're not fussed. Also raised. Concerns regarding the increase in rent and insurence which was basically met with tough. Asked why they dint cap rent raise and they basically said "because we don't have to". Latest was I got sent a map with what areas are maintained which doesn't even show my house. Aster as a assured landlord are simply pants.

Horrendous. We were sold the house with Aster knowing they had given British Gas the wrong gas and electric meter numbers for the whole estate. They did not even tell us once we moved in we discovered it ourself when we tried to change suppliers. Would not have bought the house had we known the issue. Almost 5 months in and still not resolved. I’m so sad about it as it’s our first home we have bought. Aster please do not reply with your automatic response to call your number. I am already talking to someone about the issue. I just want others to know about my experience.

Not a good landlord.
Lack of interest in tenants needs or concerns.
Lack of knowledge or training in special needs/ mental health/disabilities.
Currently pinning tiles that were put up on 250 houses without pins.
Very poor communication.
Too many homes being 'managed' , care more about making money than tenants happiness.

If I could give 0 stars I would

We brought our first property on the shared ownership scheme with aster.
On the viewing we were told that the propertys joint to us were going to be " private renting"
This wasn't the case...in fact it was social housing. We have had nothing but issues and with drug dealing and multiple emergency services visiting the properties.

I put a formal complaint in about being misold and if we had known it was social housing next to us we wouldn't have brought it due to the fact it putting the value of our property down in price - as let's be honest it puts a lot of people off.

We received the stage 1 results of the complaint with aster telling us we have no case and nothing will be done.
So I will be taking it to stage two and then stage 3
As for everything else we have had a defect with are walls since we moved in. We can hear washing machines, plates being put away, taps being turnt on and every single footsteps from the neighbours. - these houses were built by Bewley who clearly haven't built the connecting wall correctly with the correct insulation.
I have been dealing with aster for a year now and they avoid doing anything. I have spoken to about 10 different people in aster and they have all been absolutely shocking.
I even connected the CEO and never got a follow up email.

We are being forced out of our own home because aster and Bewley homes don't want to take responsibility that there is an obvious issue as they don't want to spend the £ to fix it
Avoid at all cost. We have been living like this for a year and it's awful. We are both emergency services workers and we struggle to get a good night sleep due to the noise coming through the walls.

We have had no support from aster apart from fake promises that never come to anything.
The NHBC are getting involved but aster haven't even given them the correct information on what propertys are causing the issue.

We are living in hell. Sleepless nights - forced out of our home to stay at family/ friends houses to get sleep - durg dealing on are doorstep.

We asked aster to buy the property back off us but they said no... I wonder why