Aster Group Avis 

Nigel from Aster came out to treat mould in my flat again today - this has been an ongoing issue for months. I spoke with him when he arrived and explained what has happened in terms of treatment etc. He then went away, spent 20 mins on the phone to his manager to find out what was going on - he came back to inform me that there were more issues than just ceiling/wall mould and that there would be external repair work done. He could've easily left having spoken to me for 2 mins, but he went above and beyond to keep me up to date on what is happening. Thank you Nigel!

over the past two years i have had 2 weeks without heating and hot water, then couple of 2-4 days with out it also.
they blame me(which is difficult to understand when I rent and I am not a professional heating engineer) i have a child under 4, who can’t be warm in the winter (those 2 weeks) or bath when been out for the day, it’s inhuman and shocking. what is a nice home without the bare necessities. i’m stressed and angry that this appears normal for this to be ok.
every time they come out, they just put a plaster over the problem and not get to the case of the issue, which is usually 4 days later,
i feel anxiety over when is it next going to pack in; i have been patient for 2 years accepting the apologies but now actually feel ganged up on that they think it’s fine to leave this problem for days on end with child under 4 with asthma.
when they finally come it’s not there fault but mine. has anyone else experienced this with the company?

Phoned aster housing about my toilet being broke within half an hour they were at my door and repair done can't thank you enough

The response from Aster Group to our request for an urgent repair was swift, considerate & helpful. They acknowledged our personal difficulties, (being elderly & disabled), and sent an operative to restore our hot water the next day. We were so grateful to have this level of service. Thank you to Aster.

Purchased a shared ownership off these cowboys 2 years ago. We had a big defect on the outside which we had to fight tooth and nail for a year to get it fixed. A few weeks ago we had a leak under the bath only to notice two of the legs hadn't been fixed which caused the grout to crack and leak for 2 years. Not to mention getting charged for grounds maintenance when they dont actually do any grounds maintenance. Good luck trying to get anywhere with the staff at their head office in Devizes they are rude and will treat you with contempt. The rent has gone up every year I have been here. Avoid a shared ownership with this mob the like plaque. You'll seriously regret making contact with them. They shouldn't be allowed to operate, simple as that. They need to be brought up in parliament so something can be done. Their a disgrace.

Did a shared ownership with Aster 5 years ago and rent was just over £300. It's now jumped up by £27 just over £390. I genuinely can't afford to live in this shared ownership house anymore, but I'm locked in to a mortgage. I would not recommend it. House has so many things wrong with it and of course Aster don't have to pay for anything. Doing shared ownership was the worst thing I ever did. It honestly makes me feel like life is just too hard now.

Aster deployed an operative to survey and carry out work on our windows as the seals were worn.
The young man who was tasked was prompt, very polite and friendly. The seals were fixed and the job was completed without any mess.

Aster .. where shall I start ! Last year I was informed that I was in arrears which had been accumulating for nearly a year and then they decided to notify me rather than at the time of the change of payment. Here and now I’ve been given a outstanding bill of over 1,000. Before paying this I’ve dug a little deeper ! It turns out my 2 bed property has been charged £50 extra a week compared to all others in my street ! 3 beds are being charged £20 less than me a week and they are claiming my rent is 172 compared to 118 of other 2 bed residents !! And they have been charging me this for years. 200 a month more than others !!! Aster please tell me why your ripping a mother of 4 children off in an overcrowded property than you fail to maintain ? I will be raising an official complaint shortly and hope this is solved promptly and amicably and if it is not I will be contacting the housing ombudsman, and I’m in good faith I will have a positive outcome because there is no justifiable reason that you have been taking all this extra money. I am not looking for this to happen however if I am pushed into it this will be the outcome. IHope to resolve this matter ASAP !

Flooded out second time in 18 months. Water pouring through kitchen, livingroom, hallway and bathroom ceilings.
They are a deplorable company who have no idea of Duty of Care.
Incompetence is eye-watering...now the property is uninsurable.
They don't give a damn.
Running perfectly good homes into the ground to be sold off.
170 million pound profit but can't provide decent housing or service for tenants.

And here we are 6 months after a devestating flood.
4 weeks after the flood another major leak was found by the independent surveyor.
6 weeks after the flood the sodden insulation was finally removed. All 100 bags of the sodden rotting stinking stuff.
I need to clarify a leak is a small loss of water. The pipes in our loft exploded. Think more water displays Las Vegas.
An independant chap conducted a full survey. The list of issues was huge and every single one had been reported for years.
A contractor was brought in to undertake the work. Thank goodness because i would not trust aster to do anything.
All of the bodged pipework was removed from the loft.
All of the insulation was done.
The bathroom and kitchen flooring aster refused to remove after the 1st flood, my husband removed after the second...the floors had been wet so long they stank to high heaven. The floors were finally sealed and industrial flooring put down.
The smell from the bathroom was...the waste pipe from the toilet had failed before we moved in. The waste had been seeping for years had bowed the floor, the plaster on the walls had to be removed because it had been sucking up the moisture as it came up through the floor. The entire bathroom is now tanked.
All my tiles were removed and replaced. The entire bathroom gutted and the bath replumbed to assist the water in a downward direction. Not upwards as installed by aster.
The kitchen. We lost everything.
Talk of grinding out the floors because damage was so great was 'upsetting' our efforts to dry and air the floor paid off.
The kitchen sink was replumbed the water flow finally heading downwards.
At the back of the property the soil removal and retaining walll had been blamed repeatedly for the damp wall. No it was simple. Every single waste pipe was broken. Had been for years.
The log burner blamed for an ongoing smell of damp was cleared of all charges. Instead it was revealed the flashing around the chimney was for decorative purposes only. As was the ridge tile that had been cemented into place in two parts. One either side of the ridge with sandy cement allowing water to pour into our roof every time since atleast 2009 when the bloke did the work.
9 roof tiles were replaced with many more needing to be fitted back into place.
My formal complaint was submitted the 1st week of April still no response.
Now with Ombudsman and solicitors.
We frooze in a cold damp stinking leaking property for months. No cooker, no microwave, no affordable heating, no flooring. A damp place we could not heat.
As the work finally started we were allowed to move out into a local hotel. The contractors were brilliant, it took 3 weeks of cleaning after they left, every item we managed to save before we could return to a level of norm. Though there will never be a norm again. It has destroyed our heatlh.
And even now we are still waiting for the refund for the cost of running dehumidifiers we were ex pected to pay for out of our state pension.
All of this trauma from a company that has no comprehension of duty of care.
All of this financial hardship and distress under Bjorn Howards leadership. He has earnt atleast 150k since we were flooded, and i cant even get a few hundred quid to pay the bills they have left me with. An uninsurable property after the first flood we have lost thousands of pounds of personal stuff we cant afford to replace.
And all of this was preventable if the emergency plumber had done his job and the unqualified surveyour had joined the dots over the last decade of visits.

Each time i add to the post they ask me to contact them. What a joke!
Still waiting for response to the 1st complaint lodged on 4th April .. now 18th July for a flood that happened exactly 6 months ago today and left me suicidal.
Helen Bailey the senior complaints person dared to refer to the catastrophic flood as a leak 😖 Just wondering how much the CEO Bjorn Howard has earnt as we have been plunged into debt...guessing 200k ...
Dispicable company.

Terrible management. I am in a shared ownership property and religiously pay my rent half on time. For the last 2 years I have not been informed of rent increases so I could ammend my standing order. Rather than tell me straight away that my standing order is insufficient they have let arrears build up over a whole year and sent me an email in February asking me to pay the full arrears in one lump sum. If I had been informed correctly I would have just changed the standing order and carried on as normal, I can only make changes if I am informed. Aster clearly have my contact details as I received an email today asking me for the full lump sum of a year's worth of arrears, it is unacceptable to let this build up like this do you not check your accounts more than once a year. I am not a bill dodger, I am not hard up for cash so I have no reason to avoid paying I simply wasn't informed of the increase and unless I am told I assume everything is well, if I missed a credit card payment I would know straight away they wouldn't wait a year to let it add up to tell me so why would my housing association do so. As a result my family have decided to seek mortgage advice next year to move, we were intending to stay as we love where we live but we no longer want to be at the mercy of a housing association who treat people like this. All it would have taken is a bit of communication, I would have paid straight away. A complaint is going to be officially raised shortly and if it is not resolved promptly we will be contacting the housing ombudsman. A tenant with a similar complaint to us received significant compensation for this I have found out, I am not looking for this scenario but if pushed to it I have good confidence that I would win. I look forward to resolving this amicably.

I applied to make some home improvements to my bathroom. I wanted to have a walk in shower. I completed the application form online, and within a couple of days had an email from Lynn Manning requesting more information. Yesterday I called Lynn, paid my home improvement fee and emailed her my drawings. This morning I have received a call from Lynn advising my plans have been approved. Wow what a service 👏

Awful housing company, read other reviews as I can't be bothered to give them any more of my time.

Had to call out Aster due to my smoke alarms going off non-stop, had someone attend within 2 hours! During which time I realised that my boiler was also not working! Had someone out with a few hours and all fixed.
The staff members I spoke to in the call centre - kate and kizzy - were absolutely fantastic, it was honestly the best customer service I have received in a long time!

service charge bill of an increase of over £1,000 a month due to shocking poor management of our property by Aster resulting in a massive list of major works needed
DO NOT think Aster are a responsible housing association as they are not

Aster are awful . I moved into a home via a homeswap the place was disgusting eg dirty chipped paper damp outhouse . I've finally got it together after paying lots of money for wallpaper etc.. I wanted floors from carpet rite and they refused after high readings of damp ( this is a common problem carpet right said ) . I basically got environment health and TDT out. The housing ombudsman made Aster pay for a dehumidifier because Aster will not do the correct work to stop the damp( damp course) or even admit there was damp !!! The report from housing ombudsman said the damp will never go so I'm taking Aster back to the housing ombudsman as Aster stopped paying 36 pounds a month for the dehumidifier .. justice will be served again as proof there in black and white ! They are corrupt and lie . The housing officer juliet phoned me up and said I had to take time off work for these damp repairs ( even thou i cant and explained why , she just muttered and bullied ! so I'm taking this further too . People need to go to the housing ombudsman there great as these landlords just care about the money not the tenants !!! My outhouse needs knocking down its a shambles like , the whole money making corporation ( Aster) and the horrible people that work for them !!

Always great professional service. Would like to thank Aster for everything they do for our elderly father at the bungalow

I am extremely please with the trade operative (Pete) who came to change the Lino in my upstairs bathroom today. He had a very welcoming approach which made it very easy to communicate back and forth. I was also amazed on how quickly and effectively he successfully completed the job. I am well pleased. Thumbs up!

Our daughter is sent home for autumn from college having heavily soiled herself due to the fact she's autistic and has a bowel problem we rang astor's and they said yes she was a priority and they put it on the phone and it was urgent but we were told it could take up to 24 hours how can I be priority for 24-hours so if she soils herself tonight her mother has to stand her at the sink in the bathroom and wash her down which is extremely difficult without clean running water that you would get from a shower so to be told that she's on a priority list but you can wait up to 24-hours what honestly is the point of a 24 of a priority list for a disabled girl

Two Young men from Logic Contract Services came to our property to clear he guttering and downpipe which had become totally blocked resulting in water pouring down the walls during heavy rain. Dean one of the young men showed us pictures of the guttering before and after it had been cleared. Great Job lads many thanks.

Been waiting almost three months to move into our bungalow. Supposed to be treated as a priority as I am a wheelchair user and have a two year old son, we are also homeless. Was told a repair needs to be completed on the property by the water board and they are waiting for them to attend. Been calling and emailing for weeks to find out if this has been resolved but because the departments involved only don’t bother to speak to eachother or reply to emails there’s never any update. I don’t blame them for having to wait for the water board but I am shocked at the lack of communication and how the departments work or rather, don’t work together.

After speaking to a manager she said that apparently they sit down once a week and go through each property together and update eachother. Somehow, I don’t think so. Also told me to ‘sweeten up’ my family member to convince her to let me stay longer. Completely ignored the fact that the major issue is that I’m unable to access washing facilities as they are upstairs and that we are majorly overcrowded.

I will say however that my lettings officer is lovely and is doing everything she can. She is worth her weight in gold.