tranquilico.com Avis 

John did a fantastic Crisis training. It was very relevant to our product. The desktop exercise was the most interesting. The training has highlighted gaps in our plan that will now be addressed.

Really thorough crisis management training session - the trainer had so much relevant experience.

John Telfer gave an insightful and stimulating session on incident management. His first hand experience of managing major travel incidents throughout his career gave his training enhanced impact and credibility. Down to earth, practical advice on what to do to look after your clients, partners, staff and company reputation during a crisis.

This was a very informative workshop for all our tour leaders in crisis management, reminding us about the important role we all play when incidents do occur, but also how we can reduce the probability of one happening. It was a great reminder for our whole team about best practices, tailored to our needs.

The team were pleasant, competent and easy to work with. All deadlines were met and they worked with me to suit my schedule. All in all a good experience.

We use Tranquilico for our self assessment questionnaires and training for our tours and activities team and they have been wonderful to work with from the start. They are friendly, efficient, knowledgeable and prepared well for our training sessions. With practical advice and flexibility I'm happy to recommend them.

Effective crisis workshop

We held a 3 hour crisis workshop which put our team through their paces. Well run and very useful.

Super training, very tailored to our needs and excellent delivery. We do our training annually and very satisfied with the great service and attention to detail of the whole team. We run summer camps and have changing staff and revisit this training each year.

Our business recently attended a Crisis Management session led by John (and supported by David), and I can confidently say it was perfect from start to finish. The session was not only incredibly informative but also practical, engaging, and relevant to real-world challenges.
John delivered the content with clarity and authority, bringing years of expertise to the room while keeping it accessible and engaging.
We walked away feeling significantly more prepared and confident in my ability to handle crisis situations in a structured and effective way. The tools, frameworks, and case studies shared were highly relevant.
Highly recommend this session to any individual or organisation looking to strengthen their crisis response strategy. Thank you, John and David, for such a professional and impactful experience!

A fantastic session with John covering Crisis Management for our overseas team. Thorough, current and practical training, relevant to our destinations. The best part was the desktop exercise which highlighted the gaps and oversights in our current policy. The training has left us with a strong platform to cascade the lessons to our seasonal team for the summer. Thank you John and David.

Sanderson Phillips maintained regular communication with us leading up to the presentation and continued to provide support afterwards for feedback. They effectively delivered our desired safety objectives through a tailored presentation, seamlessly integrating our company policies into the material. Our speaker, John, brought valuable experience that engaged participants and fostered meaningful discussion. We would consider using them again in the future.

A superb training course that was both instructive and informative. As a team we feel better prepared to handle serious situations and now have a wealth of knowledge and tools at our disposal. I would highly recommend Tranquilico to any organisation.

Very in depth and insightful training, really opened some eyes to people on what we need to be aware of and how we need to react.

Superb training, well-paced, engaging and very on point. Really inspired action in thee whole team, got everyone thinking and left as in a much better place.
Thank you!
Sam Clark, Experience Travel Group (training for the whole ITL team)

Great crisis training workshops and consultancy services to help our summer camp be as prepared as we can be. Colin delivers a great training that is tailored to our business and thus helps us to be well prepared with a relevant simulation.

Colin held a fantastic training session and it was expertly directed at a level suitable for the senior leadership team. I wouldn't hesitate to recommend

Tranquilico / Atkins Jones have lead safety reviews and sessions in our tour operator business for multiple years now and we've always been impressed with their service, professionalism and delivery. Our team learned a great deal from the workshops, and having a third party review our safety practises always helps ensure best practise. We look forward to continuing the relationship with them.

Colin was a great instructor and delivered the course with our business needs in mind. Would highly recommend.

Colin gave a very professional presentation and gave us plenty of food for thought going forwards. I thoroughly recommend his services.

Very informative. Makes learning easier.