Atkinson McLeod - Wapping Avis 14

We went to see the property and the agent, George, was late. We liked it and he asked us to put an offer on the property ASAP, there was another viewing one hour after us. He sent us a predefined offer by email, we signed it, then we heard nothing. We emailed, called and texted the agent for a few days, there was no answer. We ran into him on the street and asked him what happened, he told us somebody else submitted an offer 10 minutes before us and our offer was not even sent to the landlord. We did not believe the story for one second, we asked him how could the people after us submit the offer before us, it was not physically possible. And why they would not send all the offers to the landlord to decide, which is common practice? Horrible service, unprofessional and shady behavior, the negative reviews here are correct, avoid this agency at all costs!

Requested viewing/information for a good number of properties but never received a response. For one or two other properties, we did receive a response initially but they never managed to arrange the viewing. This has happened with 3 properties that I have enquired. It's the Wapping branch mostly with the agent's name being Danny.

Danny has been just great at selling my house. As soon as he took over he was always on the end of the phone or email and communicated in a way far above what I expected. There were lots of problems arranging viewings due to Covid and the property having tenants but he managed it all and now I have a buyer. I can absolutely recommend him.

The sale of our property was not an easy one during Covid. Our agent Philip Bullman made sure that the sale was possible and kept us informed all along the process.

Always very helpful and fast to respond to any issues in the flat. Never had a problem getting in touch or getting an issue resolved.

Iona was very helpful and quick to respond to an urgent request.

We have been given clear information and instruction prior to the viewing and Lettings Consultant Sophia Thetford was there on time to welcome us for the viewing.

During viewing the Lettings Consultant was very friendly and open and gave us real-time updates.

After the viewing, Sophia gave us further updates on whether we could offer or not.

We have been satisfied the way viewing was conducted.

Sophia was very nice and helpful. Sent me listings and went out of her way to help me find a home, which is her job but some realtors would forget about you or not care, but she did.

Have been using Atkinson Mclead for 6 years now and they are great. Very professional and helpful. My Agent is Sophia and I would highly recommend.

We recently found a rental property with Atkinson McLeod. Charlie H was very helpful, responsive to any questions and provided clear and prompt correspondence. As a result the whole process was very smooth.

Great service from Charlie. Very helpful during the process and always had an answer to my questions!

Charlie Hodge was so lovely and helpful throughout the whole process of getting a flat. He was very good at explaining everything and made my friend and I feel very comfortable. As well as that everything was done with ease and very quickly.

At the beginning, my experience with Atkinson Mcleod was great as they were very responsive throughout the flat hunting process. The moment I put the deposit down, the agent that was taking care of my tenancy would not reply to my texts or emails for days. I did not know whether I could sign my tenancy agreement until a couple of days before I was supposed to move in. I have now been living in my flat for a month and the lack of responsiveness is absolutely disappointing. The flat had many repairs that needed to be done. I am still waiting for this. Whenever I needed to check something with the landlady or needed to contact the agency, it would take a week or more because of the lack of responsiveness of every department at Atkinson McLeod. From property management to accounts - it has been a nightmare.

Conor was fantastic help to us and went out of his way to get measurements for the property and has been all round friendly and quick to respond. Thanks Conor