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Lisez les avis des autres

Noté 5 sur 5 étoiles

Customer experience has so far been fantastic. I'm new to the 3d printing world so just threw a question into my order about exposure times for a printer not listed on the material I could find. Sure... Voir plus

Noté 5 sur 5 étoiles

This is an awesome resin that is super easy to use. If you're new to resin 3d printing you should start with atlas. It's only a little more expensive per liter, but you also get the added bonus of get... Voir plus

Noté 5 sur 5 étoiles

I am unable to find, anywhere, even an estimated window for delivery of my order. Is a little frustrating. However, after a quick chat with a rep (email response in just a few hours!! AMAZING!) and wa... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Not sure how shipping pricing is managed, but now I'm charged 20$ for a NL to NL shipment which I know costs about 13 euro for packages above 10kg. Other than that I'm satisfied with this all getting... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de jouets et de jeux

Écrit par l'entreprise

Atlas is the leading provider of custom supports for the top Patreon artists. We also, in partnership with 3D Resin Solutions, produce Vulcan and Hercules brand resins. We are also the creators of the Tails from the Garden line of display figures and several other lines of printable minatures and collectibles.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

97 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 5 sur 5 étoiles

Customer experience is exceptional

Customer experience has so far been fantastic. I'm new to the 3d printing world so just threw a question into my order about exposure times for a printer not listed on the material I could find. Sure enough, a day or so after I place my order they actually added a note to it to address my question and left me at a wonderful starting point. For those curious, Mars 3 Pro and they suggested 2.8s exposure times as a starting point. My personal printer has been needing about .2 or .3 more than other recommended resin times so I started at 3s and it's been great for me. Also, I love the atlas test print model.

2 septembre 2023
Noté 1 sur 5 étoiles

2 bags and it was wasted.

I bought 2 bags of vulcan resine the first one, 80% ended up in the trash because it was inpossible to print with. Models were full of cracks, i had to contact customer support and wss told: oh sorry this is pur first batch and it was tested at a temperature over 40 degree celsius, but nowjere else could i find that information. I ended up printing at 2 times the exposition time as other resin.
Tried to give them a second chance and bought another bag now that the resin was dialed in... well while shaking the bag to stirr the resin, the handle unglued itself and resin ended up everywhere, even in my hair! I contacted support about it because it was really dangerous, it coul've land in my eyes plus 1\4 of the bag was lost in the ripping of the bag. Never got an answer from support.

As for the models they sell you with coins. I agree that you will end up not spending most of them if you already have other studio stls... atlas stls are pretty much all pinups that end up on the border of porn which personnally is not something i look for.

18 janvier 2023
Avis spontané
Logo de atlas3dss.com

Réponse : atlas3dss.com

I am sorry you had this experience. Our early versions of Vulcan were indeed temperature sensitive, although none required 40C, our print testing room hovers around 28-33C.

Our early versions did require more exposure than other resins, this is something we have been iterating on since then, with our avg exposure dropping from 4.8 seconds to just over 3 seconds.

Vulcan Standard now prints at 3.3-3.5 seconds at 50 micron on Elegoo printers down from 4.5 seconds. We have adjusted our formulations to be much less temperature sensitive. Vulcan standard prints now between 20-25C without issue.

With regard to your incident with the bag tearing, I believe you were sent a replacement bag and follow up email. If that is not the case, you have our apologies. We are sorry for your negative experience. If you would send us an email to info@atlas3dss.com with your account email and order number we will refund your initial purchase price. All the same, we have had no other reports of such incidents, despite shipping many thousands of bags since then.

With regard to calling our art pornographic, I can appreciate that it's not for everyone, but it is far more varied than just pinups. We have released a variety of different model bundles over the last 2 years and have migrated away from using coins to just providing bundles as direct downloads or via MMF.

Noté 5 sur 5 étoiles

Great service

I decided to try this resin after seeing feedback on Discord and the way Atlas people interacted with others on the OPR Discord server.

Very prompt delivery. The bonus stl files and UV flashlight were great! Haven't had a chance to try the resin yet.

29 août 2023
Noté 4 sur 5 étoiles

Pretty good

Package was damaged in transit, as soon as Atlas found out they sent a replacement.

12 juin 2023
Noté 2 sur 5 étoiles

Coins and variety

So first is the coin. I get it, you collect money up front for credits to be used later. Unused credits mean unused money in your pocket. Maybe this is to not deal with exchange rates, but it feels scammy. I’m not saying it’s a scam! I’m saying it’s the same feeling when using the system. I never purchased anything before (didn’t even browse much) because I immediately recognized the inevitability of my money not being used 100% (having one or more coins left over). Disney doesn’t even do Disney Bucks anymore, a small group of modelers shouldn’t either. I took advantage of a free offer, and that’s likely where my experience with purchasing from Atlas ends.

Next is selection. The art is very nice, but you’re missing striking a chord in me. It’s not a criticism, I’m only pointing out that the variety could use some expansion. I’m into fantasy but more masculine themes. I found it difficult to find something I really wanted to paint.

EDIT: I never implied you were robbing people or intended to. Converting money to a symbolic representation and using that representation to purchase simply means people will be left with your coins, which leaves their money on the table. It’s a result of such systems, simple as that.

Also a note to future readers, I didn’t ask for a refund or any compensation. This review is one of dissatisfied using the site and browsing goods. Buy as much as you want from these guys, I’m not suggesting you do otherwise.

22 décembre 2022
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Réponse : atlas3dss.com

Thank you for your feedback. I am sorry you missed the point of our coin system, which is not as you say to capture your lost money but rather a way for us to easily pair models with resin, i will have to work better at visually communicating that. We have gone out of our way to make sure ppl are in point of fact not left with hanging coins.

Additionally, if you had taken a chance to look into us, you would have found we have an option for those who wish to pay straight cash, we have a My Mini factory store, like the rest of the market. The implication that we are attempting to rob ppl is offensive, but I'm sure you didn't mean it that way, your just letting us know your preferences right?

I am sorry that your free coins left you unsatisfied and that you find our art not to your liking, i will endeavor to ensure we remove you from our mailing lists so you aren't bothered by our art again.

Thank you again for taking the time to leave a review - I'd offer to refund you, but you haven't even payed us anything.

Noté 5 sur 5 étoiles

estimated ship times? not really a problem

I am unable to find, anywhere, even an estimated window for delivery of my order. Is a little frustrating. However, after a quick chat with a rep (email response in just a few hours!! AMAZING!) and was informed that shipping was done through amazon and was provided the information. Top marks to everyone who made my order happen! If their was a notice about shipping fulfillment, I did not see it, Perhaps consider making that more prominent on the seller page?

18 décembre 2022
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Réponse : atlas3dss.com

I am sorry you are frustrated - i responded to your email within 10 minutes of receiving it with your tracking information - amazon also emailed you when they received the order to shop your package. I am sorry for any confusion or difficulty.

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