Kerrin was an absolute star. He gave me great advice on my purchase and the advantages of the different types of plug and the relevant lengths of cable. Faultless service and Kerrin was friendly and... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent service from Audio T. Jon Abson set up and demo'd all the components for my hifi requests. Timely arrival of all the ordered units and lots of useful advise on set up etc. I will highly reco... Voir plus
Absolutely top tier service, staff and offer. Max AudioT Bristol arranged a home session for sevral audiophile DACs and preamps. Several days, delivered for free, no pressure on returning. This alone... Voir plus
L'entreprise a répondu
Nick from Audio T Southampton once again dealt with the delivery and installation of my new upgrade, and once again did a fantastic job. It's the second time recently he has travelled over to the Isle... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin Hi-Fi
- aussi dans
- Consultant en audiovisuel
- Fournisseur de matériel audiovisuel
- Installation de home cinéma
- Magasin de matériel Hi-Fi
- Service de réparation d'équipement audiovisuel
À propos de Audio T
Écrit par l'entreprise
Audio T - The UK's Oldest Independent Specialist Hi-Fi Retailer - EST. 1966
Audio T is the UK’s oldest independent specialist retailer of Hi-Fi and Home Cinema, with ten brick & mortar stores across England and Wales. Founded in 1966, we offer over 60 years' worth of experience and expertise. Run by four hands-on directors, and with our stores manned by passionate staff with a love of music and film, Audio T is the perfect Hi-Fi & Home Cinema shopping solution for enthusiasts looking for an honest and unbiased opinion.
Contact Us Store Locator
Clearance eClub Newsletter
Music at Home About Us
Be sure to follow us on social media -
Facebook Instagram Twitter
Audio T - Organisers of
The Bristol Hi-Fi Show
The UK's largest and longest running Hi-Fi & Home Cinema Trade Show.
Be sure to follow The Bristol Hi-Fi on social media -
Facebook Instagram Twitter
Our Price Promise
Best Kit. Best Prices
If you find a better price, be sure to contact us or visit your local store.
Coordonnées de contact
Royaume-Uni
- info@audio-t.co.uk
- audiot.co.uk
Join our eClub Newsletter and Save!
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First class turntable service.
Excellent experience with Audio T. All the team were very helpful and friendly.
Dave serviced my Rega record player and it is now absolutely singing. I really am impressed with just how good it sounds. I cannot recommend a turntable service highly enough.
25 août 2026
Réponse de Audio T
Hi Simon, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Manchester store. We'll be sure to pass on your thanks to Dave, Munir & Thomas. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Great store with very knowledgeable and…
Great store with very knowledgeable and helpful people.
1 septembre 2026
Réponse de Audio T
Hi Ian, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swindon store. We'll be sure to pass on your thanks to Andy & Jon. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Satisfaction guaranteed at Audio T, Cardiff
The team at Audio T, Cardiff, continue to satisfy with excellent service, superb customer relations, and impartial knowledge based on experience
I called in advance to check that the items were in stock and they were, so I didn't waste a journey. These are a useful addition to my system. To Audio T's credit, and my shame, they willingly cleaned some records which were unplayable after thirty years of dirt in the groove, which now sound clear and lovely. Great service, great value
19 août 2026
Réponse de Audio T
Hi Will, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cardiff store. We'll be sure to pass on your thanks to Nick, Kerrin & Matt. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
A poor experience
I have been using Audi T at Portsmouth since the 1980’s (when it was Jeffries). Between twenty and twenty-five years ago I built my Linn/ Naim system with Audio T. It was rarely a smooth process, but I stuck with my ‘local’ dealer.
My current main system is now starting to flag and I intended to buy new amps and speakers. I contacted Audio T at Portsmouth to book an audition of three pre/power amp combinations plus speakers. I booked a week in advance and I was advised that the speakers were in, but the amplifiers would need to be transferred from other branches. Fair enough, there was enough time.
Yesterday, I travelled over from the Isle of Wight. On a map this looks straight forward, but for various reasons, this journey is trickier and more expensive than it should be.
On arrival at Southsea, I contacted the shop to let them know I was running a little late. The person I spoke to seemed surprised. I had to clarify what I wanted to listen to, only to be informed that the amplifiers were still at other shops.
I turned around and went home.
Clearly Audio T are doing so well that they can afford to throw away this potential custom. I will not be going back.
Originally a one star review. Brilliant response from Kevin at Audio T. Thanks very much.
2 septembre 2026
Avis spontané
Réponse de Audio T
Hi Graham, Thank you for taking the time to leave this review. We are genuinely sorry.
After supporting Audio T Portsmouth for around four decades, you deserved far better than travelling from the Isle of Wight for a demonstration, only to discover that the equipment you expected to hear was not available. Whatever the misunderstanding surrounding the booking, we should have confirmed exactly what was ready before you began your journey. We didn’t, and we let you down.
We have taken this extremely seriously and escalated the matter to Director level. If you would be willing, please contact Kevin Starkie directly at kevin.starkie@audio-t.co.uk. He would appreciate the opportunity to speak with you, understand the situation fully and see what we can do to put things right.
An apology cannot give you back the time or cost of the wasted journey, but please accept our sincere apologies for how this was handled.
Brad Tyler
Head of Marketing - Audio T
brad.tyler@audio-t.co.uk
Great guys working there
Great guys working there. Very helpful and did a excellent fixing my vintage record player
26 août 2026
Réponse de Audio T
Hi Daniel, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Southampton store. We'll be sure to pass on your thanks to Wayne, Nick & Alan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
good impartial advice on the product…
good impartial advice on the product from long serving Audio T staff
1 août 2026
Réponse de Audio T
Hi Michael, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cardiff store. We'll be sure to pass on your thanks to Nick, Kerrin & Matt. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Staff are always very helpful and…
Staff are always very helpful and knowledgeable with a great range of products. Always use them for hi fi products
28 août 2026
Réponse de Audio T
Hi Cliff, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Brighton store. We'll be sure to pass on your thanks to Jake, Louis, James & Kevin. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Fantastic service as usual from Audio…
Fantastic service as usual from Audio T. I bought my first serious hifi from Maggie Oakman at the Enfield Audio T shop in about 1997.
25 août 2026
Réponse de Audio T
Hi Steve, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our online store. We'll be sure to pass on your thanks to the team. Please don’t hesitate to get in touch if there’s anything else we can do to help in the future. All the best – Audio T
I Went in there a few weeks ago for a…
I Went in to the Brighton store a few weeks ago for a bit of advice and help on buying a new system, but one of the guys was so rude and beyond patronising to me.
It honestly felt like the old “woofers and tweeters” sketch from not the nine o’clock news show.
Left the shop and spent £17 k with someone that was pleasant and wanted the business .
Truly the worst experience I’ve had in a shop for years.
20 juin 2026
Avis spontané
Réponse de Audio T
Hi Simon,
Thank you for taking the time to leave a review. I’m genuinely sorry that your experience at our Brighton store left you feeling this way. Nobody visiting an Audio T store should be spoken to rudely, made to feel patronised or leave believing that we weren’t interested in their business.
The “woofers and tweeters” sketch from Not the Nine O’Clock News may have been funny when it first aired in 1980, but the attitude it portrayed is precisely the stereotype we work incredibly hard to dispel.
There is no single “correct” order in which somebody must build a Hi-Fi system. Our job is to listen to what the customer wants, discuss the available options respectfully and help them find the right system for them. Advice should never be delivered in a way that dismisses somebody’s views or makes them feel unwelcome.
We have now investigated your experience with the Brighton team, and I can assure you that your feedback has been taken seriously. Nobody enjoys having to complain, but it is vital that customers tell us when we have fallen short so that we can address it and improve.
We completely understand that we lost your business on this occasion and that an apology cannot undo what happened. However, if there is ever anything we can do to rectify the situation in the future, please don’t hesitate to contact me directly at marketing@audio-t.co.uk or speak with the Brighton store manager.
All the best,
Brad Tyler
Head of Marketing, Audio T
Very knowledgable about audio…
Very knowledgable about audio equipment,very good service and delivery. Excellent service.
28 août 2026
Réponse de Audio T
Hi Mark, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Southampton store. We'll be sure to pass on your thanks to Wayne, Nick & Alan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Take the guesswork out of the equation
Great experience once again. If you spend a little time with Jon and the team and explain your requirements, what you want to achieve, the environment your gear will live in and budget, they will help you make the right choice. If you’re not quite sure of what you want or what can be achieved with your space and budget, they will show you the art of the possible. Their decades of experience is invaluable to me.
29 août 2026
Réponse de Audio T
Hi There, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cheltenham store. We'll be sure to pass on your thanks to Jon, Farid & Andy. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Always helpful and knowledgeable.
Always helpful and knowledgeable.
Much prefer the human experience of the shop over the internet
29 août 2026
Réponse de Audio T
Hi Roger, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cardiff store. We'll be sure to pass on your thanks to Nick, Kerrin & Matt. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Service provided by the staff has been…
Service provided by the staff has been excellent.
They are very knowledgeable & show a willingness to go above and beyond to help.
I’ve enjoyed the opportunity to demo products before deciding on purchase, which is always the best way.
I’m so glad that Audio T Swansea are within travelling distance as it’s important to hear the products myself before making a purchase.
Big thanks to Nic, Andrew & Adrian for all your help.
28 août 2026
Réponse de Audio T
Hi Gethin, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Great staff service but out of their own pockets
It was a Click and Collect of a Zazen Isolation Platform from the Brighton Store. It al went smoothly and the staff were very helpful, even taking my purchase to my car for me. The website says that Audio-T will pay the parking of customers to the Brighton Store. When I asked, the staff gave me the cost of the parking from their jar of coins for their coffee. I felt embarrassed about this. Audio-T should have a method of deducting the cost of parking from the customer bill, not out of the staffs' pockets! This why I dropped a start from this review.
24 juillet 2026
Réponse de Audio T
Hi John, Thank you for taking the time to leave us a review. I’m pleased to hear that your Click & Collect went smoothly and that the Brighton team were helpful.
You’re absolutely right about the parking, though. We do have a proper system in place whereby the cost should be deducted from the total of the sale. We’ve had some staff changes in Brighton recently and, unfortunately, it appears that this information hadn’t been passed on to everyone.
I completely understand why being given the money from the team’s coffee jar made you feel uncomfortable, and I’m very sorry. That certainly shouldn’t have happened. We’ve now spoken to the team in Brighton and reminded staff across all our stores of the correct procedure, so this doesn’t happen again. And, just to reassure you, we have reimbursed the coffee jar, so the tea and coffee are still flowing in Brighton!
Thank you for bringing it to our attention. If you would like to discuss the matter further, please feel free to contact me directly by email at brad.tyler@audio-t.co.uk
We very much hope that your next visit to Audio T Brighton will be a five-star one.
Brad Tyler
Head of Marketing - Audio T
First class!
Brilliant staff, great listening room and able to test out loads of combinations. I have bought all my audio equipment from Audio T Manchester over the past 10 years and can’t rate them high enough. Special shout out for the amazing (and patient) Munir!!
27 août 2026
Réponse de Audio T
Hi Phil, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Manchester store. We'll be sure to pass on your thanks to Dave, Munir & Thomas. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Ordered online a rega belt picked it up…
Ordered online a rega belt picked it up with in 2 days at Southampton branch very good service
27 août 2026
Réponse de Audio T
Hi David, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Southampton store. We'll be sure to pass on your thanks to Wayne, Nick & Alan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Andy T audio t swindon
27 août 2026
Réponse de Audio T
Hi Mike, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swindon store. We'll be sure to pass on your thanks to Andy & Jon. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Great service at this store.…
Always have good service from the Cardiff store. Very helpful staff. Was able ti get a deal that suited me with part exchange and discount. Arranged by Matt who is very helpful.
27 août 2026
Réponse de Audio T
Hi David, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cardiff store. We'll be sure to pass on your thanks to Nick, Kerrin & Matt. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Réponse de Audio T
Hi Anthony, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our online store. We'll be sure to pass on your thanks to the team. Please don’t hesitate to get in touch if there’s anything else we can do to help in the future. All the best – Audio T
Top marks for all your HiFi needs
They kept their price match promise on a product I bought. Fitted + delivered to my door free of charge! Can't get better service than that! Very knowledgeable people on hi end hifi equipment. Will definitely be using them again. Well done Audio T
21 août 2026
Réponse de Audio T
Hi Keith, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Bristol store. We'll be sure to pass on your thanks to Max, Justin & Paul. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.