Auglio Avis 15

1 Their customer service by CCO is poor & now able to understand core issue with very poor attitude & communication!
2 CCO declined to keep the commitment made in writing with several excuses in several emails on record. Like they stop providing asset files "SEVERAL YEARS AGO" , whereas committed us in 2021 & another one if we requested an product to be integrated previously (which we requested and paid in 2022) they will do it, after providing them proof they declined to do so.
POOR ACCOUNTING
3 Number were not matching with our published products every time we went through audit and their accounting system is very poor.
4 Products published will have Try-On disappeared, they will ask you do whole process again & again, we have done it 2 times. Means be prepare if you have more SKU then dedicate a person for auditing every 3 to 6 month and then provide them proofs.
POOR MANAGEMENT
5 Their staff keep changing every 6 month we had been dealing with new manager with going through the whole process again and again. - Frustrating
POOR RESPONSE
6 We agreed to certain price now they disagree for integration. (now we are okay with that as our staff agreed to do in my office but do need technical details which they are not providing)
7 Also they agreed to certain plan when they started this app & now they are looking for customer to pay current price without any prior updates.
6 We were told an dedicated manager will be there to account to manage and provide service
A. Manager will keep changing
B Product wont be integrated
C If you raise a question they will disagree to same and now new is they can dedicate and manager was Surprise to me personally.

I had my staff dedicated to this for 1 month in 2021 end and then we went through whole process, then same we went through in 2022 and same we provided them the proof. This time I am spending time myself and doing it already spent 5 days in a row and now counting as switching to another plugin will need time.

If you are dealing with them make sure you have everything in writing & accounting is in perfection with them.

On top of previous review, recently app was not working and they have no curtsy to respond. They walked us through the integration of product, we published the product and Try-on products are not visible.
And when we raised concerns and reached customer support they end up deleting this app from our store, leaving us with losses for more than $10,000 which is reported to Shopify legal team and also to our law firm to serve them notice

We Started using this app in 2021, and with some glitches in the beginning was okay as we were also learning and they were also improving, But when we decided to have more products we negotiated our price with them so we can get integration from them to save our time & can invest in something else, also we were committed that those files will be provided to us.
POOR ATTITUDE & SERVICE

1 Their customer service by CCO is poor & now able to understand core issue with very poor attitude & communication!
2 CCO declined to keep the commitment made in writing with several excuses in several emails on record. Like they stop providing asset files "SEVERAL YEARS AGO" , whereas committed us in 2021 & another one if we requested an product to be integrated previously (which we requested and paid in 2022) they will do it, after providing them proof they declined to do so.
POOR ACCOUNTING
3 Number were not matching with our published products every time we went through audit and their accounting system is very poor.
4 Products published will have Try-On disappeared, they will ask you do whole process again & again, we have done it 2 times. Means be prepare if you have more SKU then dedicate a person for auditing every 3 to 6 month and then provide them proofs.
POOR MANAGEMENT
5 Their staff keep changing every 6 month we had been dealing with new manager with going through the whole process again and again. - Frustrating
POOR RESPONSE
6 We agreed to certain price now they disagree for integration. (now we are okay with that as our staff agreed to do in my office but do need technical details which they are not providing)
7 Also they agreed to certain plan when they started this app & now they are looking for customer to pay current price without any prior updates.
6 We were told an dedicated manager will be there to account to manage and provide service
A. Manager will keep changing
B Product wont be integrated
C If you raise a question they will disagree to same and now new is they can dedicate and manager was Surprise to me personally.

I had my staff dedicated to this for 1 month in 2021 end and then we went through whole process, then same we went through in 2022 and same we provided them the proof. This time I am spending time myself and doing it already spent 5 days in a row and now counting as switching to another plugin will need time.

If you are dealing with them make sure you have everything in writing & accounting is in perfection with them.

On top of previous review, recently app was not working and they have no curtsy to respond. They walked us through the integration of product, we published the product and Try-on products are not visible.
And when we raised concerns and reached customer support they end up deleting this app from our store, leaving us with losses for more than $10,000 which is reported to Shopify legal team and also to our law firm to serve them notice

We Started using this app in 2021, and with some glitches in the beginning was okay as we were also learning and they were also improving, But when we decided to have more products we negotiated our price with them so we can get integration from them to save our time & can invest in something else, also we were committed that those files will be provided to us.
POOR ATTITUDE & SERVICE
EVIDENCE CAN BE PROVIDED AS SCREENSHOTS

Auglio provides an incredibly high-quality and accurate VTO experience for our range of eyewear. Searching for a suitable partner for our business was not an easy task, and we interviewed a lot of other competitors for the job. We ultimately determined Auglio provides a best-in-cass product at a fair rate and they were able to tackle the virtualization process for us, which was a key determining factor. The on-boarding process was quick and they integrated seamlessly with our site. Our products look great in the branded environment Auglio has setup for us and the tool has provided great value to our customers and to our business. Their client service is top-notch and they respond quickly to all of our needs. Highest recommendations for this partner.

The auglio team was amazing to work with and their innovation was just what we wanted for our brand. Excellent product and excellent service.

Great experience with implementing a virtual try on software on our e commerce website. The Auglio team listened and implemented our feedback correctly and was always responsive! Their team is great to work with and will use them again for future AR projects!

Very happy with the results!
Using Auglio's AI-powered PD Measurement tool on our e-commerce website increased conversion rates and sales and helped our customers build trust.
Would definitely recommend.

It was a pretty easy process for us. Once we talked via video call, they presented the integration plan to us. Everything after that flowed while we shared necessary information. They are not just a standard button on your store, Auglio will be what your store needs to be. At the moment we use the basic version of his 3D AR Try On, and it still looks spectacular. We are satisfied with the technical support and the promptness with which they address issues. Thank you!

Auglio is one the best virtual try-on companies! My company has really been pleased to work with Sam and his team to execute the vision for our website. They are responsive and receptive when it comes to your needs. If you want to take try on products to the next level Auglio is your company! Trust me, you won’t be disappointed!

After a first experience with another solution and trying several platforms, I chose Auglio and it was definitely the best decision. Not only because they are more affordable than the competitors but because the result is amazing, as good as with an expensive solution. It’s very fast and easy
to import eyeglasses, they did personalize the tryon to fit my website and such a friendly customer service.

The best bit is at the end. The technology these guys use is streets ahead of any other try-on services we have tried. The onboarding was excellent. Quick. Accurate and slick.

The human touch of having someone to talk to with any questions is first class. Every single request and question is promptly answered.

We’ve thrown them some curly customisation requests and they have delivered every time.

The whole experience is wrapped up in a personal dashboard where we can control and view everything.

Now the best bit. Our customers have taken the time to write to us saying how brilliant they thought the try-on experience was on our website. 10/10.

I recently had the opportunity to integrate Auglio's virtual Try On service into my ecommerce platform, specifically for the jewelry segment, and I must say, the experience has been nothing short of exceptional. One of the standout features of Auglio is their impeccable customer support. Not only was I personally contacted by their team, but any issue I encountered was addressed promptly and efficiently, ensuring minimal disruption to my business operations. Furthermore, their attention to detail was evident when they regenerated my low-resolution images, enhancing the overall presentation of my products. This level of service is rare and has significantly contributed to a seamless integration process. I have not encountered any negatives with Auglio's service, making it a valuable asset to my ecommerce offering. I highly recommend Auglio to any retailer looking to provide their customers with a unique and interactive shopping experience

I just wanted to take a moment to express my heartfelt gratitude for the exceptional service and professionalism that Auglio, your company, has shown me. From the very first time I reached out to inquire about digitizing my product, I have been consistently amazed by the expertise and attention to detail displayed by Auglio team.

I feel incredibly fortunate to have the opportunity to work with Auglio and I am excited to continue our partnership in the future.

As the product owner of our company, I have endeavored to bring greater experience and convenience to our customers when purchasing cosmetic products. After discovering Auglio and their amazing tool, which allows our customers to try out products directly through the camera on their mobile devices or PCs, I was thrilled. This feature has become a huge hit among our customers, and we have received excellent feedback.

I would like to thank Auglio for their professional and human approach. The integration of their service into our platform was quick and seamless.

I definitely recommend Auglio!

You can trust Auglio!

We searched high and low for a company to help us with Virtual Try-On, but we kept striking out. Either the company was too expensive (we release 80 new variants a month) or the quality was awful, or they didn't accurately represent the size of the frames on the user's face.
When I first met with Lenka from Auglio on a video conference, it was a breath of fresh air! She asked great questions about what I needed and was able to show me how we could achieve our goals.

As a company operating in the U.S., we can be weary of companies from outside the states. It took us a little while, but after every interaction with Lenka and her team, we knew this was the right move for us.
Thank you, Lenka and the entire team at Auglio for creating and operating such an amazing tool for businesses trying to bridge the gap between in-store and online shopping! Everyone prefers to try-on glasses before making a purchase - and now they can online

Super smooth experience and huge support from their developers. Would recommend this try on tool to anyone trying to integrate it to their system