aura-print.comAvis 

AVOID. Unclear ordering. Poor service.

We attempted to order 50 invitations consisting of 5 separate designs. The ordering system was not clear in how quantity would be applied across multiple designs, as we entered 50 copies alongside 5 designs.

Based on the wording shown at the point of purchase, we understood the quantity selected to refer to the number of complete sets (i.e. each set made up of the 5 designs). This is a reasonable interpretation given the language used and the context of ordering a coordinated invitation suite. If you were to take a screenshot of the website, ask it how you should order, it tells you to do it like this.

After receiving the order, it became apparent that the company interprets the system differently, with the total quantity being split across all uploaded designs. We had only received 10 invites. This is not clearly or explicitly stated at the point of order in a way that removes ambiguity.

We raised this immediately and explained our interpretation. Despite this, the company maintained that the system was “clear”, while also acknowledging an alternative interpretation exists. That in itself demonstrates the issue: the wording is not unambiguous.

I offered to pay the additional £30 (difference between 50 and 250 copies. But the company insisted we must order the full amount at a cost of £68, later revised down to £49 + VAT + shipping (which comes to same cost as their initial offer)

The company also stated they would “respond with the facts” if a review was left. This review reflects our experience and is supported by full written correspondence.

The core issue is that the ordering interface is not sufficiently explicit about how quantities are allocated across multiple designs, and that lack of clarity directly led to a mismatch between what was reasonably expected and what was supplied. If it was clear at the time of ordering, we would have ordered correctly!

What is made even worse, is that even if they were correct on wording, we received:
7 copies of page 1
12 copies of page 2
11 copies of page 3
13 copies of page 4
12 copies of page 5.

This means we have wasted £40 on wedding invitations.

I have used Aura twice for my sister’s ‘save the date’s and day/evening invites. I can not put into words how helpful Nicola was with the wedding invites! I struggled to put exactly into words what I wanted and she made sure they came out perfectly (even when I needed help understanding how to send properly) and they did! Her customer service and patience was supreme and the bride was elated!
For the second round Stefania handled the day and evening wedding invitations recently and even matched the colour to the originals she was amazing too! I honestly again can’t help but say how helpful it is having a professional and friendly service, very communicative every step of the way and so helpful on the phone. In a beautifully stressful time like weddings, having the most lovely staff (and beautiful silky metallic stationery!) is just what you need!
Thank you again Nicola & Stefanie (and the staff who answered my calls too!) for all your expertise and hard work, and for making the most perfect wedding invites (and super speedy times too!)

Aura Print is FANTASTIC!! I've come back to them over 10 times and have also tried other places to print custom playing and tarot cards, and NO ONE has their level of high quality, customer care, patience, and swiftness. 10/10 enterprise and will definitely continue to come back, as I have for over a year for different projects!

I've been using Aura Print for a few years now and I always love the quality of the prints. I also really enjoy that things are easily customizable - which is always a huge plus!!

I don't write reviews!

But the service and quality is outstanding. It's about time we had a company that actually did their job and gave nothing less than 100% customer service.

AURA-PRINT are one of these rare companies that do.

Well done guys

Super easy to use website for ordering business cards! If you have any questions - the team are always on hand to help.....

Amazing quality, great customer service, quick turnaround times, and fast shipping. Couldn't ask for more! Highly recommended!

I have been using Aura Print for years and it's about time I left them the review they deserve.

They have been absolutely wonderful from the get-go, and are always very helpful and communicative with every project. I've made A4 & A5 art prints in a whole range of foil colours, business cards, packaging for products, custom cut paper bookmarks, and also ordered normal prints & bookmarks with no special effects. The rare time anything went wrong (we are talking once or twice in well over 50 orders I've made over the years), they were gracious and helpful and we worked together to fix any issues.

Their website & instant quote system is very easy to use and very useful for figuring out what I can order quickly. Their team in every single department is friendly & open to answering questions, no matter how silly they may have sounded to me!

I truly can't recommend them enough, any time someone asks where I got my products made I proudly tell them Aura Print. I will continue to use them for a long time to come, and already have more orders planned for the coming weeks.

Been using AuraPrint for almost 2 years and their foils can't be beat. Pricing is a bit on the higher end of foil prints, however I have never had an issue; you're paying for quality and service.

I've been getting foiled art prints made by Aura Print for about a year now, and every time they have been amazing. I changed to them after I kept having difficulties with another company and products kept arriving damaged, but from the printing to the packaging to the customer care, I can tell that Aura really care.

The print quality has always been incredible and crisp. The foil has always been brilliant. They always warn that they have upto 1mm in movement for printing, but honestly, I've always felt they have come out perfect. Every email and proof they send they go into exceptional detail on what to expect, what to look out for and any changes that may need to be made to increase quality, which I am grateful for. Finally the packaging is well cared for, the wrapping is so nicely done, it's like opening a present which I get so excited about and they take the proper precautions to make sure that the prints get to me safely and protected.

There has only been once where I had a delay in the shipping, but that was because they noticed an issue on their end and wanted to make sure that I got the best, and I would rather a delayed shipment because they only want to give you the best, than a rushed job where the products aren't up to a high standard. They even put extra prints in the order.

They've always been professional, friendly and patient with every order and question and demand that I have had.

I don't see myself going anywhere else for my prints. 🥰

Great quality every time with Aura-Print.com. A huge range of papers and custom printing options, such as foiling. The staff are lovely, friendly, knowledgeable and helpful. I can't recommend them enough.

We set out to make The Ultimate Bookmark - a special, limited edition, deluxe keepsake that showed our appreciation for our customers.

We had high expectations and we knew it wouldnt be cheap, but if we could just find the right print shop, we knew it was possible.

Aura Print met or exceeded every one of our high expectations - from helping us refine and improve our design to accurate and timely proofing to a finished product, beautifully shipped, that simply blows us away!

We can't quit handling and admiring our gorgeous Aura Print bookmarks and are thrilled to present them to our appreciative (and impressed) customers.

As a designer of customized stationary, Aura Print is making me look like a genius and I'm now thinking of out NEXT special project, utilizing Aura Print's unique capabilities.

What else can I say? To see the actual bookmark, please visit my web page or facebook @ Vaughn Warren

Thanks Aura Print - we look forward to our next project together.

I really appreciate the range of products and paper finishes that Aura Print offers. Their platform makes it easy to explore options, understand capabilities, and get a price quote instantly—without having to submit a form and wait for a response. The print quality has been consistently excellent, and their team has been proactive about catching potential issues with my files or print results. When something comes up, they reach out directly and collaborate with me to resolve it before shipment. 10/10 would recommend!

An absolutely first rate experience every step of the way. I wanted a specialist printer for 78 card oracle deck, but in a small business card size. Aura print have more flexibility than any other printer I found. Also, I'm not the easiest of customers, because this is the first order I've made of a card deck and I don't really know my way around paper types, finishes etc. The team could not have been more helpful as I worked my way through options. The sample pack I ordered to help me decide arrived very promptly. I had a couple of amendments I needed to make before the artwork was approved, all this was done with minimum hassle, and lots of reassurance that I could make any changes I wanted until I was sure. I dealt with three different members of the team at different stages, by phone, email, chat; all exceptionally helpful. Can't recommend highly enough.

We’ve had a fantastic experience working with Aura Print as our trusted MooMuu print partner. From the very beginning, their professionalism, attention to detail, and commitment to quality have stood out.

Every project we’ve collaborated on has been handled with care and precision, consistently delivering excellent print results that meet our standards. Their team is responsive, reliable, and always willing to go the extra mile to ensure deadlines are met without compromising on quality.

What really sets Aura Print apart is their ability to understand our requirements and translate them into beautifully finished products. It gives us complete confidence knowing our printing needs are in capable hands.

We highly value this partnership and look forward to continuing to work together on many more successful projects.

5 stars all the way. Aura Print has been an absolute pleasure to work with from start to finish. Their customer service has been professional, helpful, and easy to communicate with, and the quality of their work is truly top notch. I’m very impressed with the final product and the overall experience. Highly recommend!

We really like the products and service from Aura print. The turn around is pretty quick and the final product is always exactly what we ordered. The only place we'll order our menus from!

I had a very specific project in mind and have heard such great things about Aura Print's quality. I was absolutely impressed by the design they brought to life for me and at such an affordable price. I will 100% be using their services again!!!

We’ve been using Aura Print for months now and consistently order around 4,000 flyers per week. At this point, we’ve spent thousands with them, so this isn’t a one-off experience.

Print quality is extremely consistent. Every batch arrives exactly how we expect it, with no variation or issues. That reliability matters when you’re running ongoing campaigns and can’t afford inconsistencies.

Customer support is also strong. Responses are quick, clear, and actually helpful, which is rare. When you’re ordering at volume, that level of responsiveness makes a real difference.

Overall, the experience has been straightforward and dependable from day one. No friction, no surprises, just solid execution.

The only improvement I’d suggest is more flexibility with quantities. Right now you’re locked into set order sizes like 4,000, 5,000, or 10,000. Ideally, we’d be ordering around 8,000 per week, but the current system forces either under-ordering or jumping to a higher bracket, which increases cost per flyer in practice. Understandable if it’s a system limitation, but it would add a lot of value.

Aside from that, no complaints. Reliable supplier, high quality output, and strong support.

Great service, local but national dispatch just as fast.

Great quality and range, can't fault Aura!