Aura Straya Avis 

I sent the product back to China but I am still waiting for my refund but they keep giving me excuses so I have reported this company to the ACCC and they are investigating into the Company so I am waiting to hear back so I hope this help with who ever purchase from this company

like others if I could give this a minus rating I would - they are very deceitful and provide the same comments when you reach out to them, Australia Post were no help either when I paid for Extras Cover to ensure delivery only to be informed that I need to pay another fee at the Boarder??? which was never mentioned when sending by Australia Post or the Company. I have wasted time and money on items that were so below average you'd want to throw them, but I stupidly fell for the send it back to get a refund line.....DON'T BUY FROM THEM!!!!

If I could give minus stars I would!
Same as everyone else - apart from the obviously fake paid for reviews...
Fake poor quality cheap smelly nasty plastic shoes arrived 6+ weeks after purchasing in plastic bags - marketed as orthopedic - clearly scamming rip offs.
I am reporting this company to every possible agency & government organization I can! We have rights as consumers to receive products that are as advertised.
I stupidly spent almost $400 thinking I was getting a bargain on orthopedic shoes from Melbourne... only to be scammed with a fake Chinese company selling rip-offs telling me I need to pay for postage back! Not happening!!!
I will not be letting this go!

Obviously robot generated emails.....I requested an exchange on a shirt I bought....could not even get the buttons done up in a XL....they emailed me and said it would be $20 to return....they kept sending me the same email requesting the same information.....in the end I gave up ! Have not heard from them since after I said I was disgusted in their customer service.

SCAM SCAM SCAM - DO NOT BUY FROM!!!!!

DO NOT BUY. I bought “Australian made orthopaedic sandals” from Aura Straya. The sandals fell apart as soon as I wore them. Cheap nasty poorly made imported trash products. It’s their policy to make you pay to return faulty items.

Do not buy from this company, they sent the incorrect dresses and will not give a refund unless I pay to return them overseas, they are not Australian based.

1. I had to chase my order because after four weeks it still hadn’t arrived. After i emailed it took about four days. I suspect they possibly ordered the goods until I queried.
2. I ordered a top and two pairs Leather Orthotic Sandals, not leather, not orthotic, quality was well below description and my expectation. I honestly wouldn’t have paid $5 for either pair let alone the $59 I did pay.
3. The top was average quality, just poorly sized (I did use their sizing reference). So I emailed sayjng the shoes & top didn’t fit and I would like a refund. They said you have to send it back and then they’ll check it. It was going to cost approximately $30 to do this and I was already out $180 from this purchase. then they said I could have a 70% store credit and would send a code.
The code was for 70% off not store credit , I queried this and they have stopped replying since then.

I have decided to try to find out how to shut them down.

Crap shoes. 2 straps broke ..just after there month return policy
Do not buy

Don't do it!
The product definitely does not match the description and photos. Poor quality, and delivery took weeks.
Very disappointing experience, don't make the same mistake I did!

I recently purchased a summer dress and sandals from Aura Straya, and I couldn’t be happier with my experience. The quality of the products exceeded my expectations – the dress was beautifully made and fit perfectly, and the sandals were both stylish and comfortable.

The customer service team was also incredibly responsive and friendly when I had a question about sizing. It’s rare to find such a reliable store these days, and I’ll definitely be shopping here again. Highly recommend!

Rating: ★★★★★

Same rubbish as others have noted. Handbag looks like a giant pencil case. Garbage. And they refuse to refund. 0 stars.

If I could give 0 I would !!
I ordered 2 bags from this company & I spent $120.00 all up . When I tell you you get what you pay for .. I got LESS . The bags are clearly vinal & inside is like a paper underwear material & all the fittings on it are so cheap .. I’m sure I could have done better & cheaper at Temu I also had to wait 4 weeks for them . When they arrived I had already insisted that I want a refund & under no circumstances would they . I had to pay shipping cost back to China . PEOPLE BE WARNED !!

I never usually fall for scams but I with aura straya I did! After waiting a month for my order to arrive, two pairs of dodgy, cheap, nasty plastic shoes arrived squashed in a plastic bag from China. Terrible quality, sizing too small and nothing orthopaedic about them! Hard as rocks, uncomfortable, zero arch support. Do not fall for their marketing! Scam!!

Quality is terrible and items are not as advertised. I bought a pair of sandals which arrived in a completely different size to international standards and are probably worth $5 vs the $50 that I paid. Staff have been helpful and responsive so far which is the only good thing. Definitely a scam website.

DODGY!!! DO NOT BUY ANYTHING!!
Misleading website. Not Australian quality or based in Melbourne. I’ve been completely ripped off. The leather bag is not leather and the shoes are not orthopaedic. Quality is nasty. You can’t return unless you pay to return to warehouse in China. I was offered 70% store credit or partial refund that still hasn’t happened. Absolutely disgusted. Shipping took more than a month too.

I purchased a pair of “orthopedic” sandals from Aura Straya, based on the pictures on their website and their returns policy that said that refunds are possible within 30 days. I faced a number of issues:
1. The sandals took weeks to arrive.
2. The sandals were not packed in a box but in a plastic bag so the sandals arrived bent out of shape.
3. The sandals are very poorly made. The straps across the toes are at varying lengths so they do not fall smoothly. There is no was I can wear them
4. There is nothing orthopaedic about the sandals.
5. The website claimed they were based in Melbourne, but the products arrived from overseas. This only became evident when I tried to return the sandals and was informed that I would need to send them back to an overseas warehouse at my own expense for a refund after they have inspected the product. Why would I spend additional money on this and risk not getting my refund.

I recently purchased a pair of orthopedic sandals and orthopedic sneakers from Aura Straya, drawn in by their claims of comfort and support. Unfortunately, the experience was frustrating and disappointing.

First, the sizing was completely off. Despite ordering size 41 / AU10—my usual size range of 9 to 10—both pairs were a full size too small. To make matters worse, the shoes did not provide any of the advertised orthopedic support.

Adding to the frustration, the business’s website claimed they were based in Melbourne, but the products arrived from overseas. This only became evident when I tried to return them and was informed that I would need to send them back to an overseas warehouse at my own expense for a 100% refund. Alternatively, I could choose:

70% store credit and keep the shoes.
30% refund and keep the shoes.
These options feel restrictive and unfair, especially given that the issues were due to misleading advertising and incorrect sizing.

I regret this purchase and would caution others to double-check the legitimacy of claims before buying. A clearer return policy and transparency about their operations would go a long way in improving the customer experience.

Oh BTW, It seems one of the recent reviews left a 5-star rating but the accompanying feedback indicates dissatisfaction, suggesting they may have intended to click 1 star instead. This discrepancy is worth clarifying to ensure the rating accurately reflects the customer's experience.

Bought a pair of Savannah sandals and the strap broke after wearing 4 times. Tried to get onto aura-straya and could not reach them through their website. Claimed they were in Melbourne but clearly not. Tried to reach also through details on afterpay to no avail. Save your money. No customr service

Do not buy from this company!
Took weeks to send my order and only sent it after putting in a distube with Afterpay.
Finally received my order and it was such poor quality! (Came from overseas though their website stated they are in Melbourne)
To send items back you need to contact them via email and they never respond back, so now I’m stuck with something I can’t use and out $140.