Aura Retrofit Avis 

We were sent notification our engineer was on his way to us and he arrived within 15 minutes of that message. Alan was here for 30 minutes doing an annual boiler check. He was polite and well presented. He left no mess and was very tidy. We're happy to have Alan visit again.

Everything was top notch . This company absolutely excels in communication, explaining everything that will happen and let you know when people are on their way. The men that did the work also communicated well and explained things which put my mind at ease . Their after care package is also very good adding to ones piece of mind. I can not fault this company in any way and the day I came across this company I fell on my feet ! I have absolutely no hesitation in recommending this company to anyone, they stand head and shoulders above any company that I have dealt with recently.

Recently had Aura Gas service my mothers boiler.
Booked a date they arrived on the day after sending a trackable notification that they were on their way.
Polite and straight to the task and job done.

They did chase for review afterwards a few times which wasn't needed.However, great work and happy to use again.

Hassle free and efficient customer service. Installed new boiler during covid and have maintained it annually and it has saved me loads of money. Have recommended them to friends as they are reliable and trustworthy.

Quick, easy, efficient. Haven't had a problem with our boiler since Aura have been servicing it.

We had a generic letter arrive in late June/early July about our property being entitled to a Air Source Heat Pump installation. The letter stated it’s “fully funded by a Government Scheme ECO (Energy Company Obligation)” and underlined and in bold it also says ‘at zero cost to you’. It goes on; ‘Grants are allocated via the Government Home Upgrade Grant (HUG)’. Then in bold it also says ‘your address is guaranteed that it meets the criteria’.

So, we booked in for today (21/07/23) for Terry Brown to do the survey (a really nice guy). Before today I explained to a lady from Aura Heating on the phone a few weeks ago that we DO NOT HAVE ANY SPARE MONEY and can only have the installation done if it is fully funded. I also explained this to Terry, and when he left I also explained to a Aura Heating guy on the phone from Portsmouth.
The guy from Portsmouth phoned me back about an hour later to tell me that he spoke to a couple of his colleagues (so he obviously doesn’t know his job properly) and he found out that we do not qualify because of our salary. What a waste of time. We’re only entitled for a grant for £5000 towards the cost. We’d have to get a loan for thousands of pounds towards the rest of the costs. How many times do you need to tell these people that you cannot afford another loan because you already have loans AND a big mortgage? Are they just trying to make money from you? Are they time wasters? There’s no reviews anywhere on the internet about previous Air Source Heat Pump customers. Annoyed
I have just read your reply;
1. I told you about our income before the survey was arranged.
2. I told you that we cannot afford another loan to pay for anything towards the installation-also before the survey appointment was arranged.
3. I also told you that we have outstanding loans and we had additional borrowing when we remortgaged in 2021 and that we are still paying for the gas central heating installation that we had installed in 2018. But still you told us that it is fully funded.
4. You claim to have customer reviews on trustpilot.com. Yeah, right

First class service from initial survey to final install. very professional and well organised.

My boiler died and Aura Gas were able to sort me new boiler. I qualified for one of their grants where I got a heat pump and new combi boiler. The whole process from start to finish was 3 weeks which I thought was quite quick.

I would like to say a special thank you to Duane Gooding who was marvellous. He answered all my questions extremely quickly and I did ask loads! He took time and patience to explain clearly the process.

I am extremely happy with the heat pump and new boiler and I recommend Aura Gas to everyone I speak to about boilers.

Had a leaking radiator at the main joint. Called Aura and they sent someone out to repair it. Worked for a bit then started again so I recontacted them. Had another visit the following day which rectified the problem. Fast and efficient.

Trevor, our surveyor was very professional and knowledgable . thank you for a very honest explanation .

Mark was brilliant. Good communication, very efficient and tidy. The service went smoothly. I’m very impressed indeed. 5*

Our annual maintenance contract works well. We got a call reminding us the service was due. It was booked in promptly and communication was good. The engineer turned up on time, was clean and tidy, and then gone without any fuss.

I called them on Wednesday and spoke to a very helpful and knowledgeable chap who was able to help me with a Government grant with reference to a Heat Pump. On Friday Terry a very likable chap came around took measurements and had a chat. I am now waiting for a visit to arrange installation for a warmer winter. All a very pleasant and quick and easy experience.

The company was professional, and new exactly what they were doing, with only a very minor confusion that occurred during the early stages. The installation went very well and the system was very professional designed and the work carried out without any problems. The engineers were very good, and carried out the work in a very professional manner.

A good service of boiler efficiently done. We have had the boiler serviced several times now all with the same good standard of service.

The annual service of our two gas boilers was completed by a polite and efficient engineer. We have been using AURA GAS to service the boilers that they installed some 5 years ago, during which time we have never had problems. With this past experience we have no hesitation in recommending them.

Engineer came, went about his business, gave me an update and left.
Pretty much as expected really.

Aura gas fitted a new boiler for me. The fitting was done in a day, with little disruption. The person installing the boiler was professional, tidy and did a very good job. Smaller company than British Gas or EON but well worth you looking into using them instead off. Thank you Aura Gas,
Justine B

Friendly polite guy came to service my boiler, he arrived nice and early and although the boiler is in the loft and is a bit difficult to get up there at the moment he managed without complaining and did what he had to do. So thank- you Aura Gas.

The Engineer was punctual, courteous and gave good advice on the operation of the boiler.
A professional approach to the service visit.