Was able to have my issue resolved immediately. Cancelled my first order and was able to reorder what I truly wanted. Great customer service.
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Lisez les avis des autres
My wife ordered a bottle of some kind of oil to try. This company keeps charging us a monthly fee and keeps sending that junk. AuraNaturals doesn't even know how their order system works. If you order... Voir plus
L'entreprise a répondu
My experience has been a nightmare. Products have been sent that I haven’t ordered. I have asked for a subscription to be canceled. I’m still getting emails about orders that I did not place now I’m... Voir plus
L'entreprise a répondu
I didn’t order , I was only looking because it said 85 % discount. I never agreed on ordering. I think your business is abusive I refused your membership and you guys still sent me one more product.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
AuraNaturals is a wellness brand focused on helping people support their health, vitality, and everyday well-being through nature inspired solutions. The brand specializes in essential oils and related products designed to promote physical comfort, emotional balance, and overall self care at every stage of life. Rooted in the belief that nature offers powerful restorative benefits, AuraNaturals develops products using carefully selected botanical ingredients. The company emphasizes purity, quality standards, and sustainable sourcing practices to preserve the effectiveness of natural extracts while respecting the environment. With years of experience in aromatherapy and natural wellness, AuraNaturals aims to create products that support relaxation, skincare, energy, and holistic well-being. The brand also contributes a portion of its proceeds to initiatives focused on environmental care and social well-being, reflecting its broader commitment to responsible business practices. AuraNaturals continues to grow its community of customers interested in natural self care, combining traditional wellness inspiration with modern quality standards to deliver accessible, nature based solutions for everyday life.
Coordonnées de contact
2,5
Bas
43 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had emailed to cancel my order last…
I had emailed to cancel my order last month as was billed and shipped another order this month! Have requested a credit be issued back to me immediately.
30 mars 2026
Réponse de AuraNaturals
Hi Beth,
We appreciate you bringing this to our attention. Your case has been escalated to a dedicated agent who will review your case.
All return and refund requests are processed according to our policy, and our team is committed to resolving your case as efficiently as possible.
Kind regards,
Joselyn from AuraNaturals
not good at all
30 mars 2026
I never asked for a monthly order
I never asked for a monthly order. You have sent me 3 deliveries I did not authorize. My credit card company has credited me all 3 times. I spoke to a representative from your company and was assured you would close my account. This did not happen.
4 février 2026
Avis spontané
Réponse de AuraNaturals
Hello Lawrence,
We appreciate you bringing this to our attention. Repeated charges and deliveries are taken seriously and reviewed carefully.
Orders are only processed after checkout confirmation. To address your case, it has been escalated to our support team, and an agent will review your account and assist with the appropriate next steps.
Kind regards,
Joselyn from AuraNaturals
I did not want to go on monthly and it…
I did not want to go on monthly and it seems that zi am. I want to return delivery that is coming cancel monthly and get a refund
Virginia Poyer
28 mars 2026
Réponse de AuraNaturals
Hello Virginia,
Ensuring a clear and reliable ordering process is a priority, and feedback like yours is taken seriously.
Your case regarding the subscription and refund request has been escalated to a dedicated agent who is now reviewing it and will assist you further.
Kind regards,
Joselyn from AuraNaturals
Quick a nd easy purchase It was very easy since my info was securely saved from last time. A few clicks and i was done.saved
It was very easy since my info was saved from before. I like the feel of it on my skin, but it is a bit greasy at first. It seems to help my mild arthritus.
28 mars 2026
I didn’t order
I didn’t order , I was only looking because it said 85 % discount. I never agreed on ordering.
I think your business is abusive I refused your membership and you guys still sent me one more product. If you guys do that again I will file a complaint with consumer affairs.
20 mars 2026
Réponse de AuraNaturals
Hello Lucina,
We continuously review customer feedback to improve our processes and ensure transparency at every stage of the purchasing journey.
We take concerns like yours very seriously and aim to provide a clear and reliable experience. Your case has been escalated to a dedicated agent who is now reviewing it to assist you further.
Kind regards,
Joselyn from AuraNaturals
I was charged for a delivery I did not…
I was charged for a delivery I did not need- I never got an email asking me if I had a need to reschedule my delivery
Not acceptable!
27 mars 2026
Réponse de AuraNaturals
Hello Laura,
Thank you for sharing your feedback.
Customer input is carefully reviewed to improve communication around deliveries and ensure expectations are clearly set throughout the process.
An agent has been assigned to your case to review your concern in detail and assist you further.
Best regards,
Joselyn from AuraNaturals
CANCEL MY SUBSCRIPTION
I sent you an email to cancel my subscription that I did not realize I signed up for. I have not used your product from the first shipment and do not think I will use the product in the future.
Please cancel my subscription and cancel the shipment. I can return the first shipment and plan to return the second shipment.
23 mars 2026
Réponse de AuraNaturals
Hello Kay,
Thank you for bringing this to our attention. We understand your concern regarding the subscription and shipments.
An agent has been assigned to contact you for your case to ensure both the cancellation and returns are handled promptly.
Please check your inbox for further instructions.
Warm wishes,
Joselyn from AuraNaturals
Réponse de AuraNaturals
Hello Jimmy,
Thank you for the five stars! We're glad it you found the ordering process quick and easy.
Let us know in case you have any questions.
Best regards,
Joselyn from AuraNaturals
Does not work for me
Does not work for me. Please stop sending your order to me immediately!
3/21/2026
21 mars 2026
Réponse de AuraNaturals
Hello Alicia,
Thank you for sharing your experience. We're saddened to hear that AuraNaturals didn't meet your expectations.
We see our team has already provided a couple options for you to explore. To make sure this is resolved promptly, we've assigned an agent to your case.
Please keep an eye on your inbox for further communication.
Warm wishes,
Joselyn from AuraNaturals
I canceled this order. Several times and still billed…
I canceled this order and still billed for the item.
No where in the information are you informed you are signing up for auto shipment. You must receive at least 2. After the 2nd shipment I canceled my order. They still shipped out a third item. When I advised I canceled my order they came back with we we ill give you 10% off the order. I said no I canceled this order. They continued with multiply emails increasing the percent off, up to 50%.
Not until I advised I would contact BBB did they stop the emails.
I hope this account is really canceled!
20 mars 2026
Réponse de AuraNaturals
Hello Sara,
Thank you for reaching out. AuraNaturals subscription program is designed to provide convenience, though we understand it may not have aligned with your expectations.
For transparency, we want to note that subscription details are clearly indicated at checkout, and all orders are managed in accordance with our policy, including cancellations.
Our email communications are intended to offer flexible options and assist with any questions. That said, we have reviewed your case and can confirm that your subscription has been successfully cancelled.
If you have any further questions, please don’t hesitate to let us know.
Best regards,
Joselyn from AuraNaturals
I use the FRANKENSENSE for my arthretic…
I use the FRANKENSENSE for my arthretic knees. It seems to be helping!
20 mars 2026
Réponse de AuraNaturals
Hello Denise,
Thank you for the review. We're thrilled to hear Frankincense is working well for you!
If you ever need our support regarding any questions you may have, please don't hesitate to let us know.
Warm wishes,
Joselyn from AuraNaturals
I have cancelled my initial order 3…
I have cancelled my initial order 3 times, yet they continue to send it monthly and charge me! I continue to request a refund, and they continue to ignore my request instead offering a discount - ON PRODUCT I NEVER ORDERED! This is clearly a business scam decision as others have complained similarly. Avoid these crooks!
17 mars 2026
Avis spontané
Réponse de AuraNaturals
Hello Beth,
Thank you for bringing this up.
We want to check what happened. As we couldn't locate your order based on this review alone, we've sent you a request through TrustPilot for extra details.
Please check your inbox at your earliest convenience.
Best regards,
Joselyn from AuraNaturals
TELLING THE REAL TRUTH ❤️
8 mars 2026
Avis spontané
My wife ordered a bottle of some kind…
My wife ordered a bottle of some kind of oil to try. This company keeps charging us a monthly fee and keeps sending that junk. AuraNaturals doesn't even know how their order system works. If you order single purchase items you need to uncheck a automatic refill option. That is completely opposite that they claim. Their statement says you have to select a check box for automatic refill. Someone is not telling the truth here.
30 décembre 2025
Avis spontané
Réponse de AuraNaturals
Hello Lev,
Thank you for bringing this up.
Please note that subscriptions must be actively selected, and our system does not charge customers without their authorization.
That said, we've located the order in our system and see that you were already in touch with our support team regarding the situation, and they have provided you with a solution.
Please let them know in case you have any further questions.
Best wishes,
Joselyn from AuraNaturals
Quick and easy checkout with the sites…
Quick and easy checkout with the sites interface.
28 février 2026
Avis spontané
All I know is that I ordered two…
All I know is that I ordered two bottles. Somehow I now have been charged for four bottles. What happened.
27 février 2026
Avis spontané
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