Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

13 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 40 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

I read on my email about these AURVELIA…

I read on my email about these AURVELIA Product, I order ONE they send me two, They offer two for $45.00 dollars, but I always order ONE, to try first, they did NOT SEND ME ONE, THEY SEND TWO, AND OF COURSE I DO NOT ORDER 2 small bottles I ORDER ONE, , AND THESE IS RIDICULOUS, YOU FORCE PEOPLE TO BUY TWO , SENDING 2, and of course charging $ 45.00 US DOLLARS, I WANTED TW2WO RETURN THE ONE, AND THEY DO NOT SEND ANY ADDRESS O EMAIL FOR THE RETURN, BUT THEY KEEP ASKING TO BE PAID, IF YOU SEND ME THE PREPAID MAIL ENVELOPE TO SEND YOU BACK THESE MERCHANDISE, I WILL INMEDIATELY SEND YOU BACK, BUT IT IS COMPLETELY RIDICULOUS FORCE A PERSON SENDING A SMALL MOISTERIZER WITHOUTH EVEN BEING ORDER. I am a 85 years old lady and I do not want to deal with monkey business.

16 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Up to now

Up to now, I am very satisfied with the results.
They are not yet amazing, but I can see a marked improvement.
It would be helpful to have more guidance as to how often and when the product would be best used for maximum effect.

27 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Scammers. No communication

No emails from them ever! First got tricked by price being USD not AUD. Ordered 3bottles/months supply then when the payment receipt came up on screen said they’d send me delivery every 30days. In my panic to get to my email to cancel subscription I closed the app. They claim they have no subscription for my email and when I clicked on their support email it came back no email address. Only received 2 orders but they’ve charged me for 5. Product has been reviewed and found to be fraudulent. Liquid Botox does not work topically as they claim

12 février 2026
Avis spontané
Noté 1 sur 5 étoiles

PRODUCTS STILL UNOPENED

I'VE STILL GOT 2 UNOPENED BOXES ON MY DESK, I DO NOT WISH TO BUY ANY MORE....
I'M QUITE SURE I ELECTED FOR A 'ONCE ONLY BUY'..
(Later): I CANNOT FIND YOUR EMAIL ADDRESS TO 'CANCEL' ANY MORE PRODUCTS THAT I DO NOT NEED AND I HAVE NOT USED YET, SO PERHAPS YOU WOULD LIKE TO MAKE SURE THAT YOU DO NOT SEND ME ANY MORE PRODUCTS OR BILL ME FOR SAME.

If you prefer, just send us a quick email and we'll handle the cancellation for you immediately.

3 janvier 2026
Avis spontané
Logo de Aurvelia

Réponse de Aurvelia

TrustPilot Response:
Thank you for reaching out! We completely understand - having unopened products on your desk definitely means you don't need more right now.
The great news is that managing your subscription is really simple. We've sent you detailed instructions on how to pause or cancel your subscription directly through your customer portal - you have full control at any time. If you prefer, just send us a quick email at support@aurvelia.com and we'll handle the cancellation for you immediately.
We do want to mention something that many of our most successful customers have shared with us: The subscription model exists specifically to help you achieve that complete 90-day transformation. Skincare isn't like makeup - you can't see results in a mirror after one application. It works progressively as your skin naturally renews itself, which takes consistent daily use over weeks and months.
We've noticed that customers who cancel after just a few days often do so because they haven't yet seen dramatic changes. But professional anti-aging skincare requires just 5 minutes a day applied consistently - and those who commit to the full 90-day protocol are the ones who experience the visible transformation they were hoping for.
That said, if you've decided it's not for you, we completely respect that. Just reach out and we'll sort everything out for you right away.
Warm regards,
The Aurvelia Team

Noté 5 sur 5 étoiles

The serum went onto my face so smooth…

The serum went onto my face so smooth and felts so soft. Then about 1 hour later I looked in the mirror. Wow my skin was firmer and my wrinkles smoother. Every one at work could see the difference. It's amazing. Service was great, and arrived safely and on time.

17 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing product

Amazing product. Within a week my fine lines around my eyes are fading and my skin looks radiant. Wish i'd found this sooner.

8 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Not an effective product and expensive

Advertisement looked great and thought I’d give the product a try… multi active serum. No positive results, skim now more tired and dry. Supposedly a 90 day money back guarantee… we’ll see. Not optimistic.

19 octobre 2025
Avis spontané
Logo de Aurvelia

Réponse de Aurvelia

Thank you so much for taking the time to share your experience with our Multi-Active Serum. We truly appreciate your honest feedback.
We completely understand your frustration, and you're absolutely right that skincare results can be very personal - what works beautifully for one person may need adjustments for another based on skin type, sensitivity, and individual needs.
From what you've described, it sounds like your skin might be going through an adjustment period. Our formulation contains potent active ingredients that work progressively over time, and we typically see the most significant results after 8-12 weeks of consistent use as the ingredients support your skin's natural renewal cycle. The dryness you mentioned can sometimes happen initially - our care team would love to help you adjust your routine to address this.
Regarding our 90-day guarantee - we absolutely stand by it, and your satisfaction genuinely matters to us. We actually reached out to you directly to offer a full refund, as we never want anyone feeling disappointed with their purchase. We haven't heard back yet, but please know the offer still stands.
If you'd like to give us another chance to make this right, please reply to our email or reach out directly at support@aurvelia.com. We'd be happy to either process your refund or work with you to optimize your skincare routine.
Warm regards,
The Aurvelia Team

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