I’m very grateful for the help and support that I received from Mia, she is very passionate in her work and made my enrolment process stress free. I look forward starting my studies with Australian... Voir plus
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First not sure, because took time for enroll nearly desperate, but Rhiannon very calm, nice and clearly to explain everything its look she's talking infront of me. about this course until I already be... Voir plus
Enrolling was such an easy and smooth process thanks to Rhiannon. She truly listened and made me feel heard from the very beginning. Her confidence and belief in me made the whole experience feel so p... Voir plus
L'entreprise a répondu
Abi was super duper sweet and made the process of signing up to ABS so smooth and stress-free. I was a little apprehensive at first signing up to learn tattooing (while also being in another career fo... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We believe that education is more than cramming yourself into a crowded classroom. The future is digital, which is why we’ve tapped into the huge potential online learning offers to bring you a broad range of tutoring on a single platform. Because our ethos is that beauty therapy education should be accessible to individuals from all backgrounds, be flexible and fit into all lifestyles and, most importantly, should include only the highest quality training. That’s also why we’ve partnered with the best of the best in Australia’s beauty scene. These leading industry experts have helped curate the course content to ensure you get the most up to date information and the highest calibre of coaching available on the market. Our team has worked extensively in their fields and studied at senior levels, and through Australian Beauty School have come together to design online courses which are A) easy to follow and B) perfect for both beginners and intermediate learners. So whether you’re new to this industry or are already in the process of building your beauty empire, we welcome you to join our community and begin your journey with us today.
Coordonnées de contact
Level 8, 11 Queens Lane, 3004, Melbourne, Australie
- 1300 937 326
- info@australianbeautyschool.com.au
- australianbeautyschool.com.au
4,7
Excellent
919 avis
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A répondu à 100 % de ses avis négatifs
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DO NOT enrol. Its a financial trap you cannot discontinue courses or cancel repayments
I asked to unenrol in my course and was declined because they claimed I would have used the content to resell it else where despite not accessing any part of the course. I offered to provide supporting documents to verify why I couldn’t continue and wasnt in circumstances that would allow me to utilise and finish the course and was declined. I still have to pay $90 a week to a third party company I can’t cancel or access to understand how much I’m paying for this course I never accessed and don’t want to access. I even explained my financial situation that I wasn’t even able to afford for the course and was still declined exit. I had to move houses because I couldn’t afford it on top of the repayments. This is a trap. The prices aren’t transparent, I cannot get out of these repayments despite not having the ‘12 month access’ to this course anymore. Please don’t enrol in this. I wish I never did.
18 mars 2025
Avis spontané
Réponse de Australian Beauty School
Hi Hannah, We’re sorry to hear you feel this way about your experience. After reviewing your enrolment, it looks like you were approximately six months into your course — having completed 68% of your Eyelash Extensions course and 34% of your Makeup course. Because of this, your request to cancel was declined in line with our terms, which allow a 3-day cooling-off period after enrolment.
Your repayments are managed through Zeefi, who can provide details on the balance and repayment schedule directly. When you enrolled, you would have received and signed documentation from Zeefi outlining the weekly or fortnightly payment amounts.
We also have a legal obligation to be transparent during the enrolment and compliance process, ensuring all fees and terms are clearly explained. If you believe this wasn’t the case during your call, we’d be more than happy to review it for you.
Additionally, I can’t see any record of you requesting a course extension. We’re always understanding of students’ situations and regularly grant extensions — sometimes up to 12 months — for those progressing through their studies. If you reach out via our Help Site, I’d be glad to look into your account personally and arrange extra time so you can complete your course without added stress.
I spoke with Mia
I spoke with Mia, she was very informative and didn’t rush through what was expected and answered any questions I had. She made me feel so included and very excited to start my journey
16 octobre 2025
Avis spontané
Réponse de Australian Beauty School
Hi Cara,
Thank you so much for your lovely feedback! We’re thrilled to hear Mia made you feel supported and excited to begin your studies. We’ll be sure to pass along your kind words to her. Wishing you all the best as you start your learning journey with us!
Amazing support and lovely empathetic…
Amazing support and lovely empathetic tutors. I’m so appreciative if your support and understanding. Thank you again x
7 octobre 2025
Avis spontané
Réponse de Australian Beauty School
Hi Jessica,
Thank you so much for your kind words! We’re so glad to hear our tutors’ support made a difference for you. We’ll be sure to share your lovely feedback with the team. Wishing you continued success in your studies!
Mia is Fantastic!!!
Spoke with Mia! She’s absolutely incredible, so patient and so flexible, willing to work with your schedule!! She is so thorough and so transparent about everything related to the ASB and enrolment process, couldn’t be happier speaking with her and getting to know her!!
6 octobre 2025
Avis spontané
Réponse de Australian Beauty School
Hi Holly,
Thank you so much for your amazing feedback! We’re thrilled to hear Mia made your experience so positive and informative. We’ll be sure to pass along your kind words to her — she’ll be delighted to know she made such a great impression.
Réponse de Australian Beauty School
Hi there,
Thank you for your lovely feedback! We’re so glad to hear Mia made your experience such a positive one. We’ll be sure to pass your kind words along to her.
I was speaking with Leah Loan
I was speaking with Leah Loan, she was super helpful, was lovely and thorough while assisting me in enrolling. Definitely made the process very smooth
29 septembre 2025
Avis spontané
Réponse de Australian Beauty School
Hi Maddi,
Thank you for sharing your experience! We’re so happy to hear Leah made your enrolment process smooth and enjoyable. We’ll be sure to pass your kind words along to her.
Super lovely
Super lovely, understanding, very helpful and was easy to follow the website and great help with the phone call and enrolling. Great overall experience
29 septembre 2025
Avis spontané
Réponse de Australian Beauty School
Hi Bronwyn,
Thank you for your lovely review! We’re so glad to hear you had such a smooth and positive experience enrolling with us. Wishing you all the best as you begin your studies!
Mia was amazing and very helpful
Mia was amazing and very helpful, The time and patience she put into taking my application I couldn’t thank and appreciate her enough thank you once again Mia!!
25 septembre 2025
Avis spontané
Réponse de Australian Beauty School
Thank you so much for your kind words! We’re thrilled to hear Mia gave you such great support. We’ll be sure to pass on your thanks. Wishing you every success as you start your course and make sure you reach out should you need anything from our support team.
I had a consultation with Phi Phi today…
I had a consultation with Phi Phi today and honestly I can say with in the first few minutes I felt this is the right Beauty college to join to do my studies on my Facial course
Phi Phi made me feel so comfortable and welcomed. She explained everything so clearly. It just felt right, I’m so excited to start my course.
23 septembre 2025
Avis spontané
Réponse de Australian Beauty School
Thank you for your lovely feedback! We’re so pleased Phi Phi made you feel so comfortable and welcomed. We can’t wait to see you get started on your Facial course—remember, our support team is available 6 days a week if you need anything along the way.
Awesome Service
Mia was amazing and friendly, she explained everything perfectly ans helped me find the best option suited to my financial needs!
23 septembre 2025
Avis spontané
Réponse de Australian Beauty School
Thank you for your kind words! We’re so glad Mia was able to guide you and help find the best option for you. We look forward to supporting you every step of the way!
Amazing experience with Mia
Mia has been amazing with helping me navigate the system, explaining everything in depth and taking the time to make sure I am comfortable and understand the process, she has been so lovely through my whole experience
18 septembre 2025
Avis spontané
Réponse de Australian Beauty School
Thank you for your lovely feedback! We’re so pleased to hear your experience was smooth and that we were able to ensure you felt comfortable and supported. We’ll be sure to pass on your kind words. If you need any support throughout your course, please don’t hesitate to reach out — our team is here 6 days per week to help you.
Mia was incredible with me and my…
Mia was incredible with me and my grandmother. She made everything so clear and she was extremely sweet and caring. Honestly the sweetest person I’ve ever had when it comes to enquiries and help desk staff etc. Definitely will be recommending the Australian Beauty School to others who are interested in beauty qualifications!
16 septembre 2025
Avis spontané
Réponse de Australian Beauty School
Oh, that’s really great to hear! We’re so glad you’ve had such a positive experience. We’re here to support you throughout your beauty journey and beyond — please don’t hesitate to reach out if you need us.
Rhiannon was amazing
Rhiannon was amazing, very helpful and understanding. She made the whole enrolment process simple, easy and stress free.
12 septembre 2025
Avis spontané
Réponse de Australian Beauty School
Thank you for your feedback, Bek! We can’t wait to see you succeed in your Eyelash Extension course. If you need any support, please reach out — we have a dedicated tutor ready to help you, and she even runs her own lash business, so you’ll be learning from someone amazing at what she does.
Rhiannon, such a caring person.
I could not be more thankful towards Rhiannon! She was the most supportive person and helped through everything not just cause she needs to but the way she did you could tell she really cared, I’m such an anxious person and to have someone like her help me get back into something I love, again I could not be more thankful towards her.
11 septembre 2025
Avis spontané
Réponse de Australian Beauty School
Thank you so much for your lovely words, Tori! 🌟 We’re thrilled to hear how supported you felt by Rhiannon and that she was able to make such a positive difference for you. We’ll be sure to pass on your kind feedback to her – she’ll be so happy to hear it. Wishing you all the best as you continue doing what you love! 💙 Jacob
10/10 ✨
Everyone I have spoken to is very nice they all very encouraging and supportive they made the enrolment so easy explained everything perfectly. I’m having a great time so far in my course very satisfied :)
29 juillet 2025
Avis spontané
Réponse de Australian Beauty School
Thank you so much for your kind words! We’re so pleased to hear you found the enrolment process easy and that you’re enjoying your course so far. Wishing you continued success in your studies! 🌟
My enrolling experience
Sophie is absolutely amazing, she is very helpful and makes you feel extremely comfortable. The enrolling process was very easy and simple all with the help of Sophie. Alicia was also very helpful with any questions I had at my introduction. Can’t wait to finally start my course. Really supportive team!
11 septembre 2025
Avis spontané
Réponse de Australian Beauty School
Thank you for your wonderful feedback! We’re so glad Sophie and Alicia made your enrolment experience easy and welcoming, I will pass on your feedback. We can’t wait for you to get started and wish you all the best on your learning journey! 🌟
Excellent customer service
Sophie was lovely and very patient and very very helpful, she’s so bubbly and very nice to talk too, everything was clearly explained to me and I’m very happy with the service
10 septembre 2025
Avis spontané
Réponse de Australian Beauty School
Thank you for sharing your experience! We’re so glad to hear Sophie made everything clear and enjoyable for you. We’ll be sure to pass on your kind words to her. Wishing you all the best with your course! 🌟
DONT EVER DO IT
I wish there was a way to give negative stars because one star is far too generous for what I experienced with Australian Beauty School. I enrolled thinking I was investing in my future, chasing a dream career in the beauty industry. Instead, I was handed a nightmare that drained my money, my energy, and my confidence.
The course materials are beyond pathetic. Outdated, poorly written, and filled with errors — it’s as if they were thrown together overnight just to look like “content.” The so-called “training videos” are blurry, rushed, and give zero real instruction. I could’ve learned more from random YouTube tutorials. Even the assessments are poorly designed; instructions contradict themselves, examples don’t make sense, and some links are completely broken. I was left confused, frustrated, and feeling like I’d been tricked into paying for a pile of recycled PDFs.
The support team? Nonexistent. When you’re lured in, they act friendly and responsive. But the second you pay, you may as well be invisible. I waited weeks for answers to basic questions. Sometimes I didn’t get a response at all, and when I did, it was a generic, copy-and-paste message that had nothing to do with what I asked. Imagine struggling to understand a module, reaching out for help, and the “tutor” replying with a single sentence like “Please review your notes.” That’s the kind of insulting “support” you’ll get.
And let’s talk about those “tutors.” They are unhelpful, rushed, and give you the bare minimum. There’s no real teaching or guidance — it feels like they’re there just to mark boxes and push you along. Any feedback I did receive was dismissive and made me feel small, like I was stupid for asking questions. This isn’t education, it’s gaslighting.
The false promises don’t end there. They sell you on “flexibility” and “job-ready skills.” What a joke. The course gave me ZERO preparation for actual beauty work. No real-world training, no practical guidance, no connections to the industry. When I tried applying for jobs, employers laughed when I mentioned where I studied. Imagine working hard, paying thousands, and then being told by actual salons that this school has a bad reputation. That crushed me.
Every time I logged into the student portal, I felt more disheartened. Broken links, half-baked content, and a constant feeling that I was utterly alone. I started losing sleep, doubting myself, and questioning whether I even belonged in the industry — all because I put my trust in a school that clearly doesn’t care about its students. They only care about enrollment numbers and draining as much money as possible.
The worst part? The emotional toll. They dangle dreams in front of people who just want a better future, then pull the rug out from under them. I cried multiple times thinking about the money I lost and the time I’ll never get back. I feel betrayed, humiliated, and angry at myself for believing the fake marketing.
If you’re even considering this school, PLEASE don’t do it. Save your money, save your sanity, and look for a real institution that respects students. This place is nothing but a money-hungry scam that leaves broken dreams in its wake. I wouldn’t wish this experience on my worst enemy
12 août 2025
Avis spontané
Réponse de Australian Beauty School
We truly value every piece of feedback we receive from our students, as it helps us learn, grow, and improve. While we won’t go into the details of your Trustpilot review here, we do want to kindly highlight that you left a review just 10 days ago, to which we responded both publicly on Trustpilot and directly via email. In that response, we invited you to share more details so we could properly investigate your concerns, but we haven’t yet received any further information from you.
At Australian Beauty School, we are incredibly proud of the tutors and support team that make our student experience what it is. Our tutors are not only highly qualified but also deeply caring—going above and beyond every single day to support students in their learning. With video, phone, and email support available six days a week, plus detailed personalised video feedback for every assignment, our students are always supported at each step of their journey.
We also continually update and refine our course content to make sure it remains fresh, relevant, and engaging. Our team reviews materials every month and makes regular improvements based on student feedback. This ensures that our courses grow and evolve alongside the needs of our learners.
If you are a current student and genuinely need help, we warmly encourage you to reach out to us directly at support@mybeautyschool.co or reply to our Trustpilot message. That way, we can verify your case and provide the personalised support you deserve. Without hearing back from you, our ability to help is unfortunately limited.
Not even worth one star
Not even worth one star, promised all the support and only provided it to my child when I intervened twice (my daughter does have a learning disability which I informed them of at the start) then when she decided she couldn’t do it due to the lack of support they were happy to cancel her enrolment but not my payment plan!!! I was very nice offering to allow them to keep the amount that had this far been paid but they were not willing to notify the company of cancellation!!! A lot of money. Taking this to the lawyers now as they entered an agreement with a minor ill take all my money back and then some for the stress this has all caused,
3 juillet 2025
Avis spontané
Réponse de Australian Beauty School
We’re sorry to hear you’ve had a frustrating experience, and we take your concerns seriously. However, we feel it’s important to clarify a few key points.
Firstly, our call records do not show that we were informed of your daughter’s learning disability at the time of enrolment.
Despite this, once concerns were raised about your daughter’s struggles within the course, we provided additional support options — including extended access, email assistance, tutor follow-ups, and video support calls. A total of 13 contacts were made.
We are a self-paced, adult-learning provider, and students are encouraged to reach out when they need help. Tutor support is always available to all of our students; however, as discussed in all enrolment calls, it is provided in response to student requests. We have a highly trained and supportive team available six days per week, Monday to Saturday.
Regarding the payment plan — this was entered into by yourself, as the nominated support person, and an independent third-party finance provider. This was clearly outlined and agreed to during the enrollment call with both yourself and your daughter. To clarify, there was no financial agreement made between a minor and Australian Beauty School or the payment provider. As the authorised adult, you agreed to the payment terms, and any financial matters — including payment terms or hardship requests — must be handled directly with the payment provider.
During that call, our course consultant clearly explained the course outline and modules, the duration of the course, the support period, the fortnightly price, and the payment plan details — all of which were agreed to during the call. As the authorised adult, you confirmed your understanding and accepted these terms.
We always aim to act fairly and transparently, and we’re disappointed to hear you feel this has not been your experience. Should you wish to provide specific documentation or timelines, we’d be happy to review everything again internally.
The experience was amazing Rhiannon was…
The experience was amazing Rhiannon was so informative, understanding and full of information which I so appreciated and I loved her authenticity
3 juin 2025
Avis spontané
Réponse de Australian Beauty School
Hi there,
Thank you so much for your beautiful feedback! We’re thrilled to hear that you had such an amazing experience with Rhiannon — she truly is a gem! Her passion, knowledge, and genuine nature make her such a valuable part of our team, and we're so glad that shone through during your time with her.
We’re proud to support students like you on your beauty journey and appreciate you taking the time to share your kind words.
Wishing you all the best in your studies and beyond!
– The Student Support Team 💖
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