Austriatransfers Avis 

I have used this company 10 times over the past few years. They used to be great but a couple of times they were late, which is acceptable. However on the last trip after waiting 20 minutes at the airport I phoned them to be informed the driver had problems and would not be coming. They suggested I get a taxi from the airport and they would refund me. During the week I emailed them to confirm the return journey would be ok and they told me it was no problem. On the day of return after waiting 20 minutes I phoned them to be informed they had cancelled the trip and emailed me the evening before. Of course I hadn't seen that as I was on holiday and emails were sporadic. So instead of PHONING they send emails at the last minute to 'tell you' about cancellations. I got a taxi, arrived at the airport late, but just managed to get the flight. So they didn't pick me up at all and didn't bother to tell me. On the flight in they should have phoned me instead of leaving me waiting at the airport and the journey back they should have phoned confirmation as it's a major thing. It also cost me 40 euros more to get last minute taxis. I will never use them again and I would advise everyone to be very cautious and check your emails an hour before you go. Alternatively use a company that doesn't let you down or at least phones you.

Note: this is the same company as austriataxi.at - you can tell by the exact same reviews on the websites. It's a company based in Croatia, who also run connectotransfers.com and croatiatransfers.hr

I would strongly discourage anyone from using this company, or any of their similar outfits listed above. As other recent reviewers have experienced, they are highly unreliable, and don't take responsibility.

In my case, I was left waiting for an hour and 10 minutes at Salzburg Airport. No one contacted me in advance, and I had to call them three times. Each time, they said the driver was nearby, or they just didn't know.

When I complained, I was told repeatedly that it was due to circumstances outside of their control. While this may be true, I am shocked that (a) they didn't keep me informed, and (b) that they didn't take some responsibility as the organising party and refund me. It's customer service 101.

I was offered a measly 19% discount off my next trip. I refused, and will not trust them with my transfers in the future. There are plenty of companies out there who do care about your business.