When It came time to check out and pay for my Dryframe jacket, it took 3-4 tries over a couple of days to connect to that part of the web sight.In the meantime I was looking at other jackets online.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Poor customer service. Took 10 emails when it should have been 2. The replacement jacket I received seems way thinner and no way like the original.
L'entreprise a répondu
ATC1000L ladies t-shirt is a little thinner than one I received at a race competition many years ago. I like the shaping, it is very flattering and the shirt is well made. I received the t-shirts in... Voir plus
Delivery is AMAZING. I ordered for myself and my husband Friday night. I got a notice that my order shipped the very next day, and my package arrived on Monday! The shipping was faster than the es... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de textile
- aussi dans
- Entreprise de confection de t-shirts
- Magasin de vêtements grandes tailles
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
- Magasin de vêtements pour jeunes
Écrit par l'entreprise
COMFORT, VALUE & FIT – AUTHENTICALLY YOURS. We believe that you, no matter your story, deserve comfortable, affordable, and quality apparel in the perfect fit for you, your closet and your budget. A Canadian-based and operated company, Authentic T-Shirt Company offers timeless, comfortable apparel for your everyday life. We are here to outfit your daily activities with styles that live beyond the trends we too often see ending up in our landfills. With a wide variety of styles, fabrics and colours, in sizes XS to 6XL, we provide men, women and youth across Canada and America with budget-friendly, essential options for every aspect of your busy/crazy/ever-evolving life. Whether you need essentials for sport, work, lounging or running errands, we carry brands built for your life, no matter where your every day takes you. Authentic T-Shirt Company is about comfort, affordability, and inclusivity for all shapes and sizes, for all the different activities of your life – it’s as simple as that. Authentically yours, Authentic T-Shirt Company
Coordonnées de contact
850 W Kent Ave, South Vancouver, BC V6P 3G1, V6P 3G1, Vancouver, Canada
- 1-833-424-4267
- help@sanmarcanada.com
- authentictshirtcompany.com
4,3
Excellent
43 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Always a good experience!
14 octobre 2023
Réponse de authentictshirtcompany.com
Hi Gen! We're thrilled that you've consistently had good experiences with us. Thanks a million for choosing us time and time again, and here's to many more fantastic moments together :)
Quick response to a question
28 septembre 2023
Réponse de authentictshirtcompany.com
Hi Barrie, We're delighted we could quickly assist with your question. If there's anything more you'd like to know or if you just want to chat, feel free to reach out anytime. We're always here to help and make your experience even better!
Happy customer
I had a hooded sweatshirt that I bought at least 15 years ago and, since it was stained, I wanted another one exactly like it. The service rep found the style from a photo I sent and I ordered it. I'm very happy!
21 septembre 2023
Réponse de authentictshirtcompany.com
Hi Irene, We couldn't be happier to have been part of your quest for the perfect replacement! Your story put a big smile on our faces. If there's anything more we can do to keep you smiling, whether it's finding old favourites or discovering new ones, don't hesitate to reach out. Cheers to many more cozy moments ahead :)
Customer service is excellent
1 septembre 2023
Réponse de authentictshirtcompany.com
Hi Raymundo, we're absolutely thrilled by your 5-star review! Your praise for our customer service made our day. Thank you for choosing us and for appreciating our dedication to serving you. Can't wait to continue being there for you whenever you need us :)
Amazing delivery and customer service…
Delivery is AMAZING. I ordered for myself and my husband Friday night. I got a notice that my order shipped the very next day, and my package arrived on Monday! The shipping was faster than the estimated delivery time so it was a really welcome surprise.
The customer service team is just awesome. I called to ask a question and was able to get through right away. She was super kind and helpful.
The product itself is really great, too. I’ve been a fan of dryframe for years, and the koi tees I just got fit perfectly. Overall a really amazing experience and will definitely be ordering again!
26 août 2023
Réponse de authentictshirtcompany.com
Wow, your 5-star review absolutely made our day! We're beyond thrilled that our lightning-fast delivery had you smiling from ear to ear, and we're even more delighted that you found our customer service team kind and helpful. Your love for our product, especially the Koi tees, warms our hearts. Thank you for being a loyal fan of Dryframe for years – we can't wait to welcome you and your husband back for more fantastic experiences :)
Réponse de authentictshirtcompany.com
Hi Helen! It's wonderful to hear that your tee return was hassle-free and easy. Your feedback means the world to us, and we can't wait to exceed your expectations in the future :)
Réponse de authentictshirtcompany.com
Hi Denise, we're absolutely over the moon reading your glowing review! Thanks a bunch for choosing us and sharing your speedy delivery and clothing love – it seriously made our day :)
New fave t-shirts
New fave t-shirts! These arrived so fast, and the price was great! I used the size chart to determine my size and the fit is very good. The size I ordered fits nicely as a looser fit. I think I could easily fit one size down for a closer fit. What I really like about the cut is that the v-neck is not too low or wide. It does not gape open when I move. The poly-cotton blend fabric allows it to go through the dryer worry free. I will order more. I recommend these t-shirts.
21 juillet 2023
Réponse de authentictshirtcompany.com
Hi Kim! New favourite t-shirts? We're doing a happy dance over here :) Thanks for sharing your experience with the size, fit, and fabric - Your feedback on the v-neck is music to our ears. We love that you love them, and we can't wait to send more your way. Your recommendations mean the world to us!
Easy to order, fabulous experience
Easy to order , items came days before expected delivery, email response was very prompt , great quality of purchases.
18 juillet 2023
Réponse de authentictshirtcompany.com
Hi Michelle! We're overjoyed reading your review! Knowing we provided a fabulous experience from start to finish is just the news we love to hear. We look forward to making your next experience just as quick and easy :)
Réponse de authentictshirtcompany.com
Thanks for your kind words, and for taking the time to review us! It's fantastic to hear we hit the mark with our service. Here's to making your next experience just as quick and easy :)
Réponse de authentictshirtcompany.com
Thanks for the fantastic review and for choosing to shop with us! It's great to know we exceeded your expectations with our speed. Our delivery team is taking a bow! Here's to many more fast and easy orders in your future :)
Poor customer service
Poor customer service. Took 10 emails when it should have been 2. The replacement jacket I received seems way thinner and no way like the original.
14 juin 2023
Réponse de authentictshirtcompany.com
Hi Courtney – We’re sorry to hear you didn’t have a good experience with us. We always aim to deliver exceptional service and superior quality, and we deeply regret when we do not meet those expectations for you on this purchase.
Your return has been processed. Please look for us in your inbox, we are sending an email with more details.
Thank you so much for allowing us to make this right for you and we promise to make every effort to restore your trust in our brand.
Sincerely,
Authentic T-Shirt Company
Just what I was looking for
Fast delivery, fair prices and great quality. Thanks!
I have a printed ATC cotton tank top from an event years ago that has been my favourite shirt for years because of the fit and the fabric. Glad to have finally bought more!
3 juin 2023
Réponse de authentictshirtcompany.com
We're truly thrilled to hear your positive feedback, Robin! Your kind words have brightened our day. It's customers like you that make everything we do worth it.
We are so glad to hear that our ATC tank continues to be your favourite shirt! It's wonderful to know that the fit and fabric have stood the test of time.
Thank you for your generous review and for choosing to shop with us. We're looking forward to providing you with more of your favourite items in the future :)
Love that this company has actual…
Love that this company has actual people you can talk to, not just a computer guessing at what you want help with. The team is super responsive offering quality products with an extensive size range.
17 mars 2023
Avis spontané
Réponse de authentictshirtcompany.com
Thank you so much for the kind words, Kelly! Our customer service team loved hearing your positive feedback. We appreciate you taking the time to share your experience with us.
Very helpful and friendly friendly…
Very helpful and friendly friendly service from the lady,whom I spoke today.
11 mai 2023
Réponse de authentictshirtcompany.com
Thanks a ton for the awesome review! Our team is all about going the extra mile, so it's super rewarding to know that our customer service rep was able to do that for you. We'll make sure to pass on your compliments to her—she'll be over the moon!
We love the jackets
We love the jackets, so far. Also, I love that they came so quickly. Thanks
9 mai 2023
Réponse de authentictshirtcompany.com
Thank you so much for taking the time to share your experience with us, Charlie! We're thrilled to hear that you're enjoying your jackets and our super fast shipping. We take great pride in the quality of our products and our fast delivery, and we're delighted to hear that we hit the mark for you. If you need anything else, just let us know - we're here to help. Thanks for being a part of our community!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.