Avoid Auto Europe at all costs. This broker takes your prepaid money and completely abandons you the moment something goes wrong. Our flight into London City Airport was delayed, causing us to arr... Voir plus
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Lisez les avis des autres
Have used AutoEurope before several times and has always been good with many useful choices. But it can be tricky to ensure you book the best deal for your own circumstances, so it is essential to be... Voir plus
L'entreprise a répondu
After I made a mistake with my booking collection and need to reschedule the staff at autoeurope Australia where amazing . A lot more helpful than dealing direct with rental companies. The only ch... Voir plus
L'entreprise a répondu
Have used Auto Europe many times for car rental in Australia and Ireland. I have never had any issues with my bookings, and the prices have always been better than anything else I could find online. D... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Auto Europe Australia
Écrit par l'entreprise
Auto Europe has been a leader in worldwide car rental services for over 60 years. Get the best rates for car hire in 190 countries and 28,000 locations.
Our products
Coordonnées de contact
P.O. Box 1321, 2059, North Sydney, Australie
- 1300 656 601
- reviews@autoeurope.com.au
- autoeurope.com.au
3,9
Bien
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Auto Europe Australia
We're delighted to hear that you found our booking process easy. Thank you for choosing Auto Europe. If you have any further questions or needs, feel free to contact us.
Best regards,
Ashleigh
This is very nice and affordable service
This is very nice and affordable service
16 février 2024
Avis spontané
Réponse de Auto Europe Australia
Thank you for your kind words! We're glad you found our service both pleasant and affordable. If you ever need assistance, feel free to reach out. We appreciate your feedback.
Best regards,
Ashleigh
Very quick and to the point
27 février 2024
Réponse de Auto Europe Australia
Great to hear! If you have any questions or need further assistance, please reach out. We're here to help. Thank you for choosing Auto Europe.
Best regards,
Ashleigh
Réponse de Auto Europe Australia
Great to hear! If you have any questions or need further assistance, please reach out. We're here to help. Thank you for choosing Auto Europe.
Best regards,
Ashleigh
Réponse de Auto Europe Australia
We're glad to hear that you found our platform easy to navigate! Thank you for your feedback and for choosing Auto Europe. If you have any further questions or needs, please contact us anytime.
Best regards,
Ashleigh
Always my first choice for car rentals.
I have been booking rental cars through Auto Europe for about 20 years and have never been disappointed.
14 février 2024
Réponse de Auto Europe Australia
We're thrilled to hear about your positive experiences over the past 20 years! Thank you for your continued trust and loyalty. We look forward to serving you for many more years to come.
Warm regards,
Ashleigh
Ok until you need to cancel a reservation…
No issues with 3 seperate bookings until 1 needed to be cancelled before pickup. Despite following Auto Europe policies to the letter we are still $1200 out of pocket almost 2 months later despite many emails and phone calls. Auto Europe seem to only be able to email car hire companies in Europe if there is an issue and will not ring them or you with updates. We were told our money is on its way in 5 to 7 business days but still no sign of it 12 days later. Now 12th Feb more emails and phone calls and no doubt false promises. Book direct with the companies, at least if things go wrong you can ring them and sort it out. Never again Autoeurope you've lost a repeat customer.
22 décembre 2023
Avis spontané
Réponse de Auto Europe Australia
Dear David,
We apologise for the inconvenience you've encountered with your recent bookings. Please provide us with your booking reference so we can investigate the issue promptly and ensure a resolution.
Thank you for your cooperation and patience.
Best regards,
Ashleigh
Had the car size I needed and the quote…
Had the car size I needed and the quote was a good price.
11 février 2024
Réponse de Auto Europe Australia
Hi Louisa,
Thank you for your review and feedback. It is great to hear that we could provide you with a straight forward booking process and price.
We hope to see you again soon!
Safe travels.
Ashleigh
Tried to amend the name on the booking
Tried to amend the name on the booking, they wanted to charge $500 more, rip-off
7 février 2024
Avis spontané
Réponse de Auto Europe Australia
Dear Ian,
Thank you for taking the time to share your feedback regarding your recent experience with us. We're sorry you encountered challenges when attempting to amend the name on your booking.
We understand that unexpected fees can be frustrating, and we apologise for any inconvenience caused. Our aim is always to provide transparent pricing and excellent customer service.
Regarding the charge for name amendments, while we strive to keep our policies transparent and fair, we acknowledge that there might be instances where additional fees may apply or vehicles repriced. We continuously review our processes to ensure they align with industry standards while meeting the needs of our customers.
We appreciate your business and hope to serve you better on your next visit.
Warm regards,
Ashleigh
Réponse de Auto Europe Australia
Hi Alan,
Thank you for your review and feedback. It is great to hear that we could provide you with a straight forward booking process and offer you a wide range of self-drive products.
We hope to see you again soon!
Safe travels.
Ashleigh
Easy website and clear pricing and T&Cs
31 janvier 2024
Réponse de Auto Europe Australia
Hi Louise,
Thank you for your review and feedback. It is great to hear that you found our website easy to use and clear.
We hope to see you again soon!
Safe travels.
Ashleigh
Comprehensive AutoEurope options
Have used AutoEurope before several times and has always been good with many useful choices. But it can be tricky to ensure you book the best deal for your own circumstances, so it is essential to be careful and to do your research and sign in beforehand. Get the quote delivered by email first and then review before booking finally. Although amendments can always be made easily subsequently.
28 janvier 2024
Réponse de Auto Europe Australia
Hi Keith,
Thank you for your review and constructive feedback; we appreciate it!
We are glad to hear you have also used Auto Europe Australia a few times - music to our ears!
See you again soon & safe travels,
Ashleigh.
Relatively easy and straight forward
28 janvier 2024
Réponse de Auto Europe Australia
Hi Allen,
Thank you for your review & feedback.
We hope to service more self-drive adventures for you soon!
Kind regards,
Ashleigh
Easy to navigate pages to make booking…
Easy to navigate pages to make booking simple.
18 janvier 2024
Réponse de Auto Europe Australia
Hi Vince,
Thank you for your review & feedback.
We are happy to have provided you with an easy-to-navigate website and a simple booking process.
Safe travels,
Ashleigh
Réponse de Auto Europe Australia
Hi Jochen,
The insurance package is a winner for most! We're glad you think so, too.
Safe travels!
Ashleigh
Easy to navigate
15 janvier 2023
Réponse de Auto Europe Australia
Hi Robert,
Thank you for your positive star rating review.
We are glad to hear our website was easy for you to navigate, and we look forward to servicing any self-drive requests.
Kind regards,
Ashleigh
6548651254984
1 février 2023
Réponse de Auto Europe Australia
Hi Glen,
Thank you for your star rating.
Are you able to provide some feedback, if possible?
Kind regards,
Ashleigh
Comparison of vehicle options great
Comparing the variety of hire and lease cars on one site is very helpful.
Making modifications/changes though was a bit tedious, having to re-enter a lot of the data and choices.
12 janvier 2024
Réponse de Auto Europe Australia
Hi Wil,
Thank you for your review and feedback; we appreciate it!
We do hope to service your future self-drive enquiries.
Safe travels,
Ashleigh
User friendly website.
4 janvier 2024
Réponse de Auto Europe Australia
Thank you for your review and feedback! Hope to see you again soon.
Easy website to naviagte
Easy Website to navigate and as I have utilised their services previously I am very happy with the service
28 décembre 2023
Réponse de Auto Europe Australia
Great to hear! Thank you for your review and feedback.
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