Automated Environmental Systems Avis 1 176

Great customer service, special thanks to Shell for going above and beyond.

Engineer was onsite within 24 hours, was extremely helpful, insightful and efficient. Problem resolved and communications around payment and works completed was clear and simple.

Great experience very professional and reliable. Provided regular updates on delayed parts. Greta experience!

Was looking to purchase another pool cleaner that was more expensive but was helped out and ended up with a cheaper one saving me money while being very informative every step of the way.

Contacted AES 10am for a pump, they had in stock. I asked them be for i ordered, will i get the delivery within 2 days if not i will go somewhere else. Got told yes that will fine as usually next day delivery and you will get a notification to track order. So i Ordered it. No confirmation of order on the day of purchase strange ...... So i rang back to tell them that payment has been sent can you let me know asp nobody rang back.
Next day rang office they confirmed payment and said its on the way should be with you by Wednesday ...no show, Thursday sent email to cancel order. Friday midday, lucky i was there as no info to say it was coming, a lorry carrying digger parts turn up with a pump 4 days later. Rang AES spoke to the guy who did not give a shit Nick who process the order he just was not bothered that i came late , no information on delivery , after all what i said about i will order from somewhere else if you cannot get it to me by Wednesday . don't think i will be going back there again.

Exactly as described & fast delivery

Good price, fast service and helpful emails

Excellent professional service. Purchased pool robot cleaner not tested in water until July, but whole advice and sales process knowledgeable. Friendly and helpful.

Sorted my heat pump issues instantly plus went through all options available for pipe replacement to my pool , extremely helpfull as always , my go to company for pool gear , top job thank you

Helpful staff on the phone. Couldn’t find the pump I needed immediately but researched and called me back. Organised prompt delivery and available for help over phone.

We had purchased a Heat Exchanger for our above ground pool and having set it all up we had an E6 error Bearing in mind this was 3.30 on a Friday before the Bank Holiday the gentleman video called us to troubleshoot the bypass system He resolved it in 30 seconds and the unit has worked brilliantly ever since. Back up service at its best would definitely recommend

Understanding the needs for my swimming pool and enabling me to have the confidence their recommendations were the correct ones.

The heat pump is nice but the bypass was a bit different size then the heat pump, so connecting that was a bit of a pain...

Absolutely amazing service from every member of staff. Definitely recommend this company 5 star 🌟 in every way. Helpful, prompt and knowledgable. Fantastic.

Quick to respond , very helpful

As always one phone call and I get what I need professional staff knowing what there talking about, a real person thats always happy to help, could not go anywhere else. After sales support will always do what they can. Thank you for all your help.
I've now purchased 3 inverter heat pumps for different sites and never faild me

This heater was easy to set up, and my pool is now a toasty 28 degrees. Having WiFi control is an added bonus

I callaed today regarding a technical issues with a product I purchased from a private seller and spoke with a gentleman from this company who gave me some fantastic advice and helped me sort it out. I did not purchase anything from them so to recieve some help for free shows how good a company they are. If I do need anything in the future I would definatley contact them in the first instance. Thank you.

The AES team are so patient, knowledgeable and helpful. I've had so many questions and separate orders for parts as I learn to build a system. They have supported me all the way and have so much information to share. Nothing is too much of a problem to explain, they have helpful videos and know their products inside out. Thank you!