Avalon Funeral Plans Avis 

Very easy to decide as the plans are explained in details. We also wanted to make changes to our plan which was also made easy with your very helpful staff. Recommend without doubt. Thank you Avalon.

A daunting task was made easier by Jay Patel. His punctuality, professionalism and knowledge was enhanced by his friendliness and compassion. The efficiency from my initial enquiry to purchase of my plan has reassured me. My family will have excellent support either here in Spain or in the UK, at a difficult time in the distant future.

Understanding and patience and taking the time to make a difficult conversation light hearted
Planning one’s own funeral is never an easy process so really appreciate the time taken to help and listen

Jay the Avalon rep was very professional, polite and helpful. He went through the different policies and finance deals.
We would definitely recommend Avalon too our friends and neighbors in the future.

Hi we are in Spain and Gavin Paskin has just been to see us. Everything explained in great detail. We took out 2 plans straightaway. Couldn't have been more helpful. Lovely, lovely guy. Peace of mind at last. Thanks Gavin x

I have just bought my funeral plan hopefully not to use for a few years yet
Gavin Paskin was great in explaining all the details and was very professional and a pleasure to work with
Avalon you have a true professional working for you
Thank you

Gavin visited us both today and he was fabulous - what a credit to your company. Explained everything and we organised two plans. Now we have total peace of mind.

Heard about Avalon through a neighbour of my Sister. So went ahead ringing them about a funeral plan. They were easy to talk to and went through it all for me. So impressed I took out plans for both of us. Feel better now as our future is secure and easy for the children to sort when our time comes. Thanks to Lawrence and initially with Lynsey. Top marks

The home visit from Jay Patel was conducted in a friendly manner. Information on options were explained clearly.

We got a new plan today Jay Patel was our adviser. There was no complicated questions and he acted in a very professional manner. And put both myself and my wife at ease. I would recommend Avalon to my friends without hesitation thank you Jay

Great very happy with the service spot on

I have had an Avalon plan since 2018 but in those years I have lost family and friends so decided to go for an unattended Cremation after discussing with the two main participants who would have be at my proposed funeral.
A very helpful gentleman, Lawrence/Lawrence, took time to make sure I was happy with the discussion and that my new plan was as I wanted.

Very efficient, always on-time for meetings. Clear and precise information provided. Courteous an delicate in discussions

Magdalena was here and explained everything in easy and professional manner.

what a lovely and friendly professional person Magdalena is. She sorted out my funeral plan in very simple and very well explained way.

From the word go of the enquiry all staff were brilliant. The appointment by telephone was on time and the representative which in this case was a Stuart McColgan explained all the details of the different plans with clarity. Stuart took the time to explain several times so that my wife and I fully understood the plan we had chosen. No hard sales pitch just straight foreword information. We asked for 24 hours to decide. it was agreed to contact us the following day. The plan suited us for our needs and agreed to go ahead. Lovely people to deal with and straight forward process without any catches. I can see why Avalon get the 5-star rating and could highly recommend them to anyone who are thinking of making their funeral plans.

My mother unfortunately passed, we paid for the funeral then discovered she had a cremation policy. I contacted the company and explained that the funeral was complete. We asked if the policy could be refunded, they said we would have to go to probate. We estimated it was a little over £1,000, a very small amount, this company has no compassion and caused stress to the family.

Very informative, helpful and very polite, took me through the procedure easuly

1. Death is a pretty morbid but inevitable thing to discuss, but we had a good laugh getting it sorted. It was a pleasure to chat with the sales staff, who talked me through the purchase and ensured that I was fully aware of what I was buying.
2. Knowing that the company has been operating for decades gives me confidence that it will not just vanish with my money.
3. Knowing that, should it cease trading, UK financial laws ensure that I will get my money back also boosts confidence.