Averyandrose Avis 

Cheap nasty products, no return or refund option as company ignored all contact, avoid at all costs

Give the impression of a family run business in Manchester - this is a lie. The wonders of AI showing a beautiful shop front. Everything comes from China and takes weeks to arrive.
The photos of the clothes make them look like linen - good quality. In reality, they are cheap synthetic fabric which looks shite.
Communication is terrible - no response to emails requesting a refund.

This is a scam company, do not buy, you, better wear a shower curtain instead.

I sent a dress back to China in September it was sent back to me a couple of weeks ago I just wanted a refund on principle I could not find any way to contact Avery and rose. Complete con

I ordered two dresses from Averyandrose after checking whether they were a UK based company. From what I could find, they claimed they were. The dresses arrived and weren't anything like the dresses pictured and that I had ordered. Instead of having a collar and three buttons like a polo top, the neck was round with no collar or buttons. The material was ok. I emailed them and got a response from Ailna, telling me I would have to return the items at my own cost, to an address in China as per below email:
"This is Ailna from Avery & Rose customer support, and I am reaching out to you in continuation of our previous conversation.

While we can understand your concern, at this point as previously stated we do not offer free shipping returns as it is stated in our terms and conditions.

To hopefully resolve this issue directly, we can offer a 20% refund provided that the item is kept, this way you can use the product as a discounted gift for yourself or for a friend

Once again here are the details for the return:

Contact Name: Wang Maoqin
Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District,
City: Ningbo
Zip code: 315100
Province: Zhejiang
Country: China

Please ensure that the item is in the same condition as you received it, with tags, and with its original packaging. If the item fails the inspection upon return, we can only offer a partial refund."

When I explained that the product was nothing as pictured or described, she finally offered to send the correct dresses. I agreed. When the next two dresses arrived a couple of months later after having to chase Ailna, the material was so cheap it was disgusting, and they were a sorry attempt at what had originally been pictured. I emailed Ailna to say I wanted a refund. She replied with her usual company policy line, and has since stopped responding to my emails.

AVOID THIS COMPANY AT ALL COST!

I ordered a dress and what has eventually arrived bears no resemblance to the product advertised - poor quality and shoddily made. Very unhappy - and the original Facebook advertising and great reviews have all disappeared- what a con!

Do NotBuy Another Chinese company hiding as a U.K. shop. Clothing items not as seen, awful quality and not returnable except to Chana

Buyer beware. Do not buy from this company. I bought a black dress which is as quite nice but had a broken zip. They offered a free garment if I paid postage of £21.

I asked for guidance re sizing and was advised to buy a size L. I did this and when the garment came, the top of the dress was about 6 inches too small and the garment quality was rubbish.

They had also offered me a discount and I ordered what looked like a silver sequin maxi kaftan style dress. I ordered it in a bigger size so that it would hang well. When it came, it was poor quality and like a second skin.

So, to summarise, I now have three completely useless garments which will now go to the charity shop.

I was in touch with their customer service re return and refund but they would only countenance this if I paid the postage. I argued that they should as they had advised me on what size to order but it was like talking to a brick wall or a robot. They refunded around £12 which is nonsense,

Please do not waste your money, and if you must, order about three sizes up from your usual size.

It gives me no pleasure to write a bad review, but I don’t want anyone else throwing their money away.

DO NOT ORDER FROM THIS FIRM
Absolutely awful experience. Poor quality products, shipped directly from China. I had to pay to return the items back to China (£54). No refund paid until the goods arrived back in China. Items refused by Chinese customs, Avery and Rose not responding to my emails (what a surprise)

Have returned my items that I purchased in November 2025 was told to return to china which cost me £17.94 sent proof of returns and e- mailed numerous time but still waiting to receive refund I would like to report this company as a taking peoples well earned money for rubbish quality and keep delaying refund x

Do not buy from this company!! The website looks and feels English and states, located in Manchester. In reality, it is a Chinese scam company hiding behind a smart English looking website. I ordered a handbag, it arrived after 2 months. It was dreadful quality, so cheap looking and nothing like the photo. I contacted Customer Services, and was told that it needed to be returned to China at my cost. I returned it via DPD tracked mail. It has cleared customs in China but their customer services say they will issue a refund when they are in receipt of the item. This was 3 months ago and I have now given up. Absolutely dreadful. I have tried to report the ad and have it removed from Facebook.
Update …Now after 5 months parcel has been refused/not claimed in China and returned to me so please do not waste any more money returning your items ☹️

If i could vote a minus star then I would. This fraudulent outfit doesn't even deserve a single star.
Like others i was conned with the cat head ornament. The item was definitely nit as advertised verbally or via the web site photographs.
I raised a polite complaint several times with averyandrose only to discover that that all complaints and returns and unlikely refunds are dealt with remotely at a warehouse in china and not in manchester as the averyandrose web site suggests is their location. Returns have to be to the warehouse in china at the costumers expense and risk. It is about time that these fraudulent outfits are banned, they know who they are and thankfully because of review sites such as this one other consumers can be warned.

Poor quality garment, asked for refund and you have to pay for the postage back which is more than the item I bought.Arrived late .Do not buy from this site, it’s a scam.

Utterly appalling from start to finish. The website looks and feels English and states, Established in Manchester 1992!!!! In reality, this is a Chinese scam company hiding behind a smart English looking website. Items arrived very late, far too late for my holiday, were poor in quality and look and despite stating that a refund label will be issued if you contact Customer Services, this was not forthcoming and was told that all items needed to be returned to China at my cost. Dreadful and shouldn't be allowed to continue to draw customers in through their website. I found them on Instagram so be warned. DO NOT BUY ANYTHING FROM THEM. THIS IS FRAUD.

Wouldnt recmmend to be honest... unlike other experiences i did receive my ordered goods but the quality was awful

Awful experience. Bought boots in November when they arrived they were completely different to the advertised ones. Have repeatedly tried to contact customer services but no response, now the emails just bounce back. It’s the 2nd company I’ve had this issue with this Christmas. If anyone has managed a successful return I’d love to hear from you!

I ordered goods - quality was exceptionally poor and returned everything. Discovered not UK based and in CHina. On email promised full refund if I posted back to China which I did. No refund and parcel returned to me by Royal Mail saying it was not accepted by them upon delivery. Absolute scammers. Please never order from these people.

Prompt and excellent communication. Unfortunately the delivery window , as promised, ends up being extended.
The material of the garment is of disappointing thickness for a winter jacket.

Item received weeks after the order was placed and when it arrived, it was awful. As previous reviews have said, the material is cheap and looks nothing like the advert.
Emails keep bouncing back - i was trying to arrange a return, but this is impossible as you cannot contact the company. Ive requested a chargeback with my credit card.
Wish I had read the reviews before I ordered.

There have been several difficulties: my order took almost a month to arrive. When it arrived I was not impressed with the quality of the garments and I would have returned until I realised that they came from China (which would cost £20+ to return). Although advertising indicates a small family firm in Manchester, garments are shipped from China.