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Onze Transaviavlucht vanuit Malaga naar Amsterdam werd vervangen door Avión express. Door de negatieve reviews stapten we enigszins wantrouwig in. Ja, de beenruimte en stoelruimte is krap maar is niet minder dan bij Transavia. De leren stoelen zaten lekker en waren niet doorgezakt. Ook het cabinepersoneel was vriendelijk en zag er verzorgd uit. Onderweg nog een broodje en een lekker warm drankje gekregen. De vlucht was prima met een hele goede landing. De negatieve reviews waren in ons geval zeker niet terecht. We vonden het prima in orde!

We booked a package holiday to Turkey through TUI, but less than a week before we left we received an email stating that our return flight would be with Avion Express rather than with TUI, this made us a bit anxious as we had read the bad reviews, they weren’t wrong, as we were approaching the plane on the runway in Dalaman the first thing that caught everyone’s attention was that it was just a plain white, tatty looking plane with some paintwork missing around the cockpit windows, as we got inside it looked like something from the 70s, shabby, small and very outdated, after around a 30 min delay we prepared for takeoff, one of the air hostesses had to find a spare seat next to a passenger to sit in as she had nowhere to sit after showing us the safety briefing the old fashioned way as there were no screens onboard!! we accelerated down the runway and the noise was unbearable, and the plane was shaking all over the place, as we lifted off it was reall bumpy and swaying from side to side, we couldn’t understand the pilot when he spoke over the tannoy because the speakers were crackling and breaking up, once up in the air it was less nervy apart from some turbulence (not the airlines fault) then came the descent and landing, the descent felt like it was taking forever but at the same it literally felt like we were nose diving and everyone was looking concerned as our ears popped beyond belief, we seemed to be swerving around and descending at the same time and I actually felt nervous for touchdown, we hit the runway with a heavy thud and the whole plane was rattling and making a crackle noise, then as we came to a stop the smell of fuel filled the fuselage and made everyone feel sick. We couldn’t wait to get off and won’t be flying in one of those outdated planes again, a complaint has gone into TUI.

The only good thing about this plane is the crew.

Uncomfortable. Not suitable for anyone over 5ft 5. You can't eat on there as there's no room. I'm 5ft 2 and I struggled. If you're carrying a bit of weight you can forget it.

I hope I never have to fly on one again.

Greed over comfort with this plane. At the very least it should be a 2 hour flight or less only.

I felt like crying at one point.

Im Vergleich zu der Billigfluglinie marabu startet und landet diese Linie gefühlt pünktlicher bzw. überhaupt... zwischen München und Palma. Eurowings vertraue ich auch mehr als Condor!

We were booked return Business Class with KM Malta Airlines following the demise of Air Malta. However the flight would be operated by Avion Express but our enquiry to KM Malta assured us they had the same standards of service/comfort that KM described on their own web site.
Not true in our experience. A worn, economy class seat with the metal frame pressing through the excuse for a cushion, no extra pitch or recline, no curtain dividers for galley, WC area or aisle. Unwelcoming, disinterested cabin crew with no passenger interaction skills or passengers' expectation.
Looking at the Avion Express web site it appears that their aircraft are all basic tourist class layout used for ad-hoc lease and charter.
I urge anyone booked on a flight with an Avion Express aircraft to rebook if they can. I will certainly not travel with them again.

Recently, I found myself aboard an Avion Express flight due to a change by Wizz Air. While the journey was acceptable, there were notable areas ripe for enhancement.

Punctuality became a concern when our departure lagged behind by a staggering two hours. One hour in the terminal and another onboard, we anxiously waited, impacting our schedule significantly.

Comfort, necessary even during short-distance flights, unfortunately turned out to be insufficient. The seating configuration lacked the expected level of comfort, especially considering the brevity of the one-hour flight. Limited legroom added to the discomfort, detracting from what could have been a more pleasant journey.

Flew with Avion Express to Tenerife on 12 January 2024. Pleasant crew, smooth flight. Thank you!

They damaged my luggage and therefore 2 months off birocraty and submission is yes they will pay me for damage but in 3 months from this point - what in the earth you will wait 3 months, for bankruptcy? Laughters!

Edit: I will edit my review basing on how fast money will come in and let you know.

Edit: 3 months passed from this "accident" 2 months left to wait...crazzy

Edit: got money precissely after 2 months as they said. Thanks!

Dear Pilots. 

I myself had a very bad experience in Avion Express and also heard some of my friends having it aslo.
Writing this to warn others so they dont experience the same:
in short here is what I experienced: 
I payed 25000 euros to get at least 500 hours through EagleJet. 
I start line training and get 14.75 hours. I get stopped on my line training and sent home. No reason given why. 
I wait for about 1 month with no news on when I will continue line training. I get asked to be a support sim in prague on very short notice. It says start time on schedule and I was there then. I should have been there 2 hours before for briefing so after helping the company they decide to terminate me. 
I get no refund from Avion Express but get 5000 euros back from EagleJet. I loose 20000 euros on this and also they are evil enough to wait 3-4 weeks until Avion Express tell me I am terminated so I miss out on finding another pilot job for the summer season.
Never experienced such an unpleasant evil thing. 
Have heard this company have treated others bad also so please be aware.

Dismal experience from LGW to Rhodes on BA2604 operated by Avion Express. Filthy ex-Wizz Air 15 year old aircraft (9H-MLR), with dirt encrusted toilets and headrests. I had the pleasure of row 1 and dangling wires from the overhead panel greeted me mid-flight. Legroom is almost non-existent, seats are old, lumpy and uncomfortable. The plane was 90 minutes late to take off, absolutely zero announcement from the pilot, let alone apology for the late departure. British Airways would do better to dissociate themselves from this type of 3rd party carrier as having paid for a sub-par business class offering this can do nothing but harm their reputation. Staff on the business class cabin served drinks and food 2hrs into a 4hr flight, were arrogant and unhelpful. 2 red wine options on the menu card which was handed to me prior to take off; Primitivo & Malbec, neither were available (only Shiraz/Cabernet Sauvignon). Seated in Row 1, my first choice of meal (Ploughmans - again on menu card) was 'not available'. Why hand out menu cards if nothing is available???
When I asked for wine with my meal the response was 'We are coming later with drinks' to which I replied ' No, I would like wine WITH my meal' and was greeted with a grunt and a mini-bottle almost thrown at me. The person in the row behind was given the same treatment when asked for wine with her meal. Dare not ask for another drink in flight 'What? You want ANOTHER one?' is NOT the level of service one expects for this price. Avoid this operator AT ALL COSTS. Almost every passenger in the business class section of this flight was disgruntled, horrible service from start to finish, not value for money, disgusting aircraft, awful staff.

A total let down from the moment we boarded. Firstly we were disappointed not to be boarding a BA plane without warning. Then upon boarding the crew stood chatting amongst themselves, No welcome greeting as passengers boarded. The seats were uncomfortable, absolutely NO legroom (and I am only 5ft 4in) and in bad state of repair. In-Flight service was slow, again the crew were unfriendly, rude, even sighed and tutted when challenged asthe items they handed me were not what we had ordered - probably because he was too busy chatting to his colleague than paying any attention to the passengers. We enquired about duty free, told bluntly NO they don`t carry any - we were not made aware of this by BA prior to flying. There was literally no interaction between crew and passenger for the entire flight, well unless you count them standing around at the rear of the plane talking amongst themselves that is! There were no in-flight announcements by crew or captain other than the standard notices telling crew to take their position for landing. The AVION crew were the worst I have ever encountered, so much so that if I am advised by BA in the future that I will be on one of the AVION flights I will most certainly be choosing another carrier!

Absolute abysmal How on earth BA use them is beyond my understanding. The Club experience was zero. No legroom, no champagne, no ice, no service, no safety checks before landing etc. I will never travel Avion again. Particularly annoyed I wasn’t informed it wasn’t a BA plane and crew.

Flew with BA to and from Tenerife with Avion express flying us out and BA returning us. To be honest, the flight out was much more comfortable than the return home on the BA flight. Our BA plane was old with weak air conditioning and little leg room, the avion express plane had marginally more leg room and a more experienced team.

I was prepared for a hellish time on the flight out with avion and it simply was not the case, I would say that business class was just the same as economy with a food and drink compliment and the middle seat not sold.

Ended up on this substituted carrier via Ba. Awful experience and nothing like a Ba experience which they profess.
Three hours late. Hours late to board with no information or support on the ground. Then ended up another 1’5 hours on the tarmac at 2am.

The cabin is old and seats uncomfortable. The drinks and food was nothing like Ba service.
The crew were not Ba standard. At the announcement of the 1’5 on the tarmac pulling misery faces and saying he just wanted to go to bed (not alone mate!).
The main crew manager lady was miserable and so rude to people. No customer service at all. Crew just stood in galley chattingmaking themselves cups of tea whilst passengers not allowed anything. Tutting and huffing when asked anything and talking to her colleagues and slamming phone down. Rude to passengers who understandably needed the toilet and started refusing them access at one point.

Absolutely disgusted about the way we were treated by the cabin crew from Dalaman to London Gatwick. We were rudely greeted by the cabin crew staff & was aggressively forced to put our cabin hand luggage under our seats. I went to put my large rucksack into the overhead locker as there was plenty of space however the only male cabin crew attended on the flight pulled my bag from my hands aggressively and proceeded to shout at me infront of the other passengers with an abundance of attitude for no reason. He proceeded to use the words of "You get what you pay for" implying that as we have paid for Economy it is acceptable to talk to us & treat us like dirt. Other people around me even said to me how disgusting his attitude was & it was completely unacceptable. He proceeded to complain about the amount of hours he was working and threatened to get myself and my brother removed from the flight for absolutely no reason which was purely a power play from his side as we couldn't say anything to that as we wanted to get home.

At the end of the flight I asked the only male cabin crew for his name to which he refused and said he did not care if we complained about him. We also asked the main in flight attendant for assistance in dealing with this matter who responded she couldn't get involved.

We booked to fly with British Airways however both flights were chartered by Avion Express. The leg room, standard of the flight & cabin crew were drastically poor. The toilets were kept locked as the seat belt sign was switched on for 90% of the flight and the cabin crew was refusing passengers to use the toilet even at their own risk and was getting very aggressive. Furthermore, only 2 announcements were made throughout the whole flight both on take off & landing which were mumbled and not understandable.

Our experience was completely unacceptable from start to finish and I expect there to be actions taken against the male flight attended for the inconvenience and abuse we have received during this journey as well as being conned by British Airways for being told Avion Express has the same standard as BA which was incorrect information

Disgusted!

Booked with BA to fly to Malaga on 8th September. New in advance would be operated by Avion Express but promised by BA would experience full BA service. Far from it, legroom was awful, could not sit straight in seat, lot of moaning going on about bad legroom. Took one and half hours for water service to reach us as crew serving water also selling coffee, drinks, food etc. Only announcements from cockpit were on take off. Never heard again until seat belt signs switched on prior to landing, so no warning re use of toilets etc. No duty free on board which is normal for Avion but not told in advance. Avoid using this Airline. Wished I had changed when advised by BA was being Chartered out.

Probably one of the most uncomfortable aircraft I've ever had the misfortune of flying on.
The seats, which I presume once belonged to Wizz Air are diabolically uncomfortable, with atrocious legroom and just generally shabby.
Was somewhat conned by TUI as they're currently chartering aircraft from Avion Express.
Thankfully, the TUI crew were fantastic, but the aircraft leaves a lot to be desired.

Omg we will never use Avion Express again we have been absolutely conned by BA told we have the same standard as BA BY BA and that was incorrect information
Proceedings will start with BA for the compensation back to us for false advertising as I am not paying out for Club standard and getting nothing
If only we had looked at these reviews before we flew to Malta
It was the dirtiest filthiest plane I have ever flown on
The staff are rude and don’t speak English
The average age of a plane is 15 years old and sound like they are not going to get off the ground
We have been seriously let down by BA may think they are cute trying pull the wool over our eyes however inaccurate marketing of a product is illegal and taking money is a bad mistake BA

Worst flight. I’m 5’10” and medium build so nothing unusual but really struggled with no leg room for the 3 hour flight from Malta. Others on the flight ( taller or larger people) had a much harder time. This was a supposedly a BA flight and not the standard I would expect. Business class had the same amount of leg room from what I could see. I will be cautious about flying BA again if they off load their flights to Avion express

Was put on this plane as a return leg of a BA trip from Mahon. Firstly do not waste your money upgrading unless you just want the same cramped seat as economy but just no-one in the middle. Shabby old plane from both the outside (just plain white) and inside. Really cramped legroom, armrests broken, seat in front creaked back as though reclining when it wasn't. If that isn't bad enough our cabin crew were awful. Grumpy, rude and verging on aggressive style. Not one of them smiled and spoke to us as if were on a con air flight. I will be complaining separately to BA.