Aviva Insurance Ireland Avis 1 352

Just off the phone from car renewal insurance with Aislinn/Aisling. She was extremely helpful trying to sort a quote for my elderly dad and she couldn't do enough.

I am very disappointed in Aviva I have had my car insurance with them for over 10 years no problem there.
I have had my house insurance with them since last year. I got my quote for this year and it is over 200 euro more than last year. That is ridiculous so much for looking after good customers.
I went onto bonkers.ie and got a quote from aviva as a new customer over 100 euro less than what aviva quoted me as a renewing customer.
How can that be justified.
Will move all my insurance business to a different company that will look after their regular customers.
Am still waiting for Aviva to get back to me to explain how they can justify charging a regular customer over 100 euro more than a new customer. Also how can my quote be over 200 euro more than last year. Just doesn't make any sense.
What kind of an answer is that. I want an explanation as to why it is over 200 euro more than last year and why when I go into bonkers.ie as a new customer it is over 100 euro less than my quote as a renewing customer.
I will now be taking a case to the FSPO as to this overcharging.
There is no reason in the world why it should be 575 euro this year and 310 last year.

Simple steps to complete and follow on line.
Competitive rates.

It was very easy to make contact with your company. The staff member was very helpful, courtious and explained everything to us. Any questions we had were fully answered and sugestions to improve/upgrade our cover were offered and explained. The price quoted was competative and fair. We hope to be able to repeat our experience at renewal. We will also look to you when our house insurance is due. Thank you.

Initially, I was concerned about the legitimacy of the communication I received. The phone number and email address used to contact me were flagged as potential scams, which understandably caused hesitation and confusion. As a result, I did not open the link provided. However, after contacting your company directly, I was reassured that the service was genuine.

I was then assigned a mandatory appointment. Unfortunately, no specific time was provided—only a broad time window between 8:00 a.m. and 4:00 p.m. When I called to request a more precise time, I was informed that this could not be given. This lack of clarity made it very difficult to plan my day, especially as I had prior commitments.

Due to this uncertainty, I had to arrange for my landlord to provide access to my home on my behalf. I was informed that I would receive a message 15 minutes prior to arrival; however, I was only notified approximately one minute before the technician arrived, which was not sufficient.

While the installation itself was completed, the overall process caused unnecessary stress and inconvenience.

Additionally, I would like to raise a general point regarding communication. As a non-native English speaker, I found it challenging at times to understand the representative on the phone. I fully appreciate that accents vary; however, clear communication is essential, particularly when arranging important appointments. It may be helpful to ensure that customer support is accessible and easy to understand for all clients, including those from international backgrounds.

I hope this feedback can help improve the service experience for future customers.

I recently decided to move my house insurance to Aviva.
Just 10 days later, I was told that the engagement ring included in my policy would need an updated valuation, as my existing one for €8000 is from 2017. I’ve never had this requirement with 123.ie or AXA.
Getting a new valuation means arranging an appointment in Dublin and paying around €200, which is both inconvenient and an unexpected extra cost.
I called two days ago to express my dissatisfaction and was promised a call back — which never happened. Instead, today I received an email (from a “no reply” address) warning that my cooling-off period is about to expire. What’s the point in sending an email I can’t even respond to?
At this stage, I’ll be moving back to 123.ie, even if it costs more — at least the service is better.
To add to the frustration, one of the reasons I switched to Aviva was the promise of a discount for existing customers. However, I was then told that my 30-year life insurance policy (which I pay €109 per month for) doesn’t qualify.
Honestly, you couldn’t make it up — this has been one of the worst experiences I’ve had with an insurer.

Update:
Look at their reply below - how does that address or resolve the issues raised. This is a good example of 'Poor Service'

Very easy and simplified online process to obtain a quote.Received all documents in the post within a matter of days.The whole process was very straightforward and efficient.

All is perfect

CLEAR CONCISE INFORMATION AND GOOD COMPETITIVE PRICES

Explanation and patience and quick phone reply.

Not inpressed with having to print off mu own disc and cert.
Not everyone has a printer.

Very helpful staff

Simple experience

Aviva,we're easy to deal with and the person was very good explaining the policy

Efficient and knowledgeable staff, prompt service