Awaz Avis 9

Awaz offers no real support or resolution on tickets, they take your money and RUN. their integrations are broken and their platform does not perform what they claim it does, such as Texting. I lost clients do to them... and found a better platform to replace them

When trying to make a purchase the Awas system failed, I checked my bank, they have no issues. Awaz customer supporrt is non existant, other than a bot that goes around in circles, promises of resoulution never materialised. promises of human contact never materialised. The system looks good but now we have reservations. There are alternatives we are looking at

READ BEFORE SENDING ANY MONEY TO AWAZ

I watched a webinar and was very impressed with what Awaz was claiming to offer. At the end of the webinar they offered a "limited time/number of signups deal" for about $1000USD for their software for the year. Falling for that old dales trick I signed right up.

Once I logged in I was impressed with how it looked. I started digging in and within a few days I started to learn that the software was not what they promised. Features that were shown in the webinar were not part of our dashboard. I asked their customer service rep, who is very accessible to ask for help and was told that the particular feature I saw and was looking for was not released yet and there was no estimate on when it would be added.

As I started setting up my system, I as well as many other people within the forum found that many of the features that were promised to be white labeled were not. There were many issues where people would have to tell Awaz that the billing go to the end user was showing the Awaz name etc. The same goes for several of the integrations showing Awaz. Several people on the forum were involved in a debate with the owner of Awaz regarding what he claims "white label" actually means, which I and others disagreed with.

It appears to me that Awaz has potential and is a real software system. I really liked it, but it just wasn't quite ready for primetime and during the webiunar there was no mention of it being a beta program where I would be paying for it while they work all their bugs out.

I reached out to my customer service rep with my concerns and she was very polite and professional but said there was nothing she could do when I asked for a refund. At this point I was only 2 weeks since I joined. I then spoke to the ower through the forum and expressed that I liked Awaz and would definitly want to check it out in the future when it was working 100% as promised, but could not use it in the state it was presently in. O was pretty much told tough luck and they dont do refunds so I was out of luck. I talked about giving good customer service etc. as I only had it 2 weeks and was opening several tickets on issues within the first 24 hours, but he did not seem care.

So, I guess I learned a $1000 lesson. My advice to anyone interested in Awaz is to NOT get involved in their annual plan. If you want to try it go monthly for a month or two to be sure it really works. Once you pay them your $1000 they will not care about your satisfaction.

I’ve been really impressed with Awaz.ai. The voice agents sound natural and are simple to set up, and the platform just works. Their support team is fantastic, quick to respond and always eager to help. It’s been a great experience so far.

Their team is really helpful and the platform is easy to use..

Exceptional Tool and easy to use. Great Integration

Excellent product with amazing support

Awaz has been great! It's the perfect platform for white label and the staff has been very helpful. Especially for someone without any code experience. Love it!!

Great AI voice whitelabel platform. Great tech support! Awesome price! Carlos Silva