AXA Insurance Northern Ireland Avis 

If you can source home insurance anywhere else - PLEASE DO - DO NOT take a home insurance policy with AXA as you simply get a complete run-around when you contact for advise and recommendation for repair of an engagement ring. Contact first made in June, and now October, we have had a litany of unprofessional contact with a company nominated by AXA to work the claim. At our wits end 3 months later, we contacted AXA again to seek help and advise of the appalling poor service we have received - and despite all their promises of a call back within 2 days, we have had to call ourselves again now twice and are still not getting to speak to anyone or getting anywhere. Complete frustration, no service, no customer care and constant non-communication. Spend your money with another company - any other company.

I've been with AXA for a few years now, and honestly, I can't complain. I was shocked to read so many bad reviews.
When I get my renewal every year, ok it's always more than the previous year, even with never making any claims.
But when I speak to an agent, they always do there best to get the price down, and they have always came back with a discounted price. Ok!! I have had cheaper quotes on compare.com but to be honest, I would rather stay with a local company in Northern Ireland, that I can speak to over the phone. AXA always answer my calls..
Ok I've never had to claim. But I think if I ever did, at least I know, it's a local firm, and can be assured I'd get to speak to someone. I'd recommend them 100% So thank you AXA, and please thank the girl I spoke to today, she was very helpful.. Angela Glackin..

Customer service is appalling. Very rude and did not admit their mistake. Asked me for a copy of my claims letter, submitted it on 26 Jul. Received a letter dated 08 Aug , arrived 19 Aug saying they are cancelling my insurance on 18th. I rang them to explain that I have already sent it through on 26 Jul and the guy was very condescending and basically did not want to hear my complaint. Poor poor service!

Fabulous they have a local office where you can talk face to face with an agent. Kerry Graham in the Bangor office is very patient and helpful. No waiting for hours on the phone ( all our agents are busy).

Tripled my car insurance and refused to negotiate. No speeding no claims 6 years arbitrary decided to raise prices and refuse for months to try for cheaper. Went to admiral for a far cheaper quote. Also informed them I sold my van and to cancel the insurance immediately. Just got letter saying insurance was never cancelled and they want payment for it.

Avoid axa at all costs complete scumbags.

With them many many years goes up every year but this year went up over 30% bringing it over a grand for someone driving 20 plus years no accidents and an other company doing it for half the price they said we don't match other companies wheres the customer loyalty?

I received my new quote for the year, my previous policy being £641 upped to £826 with discount… I’ve been with AXA for 8 years so I rang to discuss this and staff were very dismissive (I know they don’t make the rules). They stated they have had an increase of claims… Needless to say I changed to Churchill for a better policy for £200 less.

No compromise with them. I'm a self employed business owner and had to make a few temporary changes to my policy as my car was in for repair. This has taken longer than anticipated, so I rang today to make a third temporary change and was told no, unless I got a letter from my mechanic outlining the reason it's taking so long for my repairs. Unfortunately my mechanic isn't in a position to do this. I explained how I needed a vehicle for my business but without avail. So they have left me high and dry, with no insurance on a temporary vehicle I have access to. So my business now has to close until my original vehicle is repaired!

Automatic renewal on my policy gave me peace of mind that I wouldn’t forget to renew!

Bought my home insurance with AXA as I hadn’t completed as much research as I should have. When I had more time I realised the majority of companies were quoting £200+ cheaper. I was within my 14 day cooling off period so I phoned to cancel after paying the annual premium with another company. Days later I was still waiting for the £540 refund so I phoned to ask what the delay was, and was told it had only been processed ‘yesterday.’
Quick to take your money but not so quick to refund it. I will never consider them for home insurance again.

Terrible company with awful customer service. Took over £300 from my account unexpectedly and then made me jump through multiple hoops to get it back even after they admitted they had taken it accidentally. I got my refund in the end with a bit of extra cash on top as an apology for the stress it caused but I cancelled my insurance with them as I no longer trust them with my account details and don't like how I was palmed off from person to person each time I rang.

If I could give it less star ratings I would.Firms like these are supposed to assist the claimant but AXA does not in any way.They send out letters that take four days to arrive(date on letter not actual postage date,They say they contacted you and left a voicemail.Eh no you didn't.They don't open weekends.They offer you substantially under what your claim needs to be. I'll gladly see the back of them.Financial ombudsman I think is the next step.The only way to sort this crowd out is name and shame.

An absolute disgrace of a company! Called today to temp insure a car I have for sale as I cannot drive my usual vehicle due to the extreme flooding in Northern Ireland.

The second car is mot’d and taxed and axa refused to temporarily insure the car because there had been a gap in insurance even though the car is for sale.

I am now left with no way to work and my only other option is to take a full policy out on the other car for a day to get to work.

Don’t believe their ‘local is better’ rubbish. This company just wants to bleed you for money, and has no moral compass in terms of loyal or local customers

Stop the corporate greed. An increase of over 130% on last year's quote despite no change in circumstances. When I called an AXA agent to find out the reason behind the hike they said it was down to inflation and the cost of living crisis. You guys are fueling the cost of living crisis!

Very good service and good customer service I would recommend it for family and friends

This is a joke of an insurance company firstly my van insurance was up for renewal so I was trying and trying to get through to them on the phone to discuss this but to no avail - the renewal price came in at a price I wasn't willing to pay having 15+ NCB on my car and a further 6 on my van , I eventually got through to them on the phone to be hung up on so I decided to call into the branch
(River House belfast)
The way I was spoken to by the branch manager was uncalled for as I was only asking a simple question i got embarrassed and left so I tried calling them again and was spoken to like a piece of dirt from another member of staff in the same branch - ill be canceling all policies - cars- van - home etc
AVOID AVOID AVOID
SHAME ON YOU AXA HOW YOU TREAT YOUR CUSTOMERS

Made claim so easy , Sharon was very helpful and advised me on everything

Really unprofessional customer service. We rang to discuss an accident which resulted in our car being taken to a recovery yard. We enquired about moving the car in the days following the accident and were told no as it had to be looked at by one of their examiners. We didn't hear anything more from AXA and three months later we got a call from the recovery yard and a £3k bill. We rang AXA who were unbelievably unhelpful and rude, and would not accept they had a duty to pay the bill or keep us updated. It was a truly horrible experience - will never use them again.

They were underwriters for an endsleigh policy. Terrible service their assessors were a fight from the start didn't tell me they were buildings only sofa and some other furniture had flood damage from an uninsured adjacent house but assessor still looked and said to dump them axa would only pay cleaning costs. Alternative housing also not what you think had to live in tiny box room for 4 months while drying and repairs happening. Now I check who the underwriters are before taking out a policy