The B2W Group Avis 379

The experience with Back 2 Work Group has been exceptional from beginning to end, I have enjoyed learning, building confidence, working as a team, using different software, and generally building on knowledge and skills, staying up to date with relevant courses, my course tutor Suzanne was absolutely lovely, learnt a lot from her, her guidance and support was excellent, she went out of her way to make you feel comfortable

I recently completed the Level 3 SEN course and found the learning experience very valuable. My tutor was exceptional; she didn't just teach the theory but used interactive discussions to help me understand how to apply SEN principles in a real classroom.

The course materials were well-structured and the sessions were engaging. I am now looking forward to working with the career progression team to secure my first school role. I highly recommend this course for anyone looking to start a career in SEN support.

This course has improved my ability to apply digital skills in both real-world and academic contexts by increasing my confidence in using digital tools for communication, research, and record keeping. I now understand how to use technology more effectively to organise information, maintain accurate records, and complete assignments professionally. It has also helped me develop better online safety and data protection awareness.

Learning was clear and informative while keeping me engaged

My experience on the Level 3 Certificate in the Principles of Special Educational Needs course was very positive. The course was clear, practical, and relevant to my role. I gained useful knowledge and confidence in supporting learners with SEN. The tutor was very supportive and gave helpful feedback throughout. I would recommend this course to others

Attended distance learning course on SEND Provision.
Registration process was very easy and carried out over the telephone. Course well run and informative, plenty of opportunity to ask questions. Very friendly and encouraging tutor.

Helpful and cooperative tutor.
Informative course .
Different learning of styles.

Completed a four week course on the principles of special educational needs and it was excellent. Extremely informative and interesting. Tutor extremely supportive and made the subjects fun !
Support, communication and interactions amazing. I would recommend to anybody interested in the subject.

amazing company, thank you for all help you've given me!

My tutor was really supportive, I have health conditions and she really helped me work through the course material without exacerbating my symptoms. Learning is remote and on camera, which keeps you focused and prevents distraction.

Where do I even begin?

My experience with The B2W Group has been absolutely terrible—and this is only the beginning of my journey.

The representative responsible for my course unreachable, to provide meaningful solution, despite the fact that I am required to complete a time-sensitive assessment.

Because no one responds, with supportive solution I am effectively blocked from progressing at all. Emails are not lead meaningful solution, phone calls lead nowhere, and there is zero ownership of the problem.

When I contacted the organization directly, the receptionist provided no help whatsoever—no support, no escalation, not even basic guidance.

I was literally told:

"That is not my job."

My calls were randomly transferred until they disappeared into voicemail limbo, with no explanation and no follow-up.

What was truly shocking was being told (by one of their receptionist), that the assessments I am trying to complete “don’t really matter” because the course is free. That statement alone shows a complete lack of professionalism and raises serious concerns about the organization’s standards and quality control.

After several calls and repeated attempts to reach someone—anyone—who could help, my frustration was met with a laugh and yet another instruction to leave a voicemail, again with no indication of who would receive it or whether anyone listens to them at all.

This is not just poor service; it is disorganised, dismissive, and careless.

If this is how The B2W Group treats people at the start, I have no confidence in anything that follows

It has been five months since I completed a course and I never received a certificate. I have been in contact with a career support advisor from the company, who has tried helping but has found no resolution yet. I have also sent an email to the help contact found on the website, sent an email to learner after care, and submitted a complaints form. Each of these attempts of contact have been completely ignored with no help provided.

UPDATE

I finally received my certificate, but having to wait five months for a digital certificate and being ignored by all of the support contacts has made this a really unpleasant experience.

Great opportunity to up skill your knowledge skills and achieve the ambition to have suitable job in the future.

The teaching, the program is great but I feel the teaching obviously is the most important. And that's why I feel very lucky to have been taught by Elizabeth Gibson

My experience was great because the company was very supportive and organised. The tutor was amazing and her instructions were really easy to understand.

My teacher, Liz, was lovely and a credit to the team. Very helpful and knowledgeable!

Resources were on point for my education, and I have found the overall course very helpful in providing a relevant qualification towards getting my ideal career.

I feel very confident progressing in my career after completing this course. The knowledge and skills I gained have strengthened my understanding and prepared me well for future opportunities in SEN settings

An amazing company to dos course with, all of the tutors are so so so lovely, kind, welcoming, inclusive, friendly, patient and supportive. You will receive as much support as you need and more.

The SEN course was very informative and helped me gain a deeper understanding of how to support learners with diverse needs. The SEN course has really broadened my perspective and given me practical tools for supporting children with additional needs. I feel much more prepared and confident now.
Thanks to Liz.

Throughout the course, I achieved several key milestones that have contributed to my personal and professional growth. One of the most significant achievements was the improvement of my communication skills, which has enhanced my ability to express ideas clearly and confidently in both team and leadership settings. The programme also introduced me to effective development strategies, helping me identify areas for growth and set realistic goals. Additionally, I received consistent support from tutors and peers who offered guidance, encouragement, and constructive feedback.