Babble Avis 1 285

Babble have been our VOIP phone & internet provider for just over a year now.

Based on our experience I would not recommend the company.

Their customer support staff have proven to be pretty ineffective.

We lost our internet and phone service recently and Babble left us high and dry. Their support staff were incapable of helping, refusing to deal with our phone calls, cutting us off numerous times after being placed on hold for 40 minutes and failing to call us back after cutting us off, passing you off to other people, escalating the matter to other departments, they tried every trick in the book and the fault was never dealt with by them.

My business was without a working incoming phone line and internet access for 24 hours and it was our staff that resolved the problem, Babble were totally disinterested.

Following on from this we asked for assistance in reinstating deleted stored telephone numbers on our VOIP phones and again the Babble people were useless.

Everything they suggested didn't work, it is clear to me that they have zero technical understanding of the products they sold to us, they offer no support whatsoever and appear to be indifferent to complaints you make about the standard of their service and support.

Based on these experiences we will 100% be choosing another supplier when our contract expires.

Absolutely shocking.

I witnessed this situation unfold firsthand, and I still can't quite believe how far Babble were willing to go in pursuit of a payment that had no legitimate basis. To see a company try to retrospectively alter the terms of a long-standing agreement using generic marketing emails—emails which didn’t even reach the intended recipient due to spam filtering—and then pursue legal threats when challenged, is frankly disgraceful.

What’s worse is the way they doubled down. Even after being clearly informed that no revised contract had been agreed, they involved a solicitor and issued increasingly aggressive threats, all the way up to winding-up orders and even contempt of court. For a business to behave this way over a disputed contract change—especially when they must have known the original terms—calls their entire approach into question.

That a judge in open court described their conduct as “shabby” says it all. It’s one thing to lose a case, it’s another to be criticised by a judge for how you chose to pursue it.

And if that wasn’t enough, even after being given the opportunity to do the right thing and reimburse over £3,500 in legal costs incurred simply to defend against their baseless claim, Babble refused. That refusal speaks volumes. It shows exactly what kind of company they are—one that seems more interested in squeezing money from customers than in acting with integrity or fairness.

Anyone working with Babble should be extremely cautious. This wasn’t just a business dispute—it was a lesson in how important it is to protect yourself when dealing with a company willing to bend the rules, ignore context, and push hard through legal threats. Not just poor service—this was corporate bullying.

Babble took over Cavendish Communications in October 2022 who we had been with since about 2007 and had entered into new contracts in 2014 and 2018.

In May 2023 we served notice to terminate our contract in August/September 2023 and in August 2023 just 8 days before the scheduled transfer Babble presented us with Terminal Payment Request for over £10,000.

We responded to say that we had never agreed to any revised contract and refused to agree or pay it.

It transpired that in March 2023 had tried to unilaterally vary the terms of the original contract from a 3 month notice of termination once out of the minimum term, to a one that renewed annually and required a notice period of 90 days before the next anniversary making you responsible to pay the remaining term. This was done via generic marketing emails that were treated as SPAM by our email system.

They refused to accept our position and put it into the hands of their Solicitor, Alex Jones.

After numerous exchanges in which Alex threatened issuing Winding up Orders and later Contempt of Court threats etc.

We finally arrived at Salisbury Count Court on 18.03.2025.

At the end of the hearing the Judge described the way Babble had proceeded as 'shabby' and upheld all the points we had made and dismissed the case.

Even though we had self-represented in Court we still incurred legal costs of over £3,500 which Babble refused to reimburse when given the opportunity.

The Barrister and the Babble witness were very courteous and open and honest which was much appreciated.

Our advice would be to check you contract with Babble and if you have signed their contract without realising the implications, that you set a reminder to review your requirements at least 3 months before each anniversary. If Babble took over your contract from another provider, then check the original terms and request that these are honoured.

In my view the way Babble have proceed in this case is nothing short of despicable and I wouldn't touch them with a barge pole.

We ended up with Babble as our telephone provider under no choice of our own. They bought our contract from our previous telephone provider. This week we had issues with our phones due to the Draytek outage. Days of phone calls and emails to Babble has ended with them passing the blame onto our previous telephone provider who they bought our contract off. Constantly passing the blame onto someone else even though they are the ones responsible for the upkeep of our router and phone lines. We have now had to pay for IT support from a different provider to fix the issue. Terrible service from this company, avoid them at all costs!

Great service from Bruce at Babble

Great level of Service from Bruce who monitored our newly installed SOGEA system for any faults - He regularly updated us with the results and escalated any concerns. Pleased to say that the transfer was seamless and I would recommend Babble for this service switchover.

Harry is always brilliant and gets back to us straight away if we need any help.

Quick response, excellent professional and knowledgeable support from Keagan Hill in South Africa!

Our previous phone provider ADSI were bought out by Babble. If I could leave a Babble a Zero rating I would.

Babble are hands down the worst I’ve ever encountered. Customer service is an absolute joke—each call is a never-ending cycle of being passed around, with no one fixing our phone issues.

In the space of 2 years we were unable to make any phone changes (time divert/out of hours) as each time Babble would make errors to our system and no one was able to fix the issue.

They couldn’t even handle the simplest of tasks, and I wouldn’t trust them to run a bath, let alone manage a companies phone system. I strongly advise avoiding them at all costs. This company is a complete disaster.

After our contact ended they blocked our phones and kept on sending us invoices. Avoid this company at all costs.

Very efficient service and supported quickly with any issues.

A number of my customers used NTE which was bought out by Babble.
Babble have cut off services by accident.
Tried to change terms and conditions, to lock customers into never ending contract.
Increased prices.
They try and lock you in because they are so expensive and give such poor service.
Added services without asking at very high cost.
Ignore emails, until you stop the Direct Debit!
I had spoken to a couple of Babble directors, who now appear to have left - no wonder!
DO NOT USE THIS COMPANY - YOU WILL BE PAYING TOO MUCH AND THEY WILL NEVER LET YOU LEAVE.
Ofcom or trading Standards? or both?
Any good reviews on here must have been posted by Babble.

Speedy response to my query around telephone diverted lines we'd previously requested and an efficient return to the original set up.

We were originally with Berry Telecom who were very helpful , then Babble took them over and the customer service is awful - I am slowly closing down all links with Babble. I am moving to a small local supplier that actually cares about their clients instead of spending a min of 2 days trying to get PAC codes and being told they charge £15 per PAC code - OFCOM will be notified.

Eleanor did everything she said she would and was courteous, polite and good humoured - despite the very bad line.

I dealt with Graham. First time ever. He was so helpful & always kept in touch from start to finish. Very good company to use.

Great professional service from Dave. Keeps you informed every step until the issue is resolved.

I have dealt with Dave for at least 4 years, he is always available and so helpful, setting up new extensions and dealing with any call issues i have. thanks Dave

Technical support was fast and effective.

Dave was very helpful with the issues I had and they were sorted out very efficiently.

Had a great experience with Dave. He helped with my problem fast and efficiently, and is a really attentive worker.