Babylove Avis 5

Jeg har sendt mange mailer etter jeg benyttet meg av angreretten og de svarer meg ikke. Har heller ikke fått tilbake de over 9000,- jeg forhåndsbetalte for produktet.
Anbefaler på det sterkeste å ikke kjøpe noe hos Babylove. De de ikke har noen kundeservice og pengene man forhåndsbetaler for produktet kan man se lenge etter.
Merk at de heller ikke har noen aktive telefonnummer man kan ringe for å prate med noen.
Ren svindel!

Leverer dårlig kvalitet
BabyLove skriver at deres varer har "høykvalitetsmaterialer". Dette er ikke riktig. De selger møbler med lav kvalitet, dårlig utført håndarbeid og ganske simple konstruksjoner. Vi har fått levert en seng med en maling som trolig er rullet på, med masse prikker og bobler. Det ser ikke fint ut. Det er synlig merker fra kutting, hull har sprekker/oppflising, og deler av konstruksjonen var ikke produsert i henhold til tegningene.
Styr unna. De har også dårlig kundeservice, og tvinger deg til å gjenta klager, sende inn bilder på nytt, i en evig loop uten noe resultat.

Ufattelig dårlig kvalitet. Stygge avslutninger, mangende skruehull, avflisninger rundt mange av de skruehullene som var. Malt veldig klumsete med ett strøk, delvis gjennomsiktig noen steder, klumpete andre steder. Ja, det er sikkert håndlaget - av en tiåring. Vi betalte NOK 12 000 (!!!!) for seng med skuff. Har fortsatt ikke fått skuffen etter fire måneder - fikk sengen for to måneder siden. Sengen er langt fra det eksklusive håndlagede produktet man får inntrykk av på hjemmesiden. Kundeservioce var supre frem til vi kom med reklamasjonskrav. Etter det har det vært totalt useriøst.

Never buy anything from Baby-Love!!!
We ordered a children's bed with a mattress and sheets. The mattress and sheets arrived super quickly without any fuss. The bed, however, took 8 weeks to arrive, and I had to follow up before it suddenly showed up.
Excited to assemble it with our daughter, it turns out that the pre-drilled screw holes almost everywhere do not match the holes for the accompanying screws. Therefore, we chose to stop assembling the bed, after which I wrote to their customer service. Over a period of more than a week, I received several responses stating that my bed was on the way in response to my complaint about the mismatched pre-drilled holes.
After three emails from Baby-Love, which seem to avoid addressing my complaint to avoid a case, I became irritated. I wrote a longer email again, complaining about the bed, explaining that they had two options: either take back my entire order and refund my money since we do not want to wait another 8 weeks for a new bed, or they could refund us around 20-25% as a discount because their bed cannot be assembled as it arrived. In this case, I would drill new holes myself and use brackets to stabilize the bed.
Finally, I received a response to my actual complaint, offering a discount code of 132 DKK!!! Yes, you read that right—132 DKK after a purchase of 7000 DKK from them. In my opinion, this is a way to completely disregard their customers. So, I chose to reply that they could do better, considering they sent us a product that does not meet expectations and compromises my child's safety when lying in a relatively high bed.
Now, after a week, there is still no response from them, and the bed has been assembled using new pre-drilled holes that fit and various brackets to support the bed's durability.
Baby-Love claims on their website that they are created out of love for children, but that is nonsense, as the bed we received was not made with love for children; it was made so that children can collapse in their poor-quality bed.
Their customer service is virtually non-existent, and I believe they are just rubbing their hands together over making 7000 DKK, not caring whether I want to return and buy more or not.
I would advise everyone to find their new children's bed or whatever else Baby-Love sells somewhere else; unfortunately, you risk ending up with a really bad product that also creaks like crazy and in no way feels stable to lie in