Back Care - Australia Avis 

I spent a long time looking for a solution to manage occasional ankle discomfort in bed before finding this company. Their product selection is excellent, and they had precisely what I was looking for. It is also wonderful to support an Australian-made business. Exceptional quality and service!

It is such a comfortable pillow, I am a side sleeper, and it supports my neck so well, that after a goodnight sleep, wake up without sore shoulders. Best pillow ever.

Great range of products backed with solid advise. I got the chair based on a recommendation. Quick turn around

Very disappointing experience with Back Care Online.

I purchased a $495 BIFMA-accredited ergonomic chair in November 2024, advertised as offering “unmatched ergonomic support and durability”. After only ~16 months of normal home-office use, it became dangerously unstable, rocking backwards and sideways despite being locked. The fault aggravated my husband’s existing back injury and caused pain for several days.

Back Care Online initially confirmed in writing that the chair was “well within its warranty period” and requested a video. After seeing the video, they changed their position and said it only had a 12-month warranty. I could find no clear warranty period on the product page, receipt or T&Cs.

They suggested I diagnose/tighten the chair myself or purchase replacement parts. When I raised concerns about the chair’s safety, durability and my rights under Australian Consumer Law, they stopped responding entirely despite multiple follow-ups.

I have since had to escalate the matter to Queensland Office of Fair Trading and am now considering QCAT.

A $495 ergonomic chair marketed for its durability should not become unsafe after ~16 months of normal use. Even more disappointing has been the complete lack of response once I challenged how the matter was being handled.

I would be very cautious purchasing an expensive ergonomic chair from this company given my experience.

Since purchasing the sleeprrr pillows we had a better night slept. We haven't woken up with a sore neck. My breathing has improved no snoring,I would highly recommend the pillows.

Prompt efficient service

Ease of ordering, availability of product and very fast delivery with good communication

I've been using Back Care - Australia's pillows for years after being recommended by a chiropractor. The pillows are adjustable so you can change the heights, they're contoured to support your head and neck and they fold down to fit in your suitcase for travelling.

Having the right product available.
And according to the physio "perfect!". You'll learn how to tune it.

Quality product. Great service. Well packaged for delivery

Fast delivery, excellent customer support. The pillow was amazing, the same as one recommended to me by my chiropractor but cheaper. Wonderful company. Best night sleep and ages. Thank you.

Great Service - prompt & very efficient with orders that we put thru

My experience with the company started with a disappointment, No Stock. The outcome is excellent, the follow up and investigation to accommodate my On-Line order was terrific. Part of my order is on its way.
Thank you very much.

I am impressed with their quick delivery once product was purchased.
Extremely happy with the egg crate mattress topper and super soft neck support pillow. Best sleep I’ve had, thank you back care .

My order was processed quickly and arrived safely and ahead of schedule

It was easy to order and will be so to claim on NDIS, too!

I bought the "DJMed Knee & Leg Pillow with Leg Strap" for my partner and he loves it. The size is good (quite petite dimensions, fits in a backpack for travel) and the strap keeps it secured through the night. You can position the pillow easily anywhere along your leg. The foam feels dense and good quality. The removable, washable cover is great to maintain hygiene, especially in the Queensland heat. Price point was good and delivery speedy. Highly recommend ordering through Back Care Online.

Product was as advertised, sent quickly.
Reliable and trustworthy seller.

Fast and efficient.
My cushion arrived quickly and is excellent quality. Update emails and tracking were appreciated and shipping was fast, especially considering it was sent from Victoria to Queensland - only took a few days.