Lastman's Bad Boy Avis 

NOOOOOBODDYY gets back to you! I have e-mailed multiple times, I have called multiple times and waited so long on hold (45 min +) and nobody responds!! I was told 2-4 week delay on my couch delivery. Over a month has passed and NO UPDATE. Nobody is getting back to me and I have no idea where the heck our couch is. The WORST customer service I have ever experienced. We want to cancel our order and the only way to do that is to go through your bank to reverse and cancel the charges/order since you can't reach an actual human to speak to. I will never purchase anything from this place EVER again.

I wish I could give this company zero stars! I ordered once and would never in my life! Do it again. I ordered a sofa online from the beginning of January. They said nothing about the sofa being out of stock and processed my payment still. Received a call a week later saying they won’t get stock for another 6 weeks. I call them, the rep(very rude and unprofessional btw) said they would get stock by Jan 31. I said fine, whatever. Call Feb first, that’s today, another rep picks up this time and says mid Feb they’re getting the stock. So I have to wait 2 months for them to get the stock before they can ship to me. Mind you, they haven’t put in any effort to contact me and keep me updated. I have to constantly be calling. Never again and you cannot pay me enough to order again with this company.
Update: It is now Feb 17, 2023 still no update on the couch so I called them to see what’s going on. The rep says that it doesn’t look like I’m going to get the sofa I ordered. I asked for a refund they give the same ridiculous runaround that they’ll call me back. I regret ordering from the company!!

We have never bought anything from Bad Boy because of their website reviews. On January 22, 2023 we have visited their Brampton store because we wanted to buy Whirlpool fridge. The reason was to save taxes (Chinese New Year) and have a free delivery. That was more than $300 difference compared to all offers from different companies! We were welcomed by Meena; she spent with us all the necessary time and explained everything we needed including Bad Boy policies. Her service was excellent. She said that the fridge would be delivered on January 24. The delivery guys came on time. They were very pleasant and they brought a new fridge and moved the older fridge to the basement going around the house ($15 was included in our invoice for that). They behaved very professionally and friendly regardless the necessity of taking out and putting back the doors on both fridges due to our smaller entry door size. That friendly service took one hour and a half. We were very nervous expecting website reviews. But at the end we were very happy that we have done it. As I have mentioned, the service was excellent.

I wish I could leave less than 1 star. My parents bought a fridge & stove Dec 16 and were told delivery would be Dec 27. They just got the stove Jan 13. On Jan 14 they got a call stating delivery of the fridge would be Jan 17. They stayed home all day with no delivery or phone call. My Mom called Jan 18 & was told Mario would call her back, he never did. She called Jan 19 and was told the fridge was in Kentucky with no eta. I called and was yelled at & spoken over by Mario who told me my parents got "a good deal". There old fridge has stopped working & they have been without a fridge for 2 weeks. The Manager, Rohan said he would call me with details of a different fridge that they could deliver right away. I have yet to receive a call and he seems to be dodging my calls. I would never shop at Bad Boy & I will recommend everyone to shop anywhere but this company. The service is horrendous!

wasted my whole day, they called me to schedule a delivery, they gave the the slot between 11am-2pm so i have to move my other appointment to accommodate them since i need the stove urgently. around 2:10pm they sent me text message saying they are coming in 10 minutes, I've waited and no one came, tried to call all numbers associated to my order and also the number they used to text me but no avail. I have no idea if they will still come.

Worst company ever! All i wanted was a recliner chair. First of all they only carry floor models in store and new ones have to be ordered online. They are the worst..I ordered online and after the purchase it didn't even give me an ETA..was sitting under processing for over 2 weeks so I decided to call them only to find out that the item was discontinued. That too she had to find out by contacting their manufacturer which apparently isn't even them. They can't even refund you because it's not them apparently so she transferred me to them and after a long wait they told me wait 5 to 7 business days for this to process. I asked if they would send some of confirmation and he goes no. I'm like how the hell would I know if it's completed and they asked me to call them if money isn't ba k I nmy account. It's such a hassle with badboy. My first and last time ever.

I came in to Bad Boy and was greeted right away by Jarod Hubbard. He was pleasant and very helpful. He helped me find a mattress I was looking for and it was on sale. The store is very nice and I will shop here again. I will tell my friends too. I was worried because I am not a fancy person. I just like to go and get my work done. I have had bad interactions at some places. maybe I should have worn my mink coat. Thank you very much for making me feel good about my purchase, I don't usually spend on myself but I was tired of sleeping on my boxspring it was painfull. Carrie Franssen.

Terrible and unfriendly online customer service. They lie to everyone about delivery dates.
Buy your furniture somewhere else.
Very disappointed customer

I strongly recommend you stay away from this company. I purchase a bed from them on January 6, 2022. At the time that bed was on back order. Since then, I've been given 3 different tentative dates. Finally got sick of waiting for a bed that was still now in stock. I cancelled my orderon June 24, 2022. ONLY BAD BOYS FURNITURE NEVER REFUNDED MY PURCHASE. I have escaladed my refund request 5 times since June 24, 2022. We are now December 21, 2022; STILL HAVE NOT BEEN REFUNDED. Unless you WANT TO FEEL LIKE YOU'VE BEEN ROBBED BY THIS COMPANY don't buy anything off their website!!!!!

Long wait times with customer service up to forty minutes . Waited 8 months for delivery yet they charged my credit card from day one not when items ship. Exchanged an appliance for a cheaper model and they refused to refund me the difference in price. Customer service reps have no authority to issue refunds and refer it to managers who never call you back. Avoid this retailer .

Late delivery....5 months late! No updates,no answers to several emails.bad costumer service
Terrible material! Received couches end of May(finally)...stitches are coming apart in October! Emailed ,called expected a service call,got nothing and we are now ends of December!!

Ordered stable washer and dryer paid on line told me in 2 weeks I should get it. Called to to deliver the next day
never arrived 1 month later called to deliver was told it arrived damaged. Tried to get me money back but no one called me back. Everytime I tried to call the manager they were never in. Finally 5 months later my credit card provider got my money back for me. this experience was an eye opener for me. Never buy appliances on line and pay for it.bad boy should be a ashamed of themselves for taking money from people at this hard time we are all facing.

I ordered a sofa but the delivered one is defective.
They didn't want to replace with a new one (even if there were stocks) but their resolution is to send back the to the manufacturer to have it fix.

I was in the dilemma of having no sofa for a month (because the old one was dispatched before they deliver the defective one).

The worst part is the follow up as the service didn't care to answer calls. The manager of the store, despite of my personal follow up, didn't manage to do anything.

After a month of follow-up, I managed to get help through company's Facebook messenger to expedite the process.

I ordered a microwave and dishwasher in april during their save the tax event. I was told it will take 6-8 weeks to get my order. Within the 8 weeks the microwave came but not the dishwasher. I called the customer service and gave me an option to get a different dishwasher, but the ones they are offering me does not have the same features plus i have to pay more than what i paid for the one i previously ordered. So i took the other option which is to wait until august. But august came and gone and i still didnt get my dishwasher. Its already end of October, I called again last week and the customer service rep told me that my order will arrive soon. So far i have not receive any calls about the delivery. I am very disappointed, they should not be selling appliances if they dont think they will get it in time.

My washing machine broke in September. Bought a new washing machine on 2022-10-04 from the Bad Boy but asked for delivery (rather than carrying back myself). The next day I received a phone call saying the washing machine delivery would be delayed 2 weeks. Not happy but OK. It is now October 31st and I have not heard from the company. When I phoned they told me not to expect delivery until theend of November. I asked to cancel the order -- I need a washing machine. I asked to cancel the order and was told orders cannot be canceled. I asked to speak to someone who could help me. The representative told me no one could help me." Thanks for the great service.

Furniture is not good quality, within two years it’s demage, if you have extended warranty, still they said it is not cover.
Nooot recommended.

If , I can give zero to this company I will do so , worst and worst, managers are liars , owner dishonest
I purchased some items there , I also purchased warranty, I have issues with the fake leather I got sold now I’m having issues with them . Just buy at the brick because I bought furniture for my kids , they broke the bed , I call the brick technician came check and they replace it . Please bad boy is big but dishonest and crook . Go at Leon or Brick . Sweet talkers even that manager Paul biggest Liar.

DISGUSTED with this company. Long story short, we purchased a bed. It came damaged. We spent $500 just to fix it and put it together but this doesn't hide the damage parts all around it. It's been 8 months of our ticket being opened and being "processed" with no response and waiting on hold for at least an hour every time we call just to get hung up on!! So aggravating. Customer service is beyond rude and will purposely hang up on you and tell you that you can't speak to a manager when you ask nicely lol and tell you you're rude and have an attitude when they are the ones being rude and giving attitude because they don't want to deal with your ticket... I finally got a hold of someone and they wouldn't offer more than a pitiful $250 even though we spent $500 just to put the bed together and still have damaged bed parts that we can't hide. Thankfully I work in the legal field and will see them in court. DO NOT ORDER FROM THEM. save yourself the grief.

I ordered 2 refrigerators on September 7/21; one was for my kitchen and the other for my basement apartment.

Refrigerators have not been received.

On August 18/22 I walked into the Brampton Bad Boy store and demanded the order be cancelled and a refund issued back to my Flexiti account.

I was told that the order was cancelled. Refund has not been issued.

Emails and phone calls are not being returned. Online chat was disconnected after I waited an hour.

This is the last place anyone should shop for appliances or furniture.

Absolutely disgraceful how they operate!!!!

Under their "golden" warranty a handle of my bad boy couch broke. Sent an email to customer service and four months later got a phone call asking for pictures. Sent them and after a week got a mail - my claim is regected - "excessive use" was the reason. So I was not supposed to use it obviously. To buy a new one and toss this to the landfill? For such little part they cannot replace? Terrible customer service - think before buying from them.