Baggy Boys Ltd. Avis 

Waiting over two weeks now on refund money to come back

Great seller and item A+++

Item as described, no issues

Promised a refund publicly online for faulty products but never sent one

Bought a fleece during their £20 site wide sale 20/3/24. Confirmation email and nothing else. Emailed on 1/4/24 asking for updates and was told they'd double sold the item I bought. I was told I could pick another item for the same value but I requested a refund instead on 2/4/24. No reply. Chased on 8/4/24 and was told the refund had been processed and should be in my account within a couple days. It's a week later and I still don't have my money. Have emailed again (15/4/24) chasing and havent heart anything. I'm opening a dispute with PayPal!

Would not buy from them again!

The clothes I ordered didn't fit right and so I looked into their returns policy. Weirdly, you had to email their customer service line to receive the returns address. Though they say on their website that it is "hassle-free" it was not at all. They say they offer a refund if the return is received within a week, and I saw no issue there. I sent a quick email providing all information like order no. and reason for return etc. and I received no answer for 3 days. The response I then got was to reiterate and confirm my details and I did so, a little annoyed as all the information was in the original email, but it wasnt the biggest deal at the time. Since sending off this email, I have not received any word from the company. It has been 3 weeks. I have aknowledged that now there is no chance of getting a refund as per their policy solely due to their inability to offer customer service. If you are going to make it so complicated in the first place, requiring customers to email and wait to receive a return address, then actually replying would help :/

Still waiting for one of my jumpers to arrive.. payed for 1-2 business day delivery, its been nearly 2 weeks

Product is exactly as described size wise, in great condition, and looks even better than the photos. Delivery was speedy.
Very pleased :)

Really decent pieces, but unfortunately a piece was “overbought” and I couldn’t receive it. The main problem however has been the lack of communication involving a refund, I’m still waiting on a reply.

DID NOT REFUND. DO NOT BUY.

I ordered two items here before Christmas on a sale. Only one arrived. When I contacted, I found out that they accidentally sold two items and so sent it to someone else instead of me.

I have contacted for a refund and messaged over 6 times but haven't received a single response. They have taken £10 from me.

I’ve ordered a few times from
Baggy boys and understand that they are vintage. However my last order came with cigarettes burns and marks all over. This was not stayed in the description. I’ve contacted baggy boys with no reply. Really disappointed

Worst company I’ve delt with. DO NOT BUT FROM THESE PEOPLE. Bought my jacket and after constantly emailing them with little to no response, they said they already sold it. They said they would refund me within 5 days but 2 weeks later I still hadn’t had the refund. Them they found it and when it arrived it was too small so had to return it. After all of this Royal Mail damages the package and they blamed it on me and said they would only give me a 50% refund.
Non of this was my fault and they could’ve claimed back on Royal Mail for the damage and then resold the jacket. Complete shambles of a company and with little to no customer service. After all this with me always having to chase them and asking them to give me a ring, in which they never did, the jacket turned up in the same condition as I sent it.

STAY AWAY FROM THIS COMPANY

I bought a mystery box for 80£ and have not received it...

AVOID this site. I ordered a vest that was taking too long to be dispatched. I emailed customer service and was advised that they were working on sending it the same day. 5 days later, nothing arrived so I emailed them and was advised that the vest had sold out. I was given option of choosing something of same value or refund. I requested refund. My Shop app alerted me that item from the company had been shipped.
I emailed asking for explanation as I had clearly requested a refund and not another item. I am waiting for response. I am anticipating that I will not be contacted, however I would like and would welcome a response. I am thankful that I made a small purchase.
It is now December and I have had to raise dispute with PayPal to get my money back. Baggy Boys stated they have issue with PayPal... I would not advise anyone to order from them. If they have a physical store, then go for it, at least you will have something to show for your purchase

My parcel never turned up. I would be very careful purchasing anything from this company. I will avoid this company from now on.

Brilliant seller. Item came rapidly as requested, jeans were perfect (in fact in much better condition than I was expecting!)
Great communication. Definitely one of the best sellers I’ve bought from. Cheers again!

There’s always an amazing selection to choose from and the service & quick delivery has always been outstanding.