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All I can say about Ennis BBs in Co. Clare is filthy. Dirty tables. Rubbish and dirt on floors. Bins absolutely disgusting and overflowing.

I went to the Canterbury branch to buy some cakes for a family member who is in hospital. I paid £12 for a box of 4 cakes. The price seemed reasonable for 4 big cupcakes which looked of good quality and beautifully decorated.
Once I had cut into them, the cakes were almost raw on the inside. They were stodgy and lacked any sense of flavour.
They were absolutely awful and thoroughly disappointing. We did not eat any of them.
I will not be buying from Bakers and Barristas again.

FALSE ADVERTISEMENT IN BBS JETLAND. A sign out infront of the coffee shop caught my eye. On it said ANY freshly baked muffin and medium drink for €6.45. We proceeded to the till and requested two sticky toffee buns with two S’mores hot chocolates. The cost was meant to be €12.90 but we were then told that it was 19 quid by the cashier. I asked politely what about the deal and she called over an older RUDER colleague who said that we had to buy it since it was already typed into the till. Disappointed we had to change our order to regular hot chocolates. No way was I going to pay more than expected,this lady was treating us as if it was our fault the younger inexperienced cashier typed in the wrong thing. We eventually got our food at the proper price but the emotional damage was done.
From the daughter of Amanda Ryan !

Went yesterday afternoon to bakers&baristas with my friend we had a lovely afternoon, the service was amazing, great atmosphere and the food was fantastic.

Great food
Staff friendly

Dine in | Lunch
I went to the Maidstone branch for lunch with my boys and we were seated at a dirty table, still cluttered with used plates, trays, cups, crumbs and spills from the previous customers. I requested that the table be cleaned before we sat down. The Asian man attending to us asked us to sit and said he would send someone over to clean it. We cooperated and sat down, even cleaning the chairs ourselves since they were also covered in food crumbs.

The next thing we knew, this man was passing our food plates to us from his till through the barriers. I reminded him that the table hadn’t been cleaned and there was no space for our food because of the leftover items. He started yelling at me and insisted I take the food from him. I refused, saying there was no way I would eat at a dirty table. He yelled again, took the food back and sent a young lady to clear the table. However, she only removed the plates and cups but didn’t clean the crumbs and spills. They also didn’t say anything about our food.

After a while, a mature lady who seemed to be the manager came around, saw our messy table, apologized, cleaned it and brought us our food.

I can’t stop wondering why the Asian man treated us that way. I keep asking myself if it was because we were a black family. The treatment we received was appalling and made me feel terrible for my kids. It was truly a heart-wrenching experience for us today

Worst customer service experience ever.
I visited the Metrocenter branch 4 times now and every time I can see the same level of mess around the staff service area. The staff aggressive all time, it doesn’t matter what time what day you go. Never welcoming or smiling. My last visited was today. I ordered Iced Mocha and i got iced coffee with no chocolate flavour at all. When i told the batista she was arguing with me insisting that it's the right drink. I never heard any apologies and she was so annoyed that she had to remake it again. I think the staff needs to understand how to treat customers with respect.

I always have coffee in Stratford International.Convenient location,excellent coffee & staff are wonderful.Milly & Ayéday are a superb team..customer service is over & above expected.Try it when at Stratford.

Went to the one in Banbury. I had tea and a bacon sandwich. My wife had a flat white with some shortbread.
The following day I was really ill.
I wasn’t impressed by the cleanliness of the place, and certainly won’t be heading there again!

Visited today and had to wait for the code at the bottom of the till receipt to use the toilet. The key pad was low down and difficult to see in order to key in 5 digits. This was most inconvenient and I consider not customer friendly. I understand that it is difficult to limit the use of the facility to customers only but there must be an easier way.

I've been to Bexleyheath and all the tables outside were dirty and we had to wait a very long time for our coffee and was quiet and nobody in front of us.

Only wanted a couple of coffees. There wasn’t enough staff as we were waiting 10-15 mins in the queue and tables weren’t being cleared. The one star is for the staff member who was kind and apologetic and refunded us because the coffee was so weak we couldn’t have made out what it was if our eyes were closed and didn’t want to drink it.

Flat white? Er no, instead we got milky coffee with a hint of froth. Nice crisp well baked pastries? Sorry again no, soggy underbaked and rather nasty. Definitely not visiting the Chantry Place Norwich Bakers and Baristas again!

Staff so rude! Will not be returning over this very poor customer service. Should be ashamed of themselves for the way they treat customers and speak to the public.

Went to the branch at the metro centre today. My husband had a very mean sausage sandwich. One and a half sausages in what otherwise would’ve been very good. The cheese scone I had is difficult to describe. It was not a scone. Very greasy and stodgy. Don’t think we’ll go back even though the milk shakes were very nice.

Our 2nd time, at Brent Cross branch.

Friendly, accomodating and proffesional staff.

Clean and airy seating areas, with everything you need.

Only down side was the use of paper cups.

But coffee pleasant with lovely, fresh Muffins.

My daughter and I took my very elderly mother to the branch in Livingston Designer Outlet yesterday. It was very dirty, I had to wait for a staff member to come to the counter (though it was not busy, well past lunchtime), and only after I'd paid did she tell me that they had no crockery and our drinks would have to be served in takeaway cups. A 95 year old doesn't want a huge paper cup of hot water with a teabag floating in it when the menu says 'a pot of tea'.

There were clean cups and saucers sitting on the counter and in one of the open cupboards, so they clearly simply could not be bothered to use them (and then have to wash them up.)

There were no teaspoons, only forks - though when I asked, teaspoons were grudgingly produced. There was nowhere to put the used teabags except on the table.

The whole place felt very dirty and also as though the staff were about to close for the night, although we noticed that the café was in fact supposed to be open till 6pm and it was by then no later than 4.

We'll go to Costa or Caffe Nero next time. Very disappointing and also quite expensive for what it was.

I've filled in the 'contact us' form on the company's website but from what other people have said in their comments, I'll not hold my breath for a response.

coffee and food are nice
friendly staff
shop is clean
outside the food court

Meadowhall store near the food centre. Never again. Called in today on the 25th and we won’t be going back.

Lady on the till had a disgusting tone in her voice with us.

We are coming to your shop, be inviting, not rude.
Food wasn’t good but the coffee was okay. Thanks to the lady with glasses who was really polite.

Went to meadow hall , the lady/manager serving was an absolute delight , so friendly :)
The cake and drink was lovely 😊