In my honest opinion this has to be the top online meat provider I have ever come across? Lamb beef chicken all fresh perfectly presented and packaged in a sturdy cool box to keep things as fresh as p... Voir plus
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Lisez les avis des autres
I was given a full refund for a shipment of asparagus which wasn’t up to scratch and received a very kind email immediately. Fantastic customer service made it very easy to reorder a box of vegetables... Voir plus
Texted me to ask about a substitution, replied without issue. Then the next day had a email sent saying now *multiple* items will be missing from my order despite me putting a note specifically asking... Voir plus
I have used Bakkali online for the first time as they are unique for their products in UK. I was offered a generous discount, I received my order within 49 hours. All products are the correct ones ar... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de livraison des courses
- aussi dans
- Épicerie
- Épicerie asiatique
- Épicerie indienne
- Marchand de légumes
Écrit par l'entreprise
Cultural groceries delivered to your home. We deliver Halal meat, fresh fruit and vegetables, everyday pantry, desserts and more. And with our 100% freshness guarantee, be assured that you'll receive high quality items that you are 100% happy with or you'll get your money back. We source our products from authentic cultural suppliers across the UK and currently deliver to customers in Greater London.
Coordonnées de contact
5 Brayford Square, E1 0SG, London, Royaume-Uni
- 07361587726
- ishan@bakkali.app
- bakkali.app
4,5
Excellent
437 avis
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A répondu à 22 % de ses avis négatifs
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TAKE CARE, Spoiled food
I placed an order for about 120 pounds. It consisted of cheese, juices, bread, meat, chicken...
Seriously, I was surprised to find that the liver and kidneys were rotten, their color was almost black, and their smell was very bad. I even took the garbage bag out of the house the same day because of the strong smell. I just want to warn customers. Seriously, if I had time, I would have filed a complaint at FSA and environmental health council. And I would have followed up until action taken against this seller. I am sure that it is not a coincidence, and that he has other rotten products. Shame on you for selling rotten food. Unfortunately, the site does not support attaching images for customers to view.
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Update:
I was contacted by customer service. They asked me about the issue in detail so they could determine which step in the process caused the problem. The conversation was nice and friendly. They explained that the meat products are handled and shipped by a third-party provider. I understood their explanation. They apologized and sent me a free replacement.
What stood out to me — and the reason I would change my review — is their excellent customer service. They truly care about customer satisfaction and kept following up via phone and email until the issue was resolved.
Thanks for the great customer service! Wishing you success and continued growth.
27 juin 2025
Réponse de Bakkali
Hi Mohamed,
Thank you for taking the time to share your experience, and please accept our sincerest apologies for the inconvenience you encountered. We completely understand how disappointing it must have been to receive items in such condition — especially when it comes to fresh meat.
We’re truly sorry your order didn’t meet expectations. At Bakkali, we stand by our 100% Freshness Guarantee, and we take such incidents very seriously. To make up for this, we’ve already sent you a complimentary replacement order, as a gesture of goodwill and commitment to customer satisfaction.
We are currently investigating the incident across all areas, including packaging, meat quality, and courier delays, as we can see the order was delivered late — something that can directly impact the quality of perishable items.
We truly appreciate your feedback and hope to have the opportunity to serve you again — properly this time.
Warmest regards,
Aya
Customer Service Team @Bakkali
I ordered type of biscuits and I was…
I ordered type of biscuits and I was given different type which I didnot order and I spoke to customer service who advised will send the ordered one but given same .the person from customer service gave different name from the email .I have very sad and disappointed experience 😞
8 juillet 2025
Avis spontané
Réponse de Bakkali
Hi M. Shahin,
Thank you for taking the time to leave your feedback, and we’re very sorry to hear about your disappointment with this experience.
We want to clarify that the item originally ordered was a specific type of biscuit from a particular brand, and when that exact variety wasn’t available, our sourcing team sent a similar one from the same brand that included dates, as a temporary solution. When you reached out, we immediately offered either a refund or a replacement — and upon your preference, we sent a replacement at no cost.
We truly understand how important specific preferences are, especially when it comes to nostalgic or traditional products. That’s why, even after the replacement, we contacted several suppliers in an effort to locate the original version. While it’s currently unavailable due to it being an older type of biscuit, we have placed a sourcing request with our partners should it come back in stock.
Regarding your customer service experience, please note that we have multiple team members assisting customers, which may explain the name difference you mentioned.
We’re truly sorry this didn’t go as smoothly as we hoped and appreciate your patience as we continue working hard to meet your expectations.
Warmest regards,
Aya
Customer Service Team @Bakkali
First time tried Bakkali and it was a…
First time tried Bakkali and it was a great experience. Easy to shop online, great choice and the items arrived well packaged. Good updates too.
26 juin 2025
Réponse de Bakkali
Hi Alvi,
Thank you so much for the kind words! We're thrilled to hear your first experience with Bakkali was a great one. We look forward to serving you again soon 🌟
Warm regards,
Aya
Customer Service Team @Bakkali
Small but very tasty
25 juin 2025
Réponse de Bakkali
Hi Elizabeth,
Thank you! We’re so glad you enjoyed it — small but mighty! 😊
Hope to see you back soon.
Warm regards,
Aya
Customer Service Team @Bakkali
Réponse de Bakkali
Hi Ingrid,
Thank you so much for your continued trust! We’re thrilled to hear both experiences were fantastic 💚
Looking forward to your next order!
Warm regards,
Aya
Customer Service Team @Bakkali
Every thing goes easily
Every thing goes easily! The service is great of anything is wrong, they correct it. So! 1 am pleased!
25 juin 2025
Réponse de Bakkali
Hi Dennis,
We're so happy to hear everything went smoothly — and that you felt supported when something needed fixing 😊
We truly appreciate your kind words!
Warm regards,
Aya
Customer Service Team @Bakkali
Meat was fine no glaring issues..But
Meat was fine no glaring issues! Only thing that was annoying was the 500g chicken breasts was literally just one big breast. Would be good in the future if 2 or more smaller ones can be sent that total same weight! Will defo be ordering again though
24 juin 2025
Réponse de Bakkali
Hi SB,
Thank you so much for the helpful feedback! 😊
We're glad to hear the meat was fine overall, and totally get how the size could be inconvenient. In the future, feel free to leave us a note in the cart section if you'd like your meat cut a certain way — we’ll be happy to accommodate 📝🍗
Looking forward to serving you again soon!
Warm regards,
Aya
Customer Service Team @Bakkali
Réponse de Bakkali
Hi Marjorie,
We’re so glad to hear that everything went smoothly and you’re happy with your purchase! 😊
Thank you for taking the time to leave us this lovely review — we look forward to serving you again soon.
Warm regards,
Aya
Customer Service Team @Bakkali
Second order now drinks come…
Second order now drinks come professionally packed they even gave me a discount no questions asked great service great customer service the other reviews saying otherwise are lies the team can’t be more helpful
1 juillet 2025
Avis spontané
Réponse de Bakkali
Hi Daral,
Your words truly made our day! 💚
We’re thrilled to hear your order arrived as expected and that you felt supported — we always aim to treat every customer with care and honesty.
Thank you for your continued support and for taking the time to share your experience!
Warm wishes,
Aya
Customer Service Team @Bakkali
Happy to have halal meat from Bakkali
"This is the second time I order from Bakkali, and I was once again very impressed with their products. The za’atar was amazing, and the meat and chicken arrived in excellent condition and are of high quality. They are also honest in their dealings—the order arrived on time. Additionally, the owner gets back to you if the item is not available.
Thank you once again, and I wish you continued success."
24 juin 2025
Avis spontané
Réponse de Bakkali
Hi Dareen,
Thank you so much for your kind words and continued support! 😊
We’re absolutely delighted to hear that everything arrived in excellent condition and that you’ve enjoyed the za’atar and halal meat. Your trust means a lot to us, and we’re grateful for the opportunity to serve you again.
Looking forward to your next visit!
Warm wishes,
Aya
Customer Service Team @Bakkali
Cannot recommend the store more
Cannot recommend the store more!
I have ordered some delicate meat cuts for special middle-eastern style dishes and I was really surprised to find everything I wanted in Bakkali!
From special meat cuts, rare-to-find herbs and condiments, to fruits, vegetables, and sweets! Delivered so fresh and exactly on time.
Customer service went above and beyond with our order, as one of the cuts I needed were not available after I made my order. They let me know beforehand, refunded the money, and on top of that, kindly sent some fresh meat cuts as a compliment! I rarely find such level of service anywhere.
The meat was nicely and securely packed with lots of ice packs all around. When opened, it was very fresh. I have ordered some lamb intestine (Mumbar) which is known to be a really tricky piece to handle, but bakkali delivered everything so fresh. I also ordered some ingredients to make Knafeh; like Akkawi cheese, orange food colouring, etc. everything was top quality. Couldn’t be happier and won’t be last time to order of course!
4 juin 2025
Avis spontané
Réponse de Bakkali
Hi Hend,
We’re genuinely touched by your beautiful review—thank you! 🧡
It means the world to us to know that you were happy with the freshness, packaging, and variety. Our team works hard to ensure rare and special ingredients make it to your kitchen just the way they should, and we’re so glad that showed.
We can’t wait to serve you again soon, and we’ll always do our best to exceed your expectations!
Warm regards,
Aya
Customer Service Team @Bakkali
The food is fresh and good quality.
27 mai 2025
Réponse de Bakkali
Hi Matilda,
Thank you so much for your lovely feedback! 🌿
We're thrilled to hear you enjoyed the freshness and quality of our products. If there’s anything we can do to make your next experience a perfect 5-star one, we’d love to hear it — your feedback means a lot and helps us grow.
Hope to welcome you back again soon!
Warm regards,
Aya
Customer Service Team @Bakkali
Excellent customer service
Excellent customer service, good quality products with long sell by dates.
27 mai 2025
Réponse de Bakkali
Hi Nat,
Thank you so much for your kind words! 🌟 We're thrilled to hear you were happy with the quality and shelf life of the products, and that our customer service made a great impression 😊. We really appreciate your support and can’t wait to serve you again soon!
Warm regards,
Aya
Customer Service Team @Bakkali
Réponse de Bakkali
Thank you so much for your kind words and support! 😊 We’re thrilled to hear you had a great experience with us and can’t wait to serve you again soon. If there’s anything specific you’d like us to improve or add next time, feel free to let us know. 💚
Warm regards,
Aya
Customer Service Team @Bakkali
Good quality food
It’s hard to get halal meat in my area. With Bakkali I’m spoilt for choice. Big range of food. Meat is well packed and fast delivery. Good quality food.
31 mai 2025
Avis spontané
Réponse de Bakkali
Thank you, Maria! 💫 We're so happy to hear Bakkali has become your go-to for halal meat and quality food. We’re always working to offer a wide range and fast, fresh deliveries 🚚🥩 — and it means a lot to hear it’s making a difference for you.
Best wishes,
Aya
Customer Service Team @Bakkali
Finally all my favourite middle eastern products in one place!
Ordered from the first time on Bakkali and can't wait to place another order! I live in an area where it's hard to find my favourite middle eastern products and it was such a joy to find them all on one website!! Finally been able to cook my favourite Syrian dishes, the halal meat was very fresh and the products were great quality. The whole experience was 10/10
25 avril 2025
Avis spontané
Réponse de Bakkali
Thank you so much for your beautiful review, Mona! 💚
It truly made our day to hear how much you enjoyed your first Bakkali experience — and how happy you were to find all your favourite Middle Eastern products in one place 🇸🇾🧄🥩
We were so inspired by your message that we shared it on our social media! 🌟
Can’t wait to serve you again and help bring even more of your favourite dishes to life.
Warm regards,
Aya
Customer Service Team @Bakkali
This was my first order great…
This was my first order great communication items well packaged and a good price
16 mai 2025
Avis spontané
Réponse de Bakkali
Thank you so much for your lovely feedback, Mrs Adams! 💚
We’re thrilled to hear your first order went smoothly — great communication and good prices are things we really care about. We can’t wait to serve you again soon! 😊
Warm wishes,
Aya
Customer Service Team @Bakkali
All received as expected.
All received. well packed. One jar had leaked but food was ok.
1 mai 2025
Avis spontané
Réponse de Bakkali
Thank you for your feedback, Alex! 😊
We’re happy to hear that everything was well packed overall. We're sorry about the jar that leaked — that’s definitely not something we take lightly. If you haven’t already received a refund for it, please drop us an email at hello@bakkali.app so we can resolve it quickly for you 💚
Warm regards,
Aya
Customer Service Team @Bakkali
The order never arrived and there was…
The order never arrived and there was no communication from Bakkali until I chased them and sharing the horrible experience. I ordered meat so it was frustrating that they didn't say anything as the meat would spoil if no delivery. I received a refund but the experience was awful. Also the first time discount didn't work, appalling.
25 avril 2025
Réponse de Bakkali
Hi Cheryl,
Thank you so much for taking the time to share your feedback, and please accept our sincere apologies for the experience you had.
We’re truly sorry that your order was delayed and that there was a lack of communication during that time. Unfortunately, delays can sometimes occur with third-party delivery partners, and we deeply regret that this happened in your case — especially as your order included fresh items.
At Bakkali, we stand by our 100% Freshness Guarantee, and we take it very seriously. Your order should have arrived promptly and in perfect condition, and we’re sorry it didn’t meet that standard.
Please know that our team made several attempts to reach out and resolve the issue, and while a refund has already been processed, we’d still like to go a step further. We’ll be sending you an email shortly with details of a complimentary replacement order, as a gesture of goodwill and to demonstrate our commitment to excellent service.
We truly appreciate your patience and hope to have the chance to serve you again — properly this time.
Warmest regards,
Aya
Customer Service Team @Bakkali
The customer service is fantastic
The customer service is fantastic. The meat and frozen food is well packaged and tasty. It all arrived in perfect condition and is decently priced.
4 mai 2025
Avis spontané
Réponse de Bakkali
Thank you so much for your kind words, Hafsa! 💚
We’re thrilled to hear everything arrived in perfect condition and that you were happy with the service and pricing. Our team puts a lot of care into making sure your order is well-packed and fresh — we’re so glad it showed! 😊
Warm regards,
Aya
Customer Service Team @Bakkali
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