Customer services is unmatched! They took really good care of me when my package was lost via Royal Mail. Looking forward to receiving my honey with black seed oil. Lovely company
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Lisez les avis des autres
Communication is a must on all levels and this company made it feel so personal. The black seed honey is perfect just as advertised and value for money. I loved the recognition from the company, it ga... Voir plus
>>> AVOID >>> AVOID >>> POOR QUALITY >>> EXTRA POOR SERVICE >>> CAUTION >>> I’ve been buying and consuming raw honey for over 40 years, and I ordered several jars from Balqees back in April. Two... Voir plus
L'entreprise a répondu
highly recommend both Baqless and their honey products. I have loved every honey I have tried so far, and the quality has been excellent. The customer service is also outstanding very professional... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Our mission is to source the purest, most delicious, raw honey from around the world. We work directly with artisan beekeepers and beekeeping cooperatives to bring you award-winning raw honey. We’re dedicated to everything honey – from exquisite single-origin, mono-floral honey, to delectable fusions bursting with flavour.
Coordonnées de contact
Royaume-Uni
- shop@balqees.co.uk
- balqees.co.uk
4,4
Excellent
31 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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V nice and I am satisfied with this and…
V nice and I am satisfied with this and their cooperation
7 janvier 2026
The honey is excellent quality
The honey is excellent quality – really pure and natural. The one with black seed is especially good, both in taste and benefits. You can tell a lot of care goes into the products. On top of that, the customer service was great: friendly, helpful, and quick to respond. Highly recommended!
16 janvier 2026
Avis spontané
The Yemeni Sidr honey is the best
The Yemeni Sidr honey is the best. Fast delivery service and always top grade honey.
7 janvier 2026
Absolutely beautiful honey..The taste…
Absolutely beautiful honey..The taste and texture is the best I have tried..I have a spoonful a day but you could have it many ways..Will definitely order again
13 janvier 2026
Delicious luxury honey with no mess
Delicious luxury honey with no mess. I can’t wait for my bundle delivery to arrive.
4 décembre 2025
Réponse de Balqees
Thanks so much Helen 😊
Disappointed – Faulty Honey and Poor Customer Service
>>> AVOID >>> AVOID >>> POOR QUALITY >>> EXTRA POOR SERVICE >>> CAUTION >>>
I’ve been buying and consuming raw honey for over 40 years, and I ordered several jars from Balqees back in April. Two jars were perfectly fine, but the Raw Black Seed Honey Fusion developed visible mould, a fermented smell, and was completely inedible — something I have never seen happen with honey.
All jars were stored in the exact same place and conditions, so it was clearly a faulty product or contaminated batch.
When I contacted customer service, instead of offering a simple replacement or refund for one jar, they insisted it was “just crystallisation” (it wasn’t) and then suggested I should pay for an independent microbiological report — which would cost more than the honey itself. Completely unreasonable.
I even offered to send the jar back at their expense so they could check it themselves, but they refused to help.
Overall, very disappointed with how the issue was handled. A genuine quality issue should be dealt with professionally, not dismissed. I will be forwarding the matter to Trading Standards for review. I would like to add photos showing the mould.
17 novembre 2025
Avis spontané
Réponse de Balqees
This order was placed nearly 7 months before the issue was raised, which means we cannot verify how the jar was stored, handled or whether any moisture may have entered after opening. At that stage we cannot assume a product fault or issue an automatic refund.
From the initial photos, what you described appeared consistent with natural crystallisation, which can create white or uneven patches in raw honey. We advised gently warming the jar to return it to liquid and reassess the appearance and smell. Instead you requested that a staff member consume honey from your jar - something we cannot do for food-safety reasons.
Raw honey does not grow mould, and we have never had a confirmed case in any batch. All batches are independently lab-tested, and no other customer from that batch has reported an issue. After such a long period, the only way to confirm spoilage would be a microbiological test.
We always replace or refund genuine issues reported within a reasonable timeframe, but in this case the claim couldn’t be verified due to the long delay and lack of evidence.
Very professional company
Very professional company, fantastic 🪭 product, good customer service. Will be buying again. Highly recommend them
25 avril 2025
Avis spontané
The best REAL raw honey !!
The best raw honey !!! if you’re looking for real raw honey Balqees is the one, amazing customer service very polite and helpful, the fusions are so good as well.
4 avril 2025
Avis spontané
This honey is absolutely fantastic!!!!!!
22 avril 2025
Avis spontané
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