I always try to leave positive reviews…
I always try to leave positive reviews as I know how hard restaurants & their staff have to work. However on this occasion we were let down quite badly. We had booked for a birthday celebration meal & one of our party was vegan. We had email correspondence prior to booking to ensure this could be accommodated, plus on arrival we spoke again to the waiting staff about the one dietary requirement needed. The staff advised there was one vegetarian starter that would be vegan suitable so this was selected. Unfortunately, on eating it our guest realised it had been made using meat. We immediately brought this to the staff’s attention and returned the meal. The only explanation we were given was that the kitchen staff that night had made a mistake, however our guest no longer felt able to eat anything else due to feeling ill, and our birthday evening was ruined. Thankfully this wasn’t a food allergy condition that could have had a more serious result, but even so, restaurants do need to be mindful of customers needs. We won’t be returning to this particular restaurant again even though the other food the rest of the guests had was ok. Future customers will need to be extra careful if they have any varied dietary needs when visiting this establishment .