Hi Macus,
As discussed on the telephone today, we have checked through the order again to see if there is anything that we can do differently to prevent the same situation from happening again. As mentioned on the phone, all of our orders into media at universities are subject to confirmation from the students union, and this isn't a factor we're in control of, unfortunately. We are also unable to determine, which companies the partner university decides to accept and decline. As you are a bar/club many Universities need to check orders as they have their own partnerships and this can change regularly. However, to stop bars and club clients experiencing a sense of dissatisfaction we will add in a step to the booking process, whereby all bars/clubs or businesses that may conflict with exclusivity partners are pre-checked with the union before a booking form is sent out. This will help prevent this situation reoccurring and hopefully save time on both parts.
Once again, please accept my apologies for any inconvenience caused, and if anything changes in regards to the exclusive partner university and their access to be able to promote your venue, we will be sure to contact you. Please let let us know if you have any questions or would like to discuss any further.
