Bank of Cyprus Avis 

Absolutely appalling, I don’t know how this bank manages to stay in business, the staff move at snails pace and have little to no knowledge of what they are meant to be doing

This is the worst bank EVER.
1) They're super slow.
2) you will be surprised, but in order to tranfer money to third-parties, first you need to order some kind of digipass, that no one told you about before (and it costs EUR10)
3) if you want to transfer money, you will need to pay EUR5 commission + EUR 10 another comission
and! they can charge you additional commission
4) it takes 3-4 days to transfer money
5) service quality in their branches is really bad , like, reaaaaaally bad
6) they might forget to issue you a card. So my situation: I went to the bank, ordered a card, was waiting for 2 weeks, then went to the branch..and they just forgot to issue the card :) how's that? guess you've never expected this from the bank, huh?
7) they don't know what they do. AT ALL. if you ask them questions, be super specific, don't think about some things that are obvious for all people. it's not the case with Bank of Cyprus
For example, not just "i want to transfer money to my norwegian bank account, how can I do this"
But "I am a Norwegian citizen, who lives in Cyprus. I have my own bank account in the Bank of Cyprus. I want to transfer my own funds to my own bank account in Norway..." - you got the idea?
8) they charge you for everything, and it's expensive
9) first day they provide you with one service (withdraw money), another day they can tell you it's prohibited and we made a mistake last week - it's okay for them to have different opinions :D

Actually for 3 years I had no problems with the bank for the most part, but lately my digi-pass was blocked for no reason, while copiyng and pasting the pass code for the ibank transaction. Never had such experience before, probably they had servers lags or something but it does not make my life any better. BoC wallet needs a lot work as well, but I am glad that it least available. Overal, you have only Hellenic Bank as an alternative to BoC if you live on Cyprus, so it is not that bad, but support is not great at all.

Their business (IBU) uint has to be the worst I've ever had to deal with. Frustratingly slow, costly and frankly terrible quality of service.
They should reconsider using the word 'International' in their title and maybe focus on local until they get their business offering up to speed.

Very helpful and fast, very easy to use their website and mobile application.

They take fee on everything. I needed to transfer money to a new bank account and i found out how horrible it actually is. First of all they make you pay in order for you to unlock the 'transfer to other banks' button and then they charge a wapping 20 euro for you to transfer your own money that you put in their account in the first place which they use.. and they charge you 40 euro if you want the money to be trasnfered on the same day. Also when you change the date to a longer atleast 5 days in order for you to not pay a free they dont allow you to. Also they charge you money 5 euro for you to transfer to your connected account. Unbelievable.

Would like to say thank you to a lady called Isavvela who works at the front counter in xylodimbou very helpful and very professional she is a asset to Bank of cyprus

low fee and taxes