Bankwest Avis 

Bankwest is inefficient, disorganised, and exhausting to deal with.

Communication is poor. You are passed around, forced to repeat yourself, and left waiting with no clear answers. No one takes ownership and nothing is resolved without constant chasing.

Simple issues are made unnecessarily complicated, with vague explanations and shifting timelines. There is no sense that the bank is working in your interests.

If something goes wrong, you are on your own. I would not recommend Bankwest to anyone who values competence or basic accountability.

Incompetent amitures. I had an account with Bankwest for roughly 6 months. After it was closed, I couldn't access the online portal for anything, most importantly for my bank statements. After calling to request my statements to be sent to me via email, I literally received just the last day it was still opened, showing that the remainder of my balance ($5)had been sent to me via cheque. No transactions at all, just that!
Really Bankwest?
What a bunch of morons!!!

I moved to Ireland and still wanted to keep my bank account as I have some deposits that go into the account. I also need to purchase things for my grandchildren. This I can't do as they won't post my new debit card. Other countries have no problem whatsoever.
My son and sister can't collect it for me unless there is a statdec or power of attorney. Its OK if they post it to me but the bank can't do it. I'd like to close the useless account.
This week Feb 2026 my sister has tried again. They want me to photo copy my story then write it out take a photo of it. I don't have a printer or any computer skills so will have to find my way to a library to print it out.
Such a load of b.s. I wonder if I paid for an air fare out to collect it would they compensate me for it.
There's not much in it, but enough to have bought christmas presents for the grandkids.
Had enough of this bank and some ridiculous things that take place in Australia.

On Friday 30th January 2026 I opened an Easy Transaction Account for when I go overseas because there are no fees and the app is much easier to use so I would highly recommend opening the account for overseas travel.

If you wish to speak to a human you will reliably receive the message ' we are experiencing more than usual inquiries and our operators are all dealing with other clients'. That is because insufficient people are employed. I have written to the CEO but he is sufficiently arrogant as to ignore my correspondence all together. The move to digital banking is a failure for the customers

A terrible service! and countless steps about verifications, authorisations, justifications... eventually I had to go to the Australian post office to verify my identity!! Even though BankWest gladly accepted a relatively big amount of transferred money from my personal account from another bank to my account in their bank, as they have a good saving interest rate. However, when I wanted to transfer back to the same linked account, it took me 2 days, a few hours and the visit of the Australian Post Office to be able to transfer money back to the same account I initially sent from. My slogan is ' I'm happier and wealthier if I dont have anything to do with BankWest.I highly recommend not using BankWest bank at all.

Customer service? Very hard to call them on phone!

Terrible bank....
Not helpful..... Took me whole day, and my problem not fixed

Terrible bank with terrible ethics and policies. I can change my address and order a new card but I can't change my phone number without sending them ID through the post office, despite being able to verify my identity over the phone. Useless does not begin to describe their customer service experience since closing all physical branches, and their new AI voiced ads are just insulting. Change banks. It's not worth sticking with them.
I'd been a customer for 21 years.

I have been texting on their app, and they have been deleting my info and making me repeat it again and again without a reply? I''m now officially declaring lack of help with them and will be recording everything on camera to prove this. Shame on your staff. You can't even offer service anymore.
Time for thecBank Ombudsman.
Banks shpuld be closed down if they cznt give service to their clients. What if someone had hacked us and taken oyr money and we coukdnt get a hold of you ?

Lots of poor reviews here, but my experience has been excellent. It regards my credit card.
False transaction appeared, I got in touch online with someone called Ethan, my card was cancelled, a new one to be issued.
Here’s where I was stunned but in a good way.
I got in touch on the 30/12 my new card arrived on 31/12 from Perth and I live on the East Coast. Amazing Service!
So why only give 4 stars? A week later I got a questionnaire asking me why I had cancelled my credit card and why I was no longer a Bankwest customer.
I still am just got a credit card with a new number🤣🤣

They don’t answer the phone. Trying to sort out daughters account now she has turned 16 and been on hold for over 3 hours over 2 days. Absolutely abysmal….still not resolved

I'm a new customer and cannot access the mobile app without a Customer service person to reset the account. So even tho all prompts say they have 24/7 messaging services, this is only if you have App access.
So it's been 3 days now of trying to get this access. What are my options?
NONE!!

Online only - lost access to our Personal Account number and had changed phones. Tried to fix online via my husbands account and was told can only be fixed by calling a call centre. After 1hour and 3 mins on hold my call was answered but the operator hung up. Been on hold again now for one hour plus. Does not give an option for a call back service. This is possobly the worst bank in the country. Treat customers poorly, offer no service, cannot make an appointment to see someone unless you want one of the high priced home loans. Bank less is right becuae the options are so limited - Bank Worst!

Is there a score of - MINUS 100 to rate BankWest?

They do not answer the phone, I just waited for over an hour before giving up. No advice as to wait time. No number in queue. No ability to turn off annoying music and annoying ad on repeat every minute. No branch you can visit, so you have to call for matters they won’t let you address via the app. Unbelievably poor customer service

Bankwest has over $250000 of my money and I can't get it back. I was on hold for over an hour, transferred between departments and hung up on and transferred between departments who then did not pick up the phone in a timely manner.

It's a disgrace that a billion dollar bank does not have adequate service levels. I need my money and I can't access it.

I see others are having similar issues. I've put in an AFCA complaint. Avoid yourself the pain and avoid BankWest.

App and online banking are now blocked until I consent to Bankwest reviewing other apps on my android device. An absolute disgrace and will be changing banks next week.

Zero stars for Bank west, Waited for 93 minutes on hold to call them as instructed by mail as I wanted to change my linked account. (then gave up as they probably wanted me to) I filled out their online form and signed it. Two weeks later I get a letter to call them to answer "some further questions".

WTF this is my money sitting in their low interest account as I have to send it there from Hero account before sending to linked account BUT linked NAB account has been closed so I wanted to link my new Bendigo Bank account

I have been waiting on the phone for 1.5 hours listening to the same dull message. I hung up dialed another Bankwest number, listened to another crappy message for 15 minutes.
Hung up dialed another number listed for Bankwest on the internet still only a BS message.
Dialed the 4th number and still not a human anywhere to be found.
Thank God I was smart enough to take all my savings out before they closed the real live people banks.
No, I don't do internet banking, as I tell Coles and Woolworths, they don't give me a staff discount if I serve myself. what a lot of bad service Not like the old Bank West.