This is a third-class, bottom-feeder company, working in association with the Consumer Financial Protection Bureau to ignore customer complaints, and when there are many complaints from the same custo... Voir plus
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À propos de l'entreprise
Coordonnées de contact
1,8
Bas
22 avis
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Poor customer service, poor excuse of a credit card company.
They have flagged my card for suspicious transactions several times when I use the card, then I have to call them, being placed on hold for an hour and still not reaching anyone. How do you call security at a bank and not reach anyone? Is this a bank or being run out of someone's basement? Had to enter my card number, last four of my social number then transferred to a person, only to be asked for the information again, then my name, then they wanted to send me a one time password - I asked to speak with a manager or supervisor and was told it will take 15 days for one to call be back as that is their policy. I told them I want to cancel the card, and was again told well we have to send you a one time password or you have to wait 15 days to talk to a manager then you can cancel your account. When I insisted, all of a sudden a manager could get on the phone and cancel the account. Shame on American Airlines for partnering with such a poor excuse of a company.
18 novembre 2021
Avis spontané
Barclays Doesn’t Have Your Back
Filed a dispute with a merchant, sent Barclays all the proof of the issue. They initially credited my account but then back charged me because I didn’t return the merchandise (I was trying to get the merchant to cover the return shipping since their product was faulty) but I ended up paying more money out of my pocket and after I sent them proof that I returned everything they said they can’t help me further because they don’t feel the merchant was at fault. ARE YOU KIDDING ME???? They have a 30 day money back guarantee which I was within, their contacts were damaging my eyes (irritated, blurred vision and extreme sensitivity to light even after removing them) and I returned the items as instructed, yet now they are saying they refuse to assist any further. The merchant claims they already refunded me but Barclays put the charges through again, the merchant doesn’t understand this and claims they already put the refunds through and there are no funds left on the orders to return. All Barclays has to do is reopen the claims and put the refunds through. PayPal is caught in the middle- they’re saying call Barclays, they’re holding the money. Barclays says call PayPal, they haven’t sent the money to Barclays; so I got them on a 3-way call and guess what happened?? The Barclays rep CONNIE hung up and ran with her tail between her legs!!!! What kind of customer service is that??? Your credit card company is supposed to have your back and this company does not so after 10+ years of being a loyal client I’m closing my account.
22 juillet 2021
Avis spontané
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