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Bought a Profitec Drive, but was a to order item so it took a bit longer to get it delivered, but during the whole process Udo always kept us in the loop with updates and once the shipment from Profitec arrived at Barista Espresso it was instantly forwarded to me.
After service was great with many tips on brewing espresso.
Love the Vero glasses we bought, very good service, some glasses were damaged during transport and were instantly replaced by Barista Espresso in Sweden.
Ordered a Sage Barista Express - I've been using this machine for a few weeks now, and it's been fantastic so far. The machine arrived well-packaged in an original box, complete with all necessary supports to ensure safe delivery. It also came with an excellent espresso guide, a brand new dosing guide, razor, and milk jug - all of which were great additions. While the machine wasn’t in the condition expected, the customer service was excellent and I would be reordering from here again. For those ordering from the UK, just be mindful of VAT charges.
Ordered a Sage Barista Pro espresso machine from here.
It appears they choose what reviews to publish. This was my review that they won't publish on their website:
Dirty and missing parts
I was very excited to receive my espresso machine. Unfortunately when i received it it was dirty and I smelled moldy smells from the steam wand. There were old coffe grains left in the grinder and the steam wand was clogged with something I would not like to have in my food.
Also I received two double walled 18g filters instead of one single walled and one double walled, which means I have not had the chance to try the machine properly yet since I dont find it to be any idea to tune the machine to a filter I won't use.
Not really what I expected from a "like new" machine..
I got help from support who has sent new filter and I also asked for some extra cleaning supplies to clean it properly. Luckily I have beer brewing equipment at home to do a somewhat proper sanitizing job.. but over all pretty dissapointed. Hopefully it makes good espresso once I have the chance to try it out.
Update: Customer services were helpful and sent some extra cleaning supplies and also some extra compensation in the form of coffee beans. It's good that they acknowledge the mistake and hopefully they will make sure the items they sell in the future are clean.
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