Above and beyond
Growing up in a seaside town I used browse the shops and markets to pick up smoking supplies and admire the glass pipes. There was only ever one brand that people recognised and were proud of having when it came to a water pipe, and that was Basil Bush! I know they have been a huge name in the wholesale industry since I was far too young to appreciate most of their products, but I recently started taking advantage of their retail offering and I’m mega impressed so far. As you guys will know things change and now instead of smoking supplies I find myself often shopping for vaping supplies, particularly Storz and Bickel replacement parts, upgrades, mesh’s and other related accessories. The staff here were awesome and when I called to ask a few questions regarding their stock availability for these items I initially spoke to a lady in Wholesale that I unfortunately don't recall the name of, but she was very helpful and she transferred me to Darren on the retail team, who at the time hadn’t been available, took my telephone number and assured me that I would hear from him soon. Low and behold within the hour I had a call back from Darren who as well as being really helpful, was extra informative and went above and beyond to give me information I asked for, reassuring me that my mesh’s will be in stock for many moons to come thanks to the cross compatibility in most of Storz and Bickel items from device to device. He informed me of some future product changes that would affect me in the near future as well, which is just fantastic customer service really. In a world where it seems to be getting harder and harder to find polite and personable people who take pride in providing a service and quality products, I feel like my experiences of this company give me faith and confidence when ordering my vital supplies. Thanks again Darren, and the helpful lady in Wholesale.
I will be ordering all of my vape bits and pieces here from now on💪🏻