Hvis det havde været muligt at tildele…
Hvis det havde været muligt at tildele dette firma nul stjerner, ville jeg have gjort det. Firmaet lever efter min vurdering ikke op til de grundlæggende forventninger til service og professionalisme.
Hvor danske dentaldepoter generelt udviser et højt serviceniveau, har dette firma udvist en markant mangel på kundeservice og tilfredshed. De har behandlet os respektløst og uansvarligt – især på det sidst, hvor vi har afbrudt samarbejdet
Réponse : Basiq Dental B.V.
Dear ms. Takmar,
Thank you for your feedback. We are truly sorry that your experience with us did not meet the expectations you rightly have. We acknowledge that the communication in your case did not go as it should have, and we would like to once again offer our sincere apologies.
In the meantime, we have contacted you several times to discuss the situation and work towards a resolution. Due to several circumstances, your request was unfortunately not handled correctly—something that does not reflect the level of service and professionalism we strive for at Basiq Dental.
We take your comments very seriously and will use them to further improve our internal processes to prevent this from happening again in the future. Should you have any additional questions or concerns, we are more than happy to assist you and bring this to a careful and satisfactory close.
With kind regards,
Basiq Dental