Batana Oil - Made in Honduras Avis 

This is my second time ordering Batana oil from them. I put on batana oil 2 hrs prior washing my hair. I notice shine and soft hair after washing. I would definitely keep using it.

I was a returning customer and I ordered $50 worth of batana oil. The notification said it was delivered but it was not there. I emailed her that same day to say it never arrived. She basically said tough luck, deal with the Post Office, have a nice day. I order products all the time and I never have any issues with FedEx, UPS or Amazon, but the USPS is a trainwreck and apparently that's the only way she ships. So you're gambling every time you order from her (I see others have had this same problem). She should address the issue by offering a better shipping alternative rather than just brushing off customers. I added one star because the product is good, that's why I (was) a returning customer.

i had a hiccup with my package and was missing an item with my order, but the wonderful lady behind the company thoughtfully and willing sorted out the issue with me and left me completely satisfied with the conclusion to the my issue.

it goes without saying that the oil is the REAL DEAL! i’ve already seen my hair beginning to thicken in the areas where my hair was thinning and i’m almost elated to see just where it takes me the longer i continue to use their product. i would highly recommend and encourage anyone looking to try batana oil to use this company!

Very professional and beautifully ran business with a thoughtful approach to customer care! I’m excited to see the results from Batana Babe. Thank you so much for making this product accessible to so many people. ¡Qué chido!

I love your Batana Babe Oil, and will continue to use it. The Batana Babe Oil has made my hair stronger and has grown a lot. I’ve also recommend the product to my friends as well.

Bought the shampoo for my wife and daughter, they’ve dealt with sensitive skin and this stuff leaves their hair amazing and no skin reaction! Great customer service and communication!

I bought Batana babe shampoo and liquid oil from them after my friend referred them. I am leaving them a review after testing it out for 4 months. I am loving how it leaves my hair shiny and smooth. Hair growth wise I am seeing some small baby hairs in places I haven’t. Can’t comment fully yet on it.

Ashley Smith, being a "small business" doesn't give you the right to practice passive aggression by ignoring customers' messages, then disgustingly misrepresent the facts on Trustpilot to try to save face. Reporting your wrongdoings and stating the facts is not "vitriol". If you don't like the truth to be told, just abstain from doing wrong to others.
I see you reply much quicker when it's in public, which says a lot about you.
1. When did you "deny the return" exactly? Please quote your proof. You wrote in your only reply "If you wish to return, as per our policy that is done by the seller and shipped back to us." You never deigned to reply regarding refunding the return postage, although you* were responsible for the poor condition of what you sent.
2. I never "expressed anger for paying taxes", shame on you for misrepresenting the facts. Customers pay taxes only because they expect to get a product in brand-new condition, yours arrived unsealed, you never addressed that and very "honestly" gloss over it in your reply below. I simply wrote that because your product was *not* in the condition it should have been in, there was no reason I should pay anything for or related to this product, be it taxes, postage, or return postage. Which you'd easily understand and approve if you had but an ounce of respect and integrity. Only a swindler can find it acceptable that a customer pays 56.90 euros for receiving an unsealed/leaky product.
3. Any DECENT business owner would have a problem with causing only inconvenience and losses to a client, because that's the OPPOSITE OF SERVICE, and would offer some solution/compensation for that. But you prefer SELF-SERVICE... A) LOSS OF BENEFIT as the product was in poor condition, I didn't even want to keep it B) LOSS OF TIME (sending you emails/pictures which I shouldn't have had to) C) LOSS OF MONEY (taxes which I'd never have paid, had I been aware of what you'd sent). So you cause all this, think only of your own interests, and the customer who's at the receiving end of all this is the "bully"??... Blame-shifting is a classic manipulation technique. Blaming the effect when you're the cause...
4. You conveniently NEVER addressed (neither in your only email nor here) the core issue which was the poor condition of the product I received. It's much easier to misportray the customer as a "bully", of course, than to take responsibility for what happened and offer an honest and honorable solution. Who's the bully exactly? Who's practiced passive aggression instead of solving the issue like a decent and honest professional? Who's been grossly unfair to their customer? Very nice example of projection and blame-shifting indeed, typical of manipulators. I received an unsealed product that had leaked into the lid and onto the label... The enveloppe itself was very tightly sealed. Sent you a number of pictures upon reception, you didn't even apologize... Even when you buy oil to eat in a supermarket it is *sealed properly, to prevent oxidization.*
Here are the facts: after I requested a full refund of all I paid for this order, including taxes, plus a refund of the return postage, *no reply* from you from June 6 to June 14. Is it what you call "customer *care"? Is it the professionalism with which you *serve* your customers? Would you like to be "served" this way? Who is the "bully" who ignores others instead of being fair to them? No apology for the inconvenience, no politeness, no offer of any solution when YOU ARE AT FAULT. And of course, no one ever picks up the phone. Such a disgraceful way of doing business and relating to customers. But at least my conscience is clear, and I'm not a pathetic, manipulative swindler. Your customers do not "love you" as you said, they love your product only, and that doesn't mean you're not at fault in this case. This wasn't about "love" and "anger" and "being a match", we were not on Tinder but doing a transaction. It was about fulfilling your obligations, which you didn't do, and not only did you not do that, but you stoop to misportraying your customer after offering no solution at all. Customer "care" indeed... Greed and dishonesty will not bring you luck

I use it with my deep conditioner, let it sit for 30 minutes with a heated cap. My hair feels so soft! After blow drying , my hair was very smooth. It’s my second week using Batana oil and this time I’m wearing my hair curly, I think I’m in love!

I brought the Batana oil sometime in January, and he has made a world of difference in my hair. Getting thicker and growing I would recommend Batana baby to anyone looking for the real Batana oil.

I tried the original Batana Babe for the first time about a year or two ago. I had hair loss from putting a chemical hair product in my hair. I was heartbroken and desperate when I found an advertisement for Bantana Babe on the website. After reading details about how and where it was made and reading the reviews, I decided to try it and I'm very glad I did. My hair has grown back longer and fuller and my hair stylist commented how healthy it is. This time I ordered all the products except the oil but I will include it with my order in the near future.

Excellent Customer Service!

I tried Batana Babe’s batana oil for my husband’s fine, thinning hair, and he’s been very happy with the results — his hair feels stronger and is shedding less. On our third order, we decided to try the oil version along with their shampoo and conditioner. Although we were accidentally sent the original formula instead of the oil version, I reached out to customer service and was pleasantly surprised by their prompt and helpful response.

Batana Babe is the only batana oil we trust and confidently recommend to family and friends!

I have been searching for a product that will maintain moisture in my hair and this product has been doing a great job at it. I will be a life long customer with this company. Thanks again for delivering the results I have been searching for.

I purchased 3 Batana products on her website on April the 17th and still i didn't get the package! she never gave my contact details to the UPS and they couldn't contact me for delivery, they tried to deliver the package few times without any notice but I wasn't home so they sent it back to their warehouse in Germany. I have called UPS over 10 times about this and informed them that I want to collect this parcel by myself but they told me i can't because the package is banded and Only the shipper can request the package to be re-sent, I cannot! so i have send her about 30 emails but she keeps ignoring me saying that it's my fault because I wasn't home... she expects me to be sitting at the gate 24/7 waiting for the courier just because she didn't provide my contact details. It's in her interest to make sure I get what I paid for, but she doesn't care, because she has already got my money! i can still get this package, all she has to do is to make a phone call to the UPS, but instead of that, she keeps replying on my review saying that "this is not true story" constantly breaking the thrustpilot rules and wasting my time....this only shows what kind of unprofessional person u will be dealing with ....so think twice before u purchase anything from her website.I HAVE AN EMAIL FROM A UPS MANAGER WHICH CLEARLY SAYS THAT... SHE NEVER PROVIDED MY CONTACT INFORMATION WITH THE SHIPPING COMPANY THAT'S WHY THEY COULD NOT CONTACT ME ABOUT THE DELIVERY....ALSO I HAVE ALL THE EMAILS BETWEEN ME AND HER AND THE PHONE CALLS WITH THE UPS AS A PROOF !

Their Batana oil is pure, it does everything that authentic Batana is supposed to do, melts down quickly, has a smoky coffee aroma, adds some shine to my hair, is affordable and effective. They are legit, reliable, supportive and professional. I trust in their products and services. I highly recommend their products.

10/10. ORIGINAL!!!

I am on my second purchase with this company. My hair loss has slowed down tremendously and I am starting to see hair where there was none, God is good! Batana Babe is the truth!

My hair has grown tremendously from using this Batana oil! I had been trying to regrow my hair for months and this has really helped. It’s a Great product and I will be buying again!

I can't say enough good things about Batana Bebe products! I've been using it consistently, and the transformation in my hair is absolutely incredible. My hair feels so much softer, stronger, and noticeably healthier. It’s brought back shine and moisture I didn’t even realize I was missing, and I’ve seen a big improvement in hair growth and thickness.

What I love most is that it’s all-natural and gentle enough for everyday use, yet powerful enough to deliver real results. It has completely revived my strands and made my hair care routine something I actually look forward to.

If you’re struggling with dryness, breakage, or just want your hair to thrive—Batana Bebe products is a total game changer. Highly recommend 👌

I placed an order with this company on 4.29, and when I went to check out and pay for the 1 item, I notice an additional item was added to my order after the payment transmitted. That was the 1st red flag of concern, but when I sent an email advising the company of the issue, they refunded my account in a timely manner. This gave me a peace of mind maybe that was just a technical glitch. My order arrived in a decent time, but when I opened the package, I became concern. 1) the product did not have a label on it and a letter was included with misspellings, which caused me to think I was not doing business with a legit company. 2) the package looked nothing like what I saw online. 3) with all the fraud happening, the package did not look like it was from a reputable company, 4) when I unscrewed the cap, the foil sealant was not sealed and the rim looked unsanitary. 5) when I open the foil to look at the product, I was not sure if I could trust it. 6) I did not immediately make up my mind to return but a day later I contacted the seller and advised the person of my concerns and wanted to return for a credit. The person provided the return address, which included an "apartment number". I recommend you take note of this detail if you ever have to return the item. I began the process of returning the item using the address that was on the package shipped to me, by the way it is the SAME address the seller provided in the email minus the "Apartment". The package was delivered to the APARTMENT BUILDING....***note... not to a commercial building and since the apartment was not listed, the seller never receive package, so they say. This person advises me that they have a door man and this person thinks consumers are not intelligent enough to know if you are running a business out of an apartment and you have a door man, and this person does not know Batana oil is operating in that building. If the package was refused delivery, it would've been sent back to sender, which I am sure the seller would've received. When I contacted the seller about my credit, this is what I was advised, you did not put the apartment so it was not received; therefore, I will issue credit when I find. Which it will never be found.. although, I am sure it has be found and this was just a loophole that is being used not to issue credit, so I am sharing this review for your benefit to avoid this happening to you. Be sure to list the APARTMENT....as this is not a business operating out of a commercial space but a seller out of an Apartment. Let my loss be your lesson. For the seller, may the 24.99 bring you the fortune you seek! I take no pleasure in writing this review and had not plan to do so even when I received the poorly packaged product, but when the seller conducted themselves as they did, I think other consumers should know to make their own decision on who to give their money to. I wish I could add pictures...think pictures speaks volumes.

***In response to Ashley's so called rebuttal, again, since you operate out of an APARTMENT. You should've emphasized that the apartment is required because looking at the label on the package sent to me, It did not have the apartment number and that is what was used to return the package. If I was mailing back to a family or friend, I would've known to list the APARTMENT info; as this is personal. You are suppose to be running a business, so why would the product be return to an apartment address. Yes be thankful that pictures cannot be added. I am sure they would tell a bigger story. I said what I said, and I stand by it. I don"t care about a 10%, anyone with common sense should think twice about using a product that arrived the way yours did. Period. No need to blackmail. It's just the facts! it is you who apparently need to conduct your so called business like this, now that's VILE.

****Ashley, I hope you learn to give proper instructions and since you do not know how to, I have taken care of that for you. Wishing you all the outcome you deserve for the level of service provided.