Bathcenter Avis 141

I bought a bath with taps and waste. Had one bath, pulled the plug out and the chain broke. The link between plug and chain is flimsy/easily bent. I asked for a partial refund and they refused because I didn't photograph it. They deny it is a common problem. I have fixed with a keyring. Not an ideal finish.

I had to buy several things from bathcentre lately... and all I can say-it was easy, pleasant experience to deal with Ameena! Thanks for your assistance in swapping these bath tubs Ameena! 😉
Highly recommended company! Good luck! 🙌

I ordered some mermaid shower panels from Bathcenter, at a very good price. Due to several issues and delays with our bathroom fitting, I had to initially cancel my order and then reorder at a later date. Once the bathroom was finally fitted, I had a spare panel that I needed to return.

For both times of contacting bathcenter about this order, I received excellent customer service. They were very friendly and helpful, and resolved my issues very efficiently. I will definitely use them again in future.

Excellent products. Very helpful and informative staff.
Delivery arrived on time. Really pleased.

The process of ordering online was very easy and my new bath and bath panel were delivered within 2 working days. When I discovered I hadn't ordered the correct bath panel, due to confusion with the information on the Bathcenter web site, Ameena in customer services was very helpful and efficient and resolved everything. I am a very happy customer and would definitely use and recommend the Bathcenter again.

Bought a 20cm panel rad. Ordered online, though had to wait for a call to organise a delivery slot. Did come next day though, so good service.
Product was good quality.

Emailed a query and got a really fast response from Martin. Really happy with my new vanity unit!

Spoke to Melanie who was really helpful and helped me return an item that was the wrong size.

Awful customer service, ordered in September and paid in full to be told 1 radiator will take another 4 weeks. It is now November and still no radiator. No heating at all since September and no care whatsoever from the company. I have requested a callback from a manager and to log a complaint and been ignored. Called today as emails ignored, Ameena on the phone was rude, patronising and over talked! I would keep well away from this company!

I called to ask if my product could be delivered asap. Mollie assured me she would chase it up and send next day delivery. True to her word the element came next day special delivery. Star ⭐

I was looking to order around £1,000 of en-suite china and furniture, and wanted to get a technical drawing I could read (that on the website was too faint and pixelated when enlarged).

I used the Chat function, and the Chatbot directed me to email technical@. I did but received no reply, I resent the following day, to no avail.

So I emailed the info@ address provided on the website, only to receive a reply that it was not monitored!

I am not going to risk dealing with a company that does not monitor the inbox to which they direct customers, and have spent my money elsewhere.

Their loss.

I ordered a shower wall (Mermaid/Wetwall) on the bath centre, with an advertised delivery time of 1-3 days. This was 18 days ago. I am currently still waiting for this panel to be delivered.
Multiple issues with the supplier and their delivery service. Always promised a delivery estimate of 'today' or 'tomorrow'. The panel never arrives.
The Bath Centre costumer service don't seem to do much about this, they give me the same empty promises of delivery dates that are never successful. No interest in pushing their supplier to deliver on time, a discount on the service, offer a different courier,... nothing. They should definitely cut ties with Wetwall/Shore Laminates and stop selling their items if they are not going to follow up on their poor service.

Ordered bath and screen and had issues with manufacturer that was arranging delivery over two days and couldn’t give any narrower window than that. Emailed customer support who rearranged delivery for specific day. Got tracking day before then two hour window and delivery my was great. 😊 great customer service. Thank you

After recently fitting out a bathroom i had purchased a Narvik vanity unit and ceramic basin from Bathcenter, when fitting the unit with drawers i came across a design fault with the cut out for the basin trap and waste, also the ceramic basin was a bit out of shape.
I emailed them a short video and photos to show defects and within 2 hours from emailing i had received a new draw and ceramic basin. I would highly recommend this company and would not hesitate to order from this company again. Above and beyond service..
Thank You

Very happy with my bath and taps, a great choice and arrived quickly.

Absolutely shocking customer service sent out a panel that was in 2 pieces although the picture showed it in one had to pay over £200 to change it to the right one come to have a bath and the plug is letting the water out been called a liar and made to send a video to prove what I’m saying is right after spending a lot of money I’m totally not happy

Outstanding and efficient service! We ordered a bath from Italy to be delivered at our home in the UK. Despite difficult internet connections Barry and the service team managed to get the bath to us on the morning of our return. I highly rate Bathcenter and will order more items in the future.

Ordered a Matt cobalt blue- radiator which was ordered on the 7th July 2025 and am still awaiting?
I’ve emailed, I’ve chased and had no response?
Was then emailed to say it’s arriving on the 8th Aug A MONTH LATER which I said ok to but am still waiting for my product! Customer service is not the greatest and getting hold of anyone is frustrating as tradesman are booked to do jobs that can’t be carried out due to poor communication! Another email sent today 🙏🏽

Well what can I say, easy order process, kept well informed right from initial order to delivery.
Mega quick delivery and lovely bath.
Friendly delivery driver.