BathroomsByDesign Avis 

We had our first appointment with David at bathrooms by design in Richmond today, David, first of all, listened very well based on our brief (we don't want a complete only partial re-furb and he was very good at providing ideas of how this could be done without needing a full re-furbishment), he was extremely efficient and responsive to our ask and immediately came back with clear next steps and ideas of how we can manage the refurbishment.

David deserves a pay rise...or at the very least a strong cup of coffee! He bent over backwards to make sure my deadline was met and genuinely did everything he could to get the job done. Friendly, proactive, and the kind of person who restores your faith in customer service. Five stars aren't really enough—someone get this man a cape!
Thanks once again to David, BathroomsbyDesign now has a new repeat customer.

Literally the worst experience we've ever had with a supplier from wrong tiles supplied to failed delivery promises. I could literally write a small book on all that has gone wrong. The entire business couldn't care less about their customers or reputation. Result we have incurred extra costs and delays. I woul strongly advise anyone to look elsewhere

From start to finish Chris was great. We had a couple of design and planning sessions before placing our order and were really impressed at his knowledge and expertise. The 3D design was particularly noteworthy, especially the mobile app which allows you to virtually experience the design. The products we chose are great quality and look and feel great. Highly recommend.

One problem after another. These are dales people and the aftersales is absolutely atrocious. I'm left with 6 boxes of tiles that my tiler offered to return and they said no but their own people won't come into the property. I will expand on the catalogue of errors but for now please be aware and stay away. Premium pricing for terrible experience.

We recently ordered all the fixtures and fittings for the four bathrooms in our new home through BathroomsbyDesign, and the experience was fantastic.

Chris was a huge help throughout the entire process. His expertise made selecting the right items for each space straightforward, and he ensured everything was handled efficiently. The quality of the products is excellent, and the service provided by Chris went above and beyond our expectations.

If you are looking for professional advice and a seamless shopping experience for your bathroom project, I would highly recommend reaching out to him.

We used BathroomsByDesign Richmond for the new en suite in our loft conversion. Chris was great throughout the process. He helped us through every step and even liaised with our builders to make sure the fitting went smoothly. Chris was always easy to contact and made sure there were no issues. Thank you! We would definitely use BathroomsByDesign again. Talia and Michael

I’ve made two bathrooms with them and their designer are really good and helpful. Also post-sales support is amazing and very friendly. Special thx to Sammie

Great experience overall. The management team was spot on—very proactive in taking care of the situation and making sure everything moved forward smoothly. Their support and responsiveness really made a difference, and it’s clear they genuinely care about their customers. Would definitely recommend.

Chris at the Richmond branch was extremely helpful. He was very patient and prompt. I absolutely loved how he designed the bathroom he has a great eye for detail.

I have just had my bathroom done by Bathroom by Design and it has totally transformed my flat. My design consultant, Morgana Carla designed the most beautiful bathroom that now feels like a sanctuary!
From the start Morgana was so friendly and helpful and created the perfect bathroom for the very small space . Her choices of bathroom furniture and fittings together with the colour scheme created a calm, contemporary finish and I was immediately inspired.

Throughout the process Morgana was always easy to contact and able to solve any problems easily. She made this whole experience really pleasant and I am so grateful she designed this beautiful bathroom for me . I would totally recommend Morgana and the company if you are looking for a new bathroom ! It’s not an easy decision and quite a daunting prospect having a complete install - but the whole process was seamless! I thoroughly

Our loo was leaking so I called the Richmond branch who advised me that the brand had gone out of business. However, they had a similar model in stock in their warehouse in Isleworth. The cost was £202 including VAT. I sent my plumber to pick it up who was told the Richmond salesman was wrong and the cost was £411. I paid and the lady assistant then said it was buried behind some pallets and couldn't be accessed until the next day. This episode cost me £150. I called Richmond to complain and was told that a manager would call me back. That never happened. My plumber went back the next day and was told that if he attempted to install the new loo and it didn't fit there would not be any rebate on return. So we were forced to gamble and in fact the new loo did fit. My plumber said the customer service staff in Isleworth were hopeless mirroring my experience at the Richmond branch. My recommendation is if you need anything for a bathroom find another supplier

This is the second time we've used BathroomsByDesign, once for our previous flat and now for our new home, and we wouldn't go anywhere else. Chris at the Richmond branch has been with us both times, and his support from start to finish has been outstanding.

What sets them apart is how genuinely involved they get in the whole process. They'll sit with you, understand your aesthetic, and make thoughtful recommendations that actually feel personal rather than off-the-shelf. One of the standout features is their VR design tool, which lets you visualise the finished bathroom before anything is even ordered. It's a game-changer when you're making big decisions.

Chris and the team bring real expertise to every detail, so nothing gets overlooked. But what's meant the most to us, both times, is how seriously they take your budget. They're honest, practical, and proactive about keeping costs on track, and they even recommend trusted installers, which takes so much stress out of the process.

If you're thinking about a bathroom renovation, do yourself a favour and speak to Chris first. Exceptional service, twice over.

Bathroom by Design, was one of the best decisions we made when it come to our house renovations. From the initial meeting with Chris in Richmond through to delivery was perfect. The 3d designs and artwork allowed us to visualise our designs in the showroom and make any changes that we needed to get the bathrooms we wanted. Chris designed all 4 bathrooms for us and all turned out amazing.

I met with Nina for a design consultation and she was very knowledgable, and considered a layout that our architect hadn’t considered which worked well for us and our needs.

December 2025; With the advent of time living in a home with teenagers things get damaged. Liaising with the after sales team has enabled us to replace items easily with minimal disruption.
Overall the team have been responsive to queries and providing appropriate advice for technical issues in more recent times.

Having had a very underwhelming experience with a popular bathroom showroom, I was so happy to discover Bathrooms by Design. They listened to what I wanted, were patient and helped me design a bathroom that I was happy with. Seeing it in 3D also helped to reassure me. Then, turning that into reality - amazing!! Special mention to Morgana for being an amazing bathroom design consultant!

We recently needed to design and install a bathroom, en-suite and downstairs cloakroom. We were initially a bit wary of using a company like this for the design as we (mistakenly as it turned out) thought it would cost way more than doing it ourselves.

To cut a long story short, I wish we had gone to this company from the very beginning. We ended up visiting the Richmond showroom and the designer we worked with (Hish) was outstanding. Even though the bathrooms were half done by the time we started working with him, he happily picked up these designs and worked with us to transform them - ultimately delivering something we absolutely love.

Hish was brilliant to work with - he listened and took on board all our thoughts, was incredibly patient when we changed our minds back and forth (!!), had great product expertise and great attention to detail.

It was a genuinely enjoyable experience designing our bathrooms with Hish and, to top it off, he was able to get all the products cheaper than we would have been able to get them ourselves online!

Per the above, my one regret is that we did not start working with this company and Hish much earlier in the process as would have been much less stressful and cheaper overall!

From the start of the process, Jacob Dean walked me through everything, from choosing materials, design and delivery and made everything as straightforward as possible. 10/10 thanks!

This is the third bathroom we’ve done with Bathrooms By Design and we honestly wouldn’t go anywhere else. The quality, design support and overall service have been brilliant every time. A special shout-out to Chris in the Richmond showroom — he’s been fantastic, patient, and full of great ideas. Highly recommend! 🚿✨